Toyota of Plano

Great experience I had a great experience today in the service department at Toyota of Plano. I arrived at my appointment time and was immediately shown to the loun I had a great experience today in the service department at Toyota of Plano. I arrived at my appointment time and was immediately shown to the lounge and told that my vehicle would be ready in about an hour and a half. The lounge was very clean and comfortable, and there were complementary soft drinks and coffee available which was nice. I was able to work at a table provided and before I knew it the 90 minutes was up and my vehicle was ready. I was escorted to the checkout desk and I was thanked for my business and shown to where my car was waiting for me and it looked so nice having just had a car wash. I will definitely schedule my next service at Toyota of Plano. More

Great services I was not sure if I still had road hazard insurance on my tires through Toyota so I called the dealer and they were able to see that I still had insur I was not sure if I still had road hazard insurance on my tires through Toyota so I called the dealer and they were able to see that I still had insurance. I had a tire that was losing air. I called at 3pm and they told me they had no appointments but come in anyway. Nick was the service advisor and he said it would be about an hour and a half to get the tire checked out and fixed. They got it done within the time frame and I was heading back home safely on a new tire since it could not be repaired. Great service and on time😀 More

Great service I was satisfied with the service I received at Toyota Plano. Chris was great. He listened to my questions about the car service and replied satisfacto I was satisfied with the service I received at Toyota Plano. Chris was great. He listened to my questions about the car service and replied satisfactorily. Everyone was friendly and courteous. Thanks! More

Just another customer Jayce has went beyond expectations. I walked in just an ordinary customer but he made me feel like it was a red carpet. He took his time with explaini Jayce has went beyond expectations. I walked in just an ordinary customer but he made me feel like it was a red carpet. He took his time with explaining things and handled my frustration. More

Nice, Knowledgeable, and Honest!!! Bought my new Tundra here recently. Taylor was extremely nice, knowledgeable, and best of all, honest. I highly recommend this dealership and Taylor Bought my new Tundra here recently. Taylor was extremely nice, knowledgeable, and best of all, honest. I highly recommend this dealership and Taylor in particular. More

The Best Car Purchase Experience Ever This was the fastest and smoothest car purchase I have ever experienced. The only other time it was this good is when I bought a car from them severa This was the fastest and smoothest car purchase I have ever experienced. The only other time it was this good is when I bought a car from them several years age! Within hours, I was driving home my new car. Every step was clearly explained to me and all kinds of options were offered. The salesperson was wonderful as was the manager. This experience could not have been better. More

Great Service I was greeted very quickly and had my car in service in minutes. The waiting area was comfortable and I didn't have to wait very long. I was greeted very quickly and had my car in service in minutes. The waiting area was comfortable and I didn't have to wait very long. More

great Karen was great to work with & very helpful and personable. I would recommend her and the dealership to someone purchasing a car. Thank you Karen! Karen was great to work with & very helpful and personable. I would recommend her and the dealership to someone purchasing a car. Thank you Karen! More

Honest, friendly sale. My wife and I started our day at another dealership where we had previously scheduled an appointment to test drive a vehicle. We had done our research My wife and I started our day at another dealership where we had previously scheduled an appointment to test drive a vehicle. We had done our research, did not need financing and were ready to take the vehicle home if the test drive went well. After driving an hour to Rockwall, we were incredibly upset to find out the sales manager whom we had been previously scheduled our appointment with, was too busy for us and instead sent us to another salesman who had no idea why we were there. In addition, the vehicle was no where to be found. Instead, the dealership was more interested in trying to place us in another vehicle on their lot. Even though this was a large dealership with great online reviews, we no longer had any interest doing business with them. We instead left and contacted Forkan (who we had previously spoken with). Even though this was a very busy Saturday, Forkan invited us to stop by and ensured us he would assist. He greeted us at the door and even though we dropped by last minute, he spent a tremendous amount of time listening to what we wanted. He understood we had a budget, were not interested in financing and he spent time searching for the perfect vehicle for us. We didn't tell Forkan of our experience earlier in the day, but he treated us as if we had. His expertise, honesty and integrity was everything missing from his competitor and we appreciated him very much. The only reason I could not give a full 5 stars is not Forkan's fault, but rather the dealership's. Even though we weren't financing, they still ran our credit. I guess I could let that go because we wrote a check and I imagine the company would at least like to have some confidence in accepting such payment in full for a vehicle. However, we also had to wait for the finance officer to work through the 'folders' of other buyers. This took forever and quite honestly, seemed completely unnecessary. With that said, I will certainly tell my friends and family to contact Forkan at once when they are looking to buy their next vehicle. More

Brian Salm Did an outstanding job! I would highly recommend! I bought my 2014 Toyota Camry on December 21 of 2016. Brian never once pressured me to buy a car. He was patient and always helpful. He wanted to make I bought my 2014 Toyota Camry on December 21 of 2016. Brian never once pressured me to buy a car. He was patient and always helpful. He wanted to make sure I bought the right car. Once I chose what car I wanted he helped me get the best deal. Brian even replace some parts on the car that didn't looked right. I would highly recommend you ask for Brian if you ever go to Toyota of Plano. At the end of the day I was happy with my purchase. Thanks Brian!!! More