Toyota of Plano

nice experience It was a nice experience buying my first TOYOTA with help from Noe. He is patient and always wears a warm smile! Thanks a lot :) It was a nice experience buying my first TOYOTA with help from Noe. He is patient and always wears a warm smile! Thanks a lot :) More

Outstanding Service I arrived on time with my 2015 Tacom for a 45K service, tire rotation & balance now back on the road as a happy customer. See you in 5K miles. I arrived on time with my 2015 Tacom for a 45K service, tire rotation & balance now back on the road as a happy customer. See you in 5K miles. More

Service I would like to say the service advisor Judy Deems is courteous friendly as well as helpful. I highly recommend Judy as the service advisor to ask for I would like to say the service advisor Judy Deems is courteous friendly as well as helpful. I highly recommend Judy as the service advisor to ask for when going to Toyota of Plano. More

Buyers Beware - Service After the Deal is Done This is a follow up to my initial review of purchasing my 2016 Toyota Highlander from this dealership. A day after driving my SUV home, I realized it This is a follow up to my initial review of purchasing my 2016 Toyota Highlander from this dealership. A day after driving my SUV home, I realized it didn't have windshield washer fluid. I opened the hood and found the washer reservoir was empty. I filled the reservoir with fluid and all of it emptied on my garage floor. I called the dealer, spoke to the sales person and service manager and explained my new car problem. I was told the service dept was super busy and to make an appointment. I made an appointment for 9/14/16, which was 3 days from the day I called. When I took my brand new Highlander to the service dept I was told they didn't have the part in stock! I'm officially a dissatisfied customer now. At first I gave Toyota of Plano a great rating. Now that I have a problem with my BRAND new SUV, the great service suddenly disappeared. FIRST, I should not have been sold a new car with an empty washer reservoir. Seems to me, an inspection should occur on every car before it's pulled off their lot. SECOND, when I called and spoke to the service dept and gave great levels of details regarding my problem, the service manager at minimum should have made sure they had that part available before having me drive 25 miles back to their location. THIRD, there has been no mention of compensating me for my inconvenience nor for this unfortunate mistake. Something as simple as providing me a loaner, until this issue is fixed would have been great. When I asked for a loaner car, I was told they only have shuttles. Needless to say, no one that I personally spoke with took ownership of my problem. I will personally make sure this issue is resolved because I spent $50k in that dealership AND SHOULD NOT HAVE AN ISSUE WITH A BRAND NEW VEHICLE! As a side note, the service advisor I worked with today (Travis), was extremely kind & courteous. He is at the tail end of this ordeal, so my complaint doesn't include him. As of today, I change my original rating of this dealership (was 5 stars). I can not in good faith recommend anyone to purchase a car from them, due to issues with my NEW vehicle and declining service after the deal is closed. No one and nothing is perfect (even though they want you to rate your experience with them perfectly), but how one handles problems separates them from the rest. Good customer service is invaluable, and it should start at the moment a customer walks in the door, and well after they purchase a car. Buyers Beware! More

Excellent Ethan did a good job with extera patience . Everyone knows work with woman is too hard but he did a great job Tnx a lot Ethan did a good job with extera patience . Everyone knows work with woman is too hard but he did a great job Tnx a lot More

Great service We went in this weekend to purchase a new highlander. We worked with Spike and couldn't have been happier with the experience. We went in with a f We went in this weekend to purchase a new highlander. We worked with Spike and couldn't have been happier with the experience. We went in with a few requirements and Spike worked with us to find the best match. He was not pushy and started with what was most practical for our needs. We worked from there until we found what we liked best. He was also wonderful with our 6 year old daughter and made her feel like she was an important part of the process. We also worked with Francisco with financing and he made the whole process painless. We cannot be happier with the entire process from beginning to end. We highly recommend working with Spike and Toyota of Plano!! More

painless experience Noe was a really kind and interested salesman. He listened to my needs and helped make the exact purchase I was looking for. Kal in finance was also k Noe was a really kind and interested salesman. He listened to my needs and helped make the exact purchase I was looking for. Kal in finance was also kind and took time to explain all of my options. I appreciate the team and am very satisfied with my new car purchase. Thank you! More

Adding leather seats to my vehicle Service appt was easy; Deepak helped set up the appt and Ross called to explain the process ahead of time. Service went as expected and a loan car was Service appt was easy; Deepak helped set up the appt and Ross called to explain the process ahead of time. Service went as expected and a loan car was available as promised. More

Great service I received great service from Moe and was very happy with the choices I was given. I would recommend this dealership to anyone. Thank you very much. I received great service from Moe and was very happy with the choices I was given. I would recommend this dealership to anyone. Thank you very much. More

Great. Quick and easy. Ethan Sabahi worked with me on getting a Toyota I wanted. From the test drive to finalizing the sale he was exceptional. Worked with me on the price a Ethan Sabahi worked with me on getting a Toyota I wanted. From the test drive to finalizing the sale he was exceptional. Worked with me on the price and financing the vehicle. It was painless and quick. This was by far the best car buying experience I had. More