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Toyota of Plano
Plano, TX
5,424 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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October 27, 2016
The best experience with a car salesman I have ever had Before I get into my experience with Toyota of Plano’s sales professional let me confess my bias. Through purchasing automobiles over the last fifty y Before I get into my experience with Toyota of Plano’s sales professional let me confess my bias. Through purchasing automobiles over the last fifty years and dealing with car salesman, I have developed a pretty negative attitude towards them. The list of things I would rather do than deal with a car salesman is pretty much endless and it includes things like having oral surgery. So that expresses my state-of-mind or bias when I pulled up in Toyota of Plano’s parking lot for the meeting. My wife and I had really only stopped by to test drive of their Highlanders but it became clear within a minute that this was going to be much different than I had expected. This well dressed and pleasant young fellow met us before we entered. He introduced himself and asked how he could help. And he did. As a matter of fact, he was so helpful I was shocked. He listened very well and guided us down the paths we were interested in and nothing else. He was well spoken and knowledgeable about his products. He understood what we were not interested in pursuing and he didn’t even try to go down those roads. I walked in the door at 9:00 AM and drove out at 4:15 PM. We took a break for lunch but other than that, he spent the entire time assisting us. We had decided upon the model, features, and options we wanted in a new car before we met him. He found the vehicle and trim that perfectly matched our specification. Then a curve ball. My wife decided she really would rather have a different color. No problem for Kash. He searched in their huge inventory until he found not only another match in the desired color combination but an upgrade to the Limited (top of the line) car with a pot-full of desirable features we didn’t even know we wanted. And he found it for the same price. How can you beat that? Easy choice for us. We purchased the car and Kash spent more than an hour with me going through the Entune Premium Audio and multimedia system. I’ll just say this. My experience with Kash Zaman could not possibly have been any better. Forget that I purchased the car I wanted, it was just a pleasure to find someone who was so genuinely honest, capable, friendly, a patient. That’s a pretty good specification according to me. He shattered my bias. Since purchasing the car, Kash has called several times just to see if he could help us in any way; never pushy, just wants to continue helping. Exceptional. I will recommend him to any friend I know who might be looking for a car and a good experience finding one. I would give a hearty recommendation of Kash Zaman to you as well. More
by Larry OSU1974
Employees Worked With
Kash Zaman
October 27, 2016
very professional know what hes doing kash is very helpful and help me to choose what kind of vehicle I want very professional he explane to me all the information that I need very good s kash is very helpful and help me to choose what kind of vehicle I want very professional he explane to me all the information that I need very good service and I'm willing to come back tosee him again and send my family member to buy a car to hes place,very satisfied.. More
by precy
Employees Worked With
Kash Zaman
October 26, 2016
They worked to get me what I wanted in a car and a deal. Wade worked to find me the car that I wanted and to show me all of the features. Erick was relentless in pursuing the financial terms I wanted, to clo Wade worked to find me the car that I wanted and to show me all of the features. Erick was relentless in pursuing the financial terms I wanted, to close the deal. Then they introduced me to Mark, who also did a great job, at helping me understand what was important in my lease and transferring my extended warranty from my old Camry to my new one. More
by Debby
Employees Worked With
Wade Taylor, Erick Farahani, Mark Miller, Mark Miller, Erick Farahani, Wade Lee
October 26, 2016
Excellent and easy! We went to shop for our next vehicle but we went home with a 2017 RAV 4 XLE, wonderful experience!! Joey Stovall was great, not pushy and aggressive, We went to shop for our next vehicle but we went home with a 2017 RAV 4 XLE, wonderful experience!! Joey Stovall was great, not pushy and aggressive, just right! More
by Ann
Employees Worked With
Joey Stovall
October 25, 2016
Taylor great! Toyota of Plano... not so great I did months of research on the Tacoma Sport before I bought, yet I was very impressed and humbled with Taylor's product knowledge. He went on to sho I did months of research on the Tacoma Sport before I bought, yet I was very impressed and humbled with Taylor's product knowledge. He went on to show me in detail all of the new technology in my new 4x4 as well as the new features and upgrades vs my old 07 Tacoma. If I were in the new car business, I would want about 10 "Taylor"s to work for me, I believe that with the product that Toyota sells these days, and a few Taylors demonstrating their high value, that I would be a huge success. In a nutshell, Taylor did his job extremely well. Unfortunately Taylor works for a dealership for which I have an incredibly low opinion. I've owned 5 Toyotas now, and have had more trouble purchasing this 1 truck than purchasing the other 4 combined. I made what is considered a decent purchase on my Tacoma, but I foolishly passed up a really good deal on another Tacoma based on the words of TOYOTA OF PLANO salesmen. Lots of mistakes were made, mostly by the salesmen, and I wound up paying for their mistakes. One person makes me an offer, I seal the deal with a 1000 deposit, a second salesman follows up because the 1st salesman leaves and tells me he will honor the deal One month later the sales manager tells me it cannot be done. At the end of the day, this dealership would not hold itself accountable for the things a dealership representative says Meanwhile, my original deal at the other dealership was lost. IMHO, no one acted illegally, but I feel that they acted unethically. In retrospect, I should have bought the same vehicle elsewhere. I will be submitting complaints to the BBB and Plano chamber of commerce and anyone else who will listen. More
by David R
Employees Worked With
Taylor Armstrong
October 25, 2016
Great experience! Moe was great to work with on the purchase of our new Highlander! He helped make the purchase quick and easy. I would highly recommend Toyota of Plano Moe was great to work with on the purchase of our new Highlander! He helped make the purchase quick and easy. I would highly recommend Toyota of Plano and Moe! More
by Txaggie
Employees Worked With
Moe Rezaei
October 25, 2016
2017 Toyota Tacoma Purchase I used my USAA buying service, this allowed me to pick the truck out and have a certified price certificate on hand. Turns out my price was for a 201 I used my USAA buying service, this allowed me to pick the truck out and have a certified price certificate on hand. Turns out my price was for a 2016 so, when the 2017 price was higher our sales guy Sean O'Connor understood our frustration and got us to the price we wanted. The truck I purchased was still in the shipping process so every two days, Sean called me with updates on the trucks arrival. Both during the purchase and delivery days, we were slammed with kids activities so we didn't have a lot of time for the dealership. They were great and made the process VERY quick. I Highly recommend Sean O'Connor. More
by cl30
Employees Worked With
Sean O'Connor
October 25, 2016
Wonderful Service The service work was professionally done within the time promised. Very good to have a comfortable wait area where I could catch up on some lap top wo The service work was professionally done within the time promised. Very good to have a comfortable wait area where I could catch up on some lap top work. More
by ByronC
Employees Worked With
Nick Keller
October 25, 2016
Exeception Service Anwar is an exceptional person, we came in looking for a car and he so seamlessly provided us with exactly what we were looking for, We appreciate all Anwar is an exceptional person, we came in looking for a car and he so seamlessly provided us with exactly what we were looking for, We appreciate all his efforts and would recommend him to our family and friends as well More
by ruthdaniel
Employees Worked With
Anwar Achankunju
October 25, 2016
A day at Plano Toyota I just go to Plano Toyota to see what they have but they were really friendly and they gaved me very nice offer that was irrissitable. The guy done a I just go to Plano Toyota to see what they have but they were really friendly and they gaved me very nice offer that was irrissitable. The guy done a good job for me , thank you Mo More
by Mhhk
Employees Worked With
Moe Rezaei
