Toyota of Plano
Plano, TX
Filter Reviews by Keyword
By Type
Showing 5,362 reviews
Horrible customer service experiece We have been coming to Toyota of Plano for service for 10+ years and have never experienced such horrible customer service. We had our vehicle in for We have been coming to Toyota of Plano for service for 10+ years and have never experienced such horrible customer service. We had our vehicle in for oil change/tire rotation service, during the inspection found an issue we had fixed less than a year ago. However, it could not be fixed while we were there for some unknown reason. Was told to bring vehicle back, was told I did not need an appointment. We arrived to have vehicle fixed and was told to come back because my regular adviser was not in today. Really? Out of all the service advisers in the building not one could work with us. Asked for the manager, which turns out he was far too busy to come out of his office to talk with us. Was told to make an appointment with our regular adviser and come back. Yes, I will take your advice. I will make an appointment with my regular adviser, take a third day trying to get this fixed and it will be our last visit to your service department. Yes, I asked to speak to the manager in person and I also called from the car and neither time was he available to speak with me. Highly disappointed in such poor service. More
Excellent experience I want to express gratitude of MAX for the attentive attitude towards the buyer. Excellent and professional customer support. 100% bringing informatio I want to express gratitude of MAX for the attentive attitude towards the buyer. Excellent and professional customer support. 100% bringing information to the client. I am very glad that has chosen this salon and has got excellent experience and the remarkable car. More
Wonderful I've always hated the new car buying process, the haggling, waiting forever for an answer, the pressure to upgrade, dealing with the finance people, a I've always hated the new car buying process, the haggling, waiting forever for an answer, the pressure to upgrade, dealing with the finance people, and finally sales people who only help during the sale. I was blown away at the level of service at Toyota of Plano and with Deepak my salesman, the whole process was smooth from start to finish. The negotiations went well, the wait time was kept to a minimal, there wasn't pressure to upgrade, Deepak listened to us and took the time to help us find what we really wanted. He even transferred all of our things to our new vehicle, which saved us time! When I returned to get my license plate and a cargo net he personally escorted me to the parts department and cashier. From start to finish he was an excellent salesman! This dealership really sets the standard for what other dealerships should strive for. More
Outstanding customer service! It is a wonderful experience leasing a Highlander from Toyota. The service and maintenance of the Highlander is nothing less than outstanding! The sta It is a wonderful experience leasing a Highlander from Toyota. The service and maintenance of the Highlander is nothing less than outstanding! The staff is knowledgeable of the internal and external components of the car. They share their expertise with the customer to empower them to achieve maximum reliability and efficiency of their vehicle. When my lease expires next year, I will in all probability turn to Toyota of Plano for my next lease. Thank you! More
Excellent when it's Judy Weems. My experience with Toyota of Plano has always been exceptional with Ms. Judy Weems of servicing. she has a very unique customer service tactics that k My experience with Toyota of Plano has always been exceptional with Ms. Judy Weems of servicing. she has a very unique customer service tactics that keeps you so warm and welcoming. Please keep it up Ms. Judy!! Ms.Audrey Grant! More
Lease RAV4 I am very pleased with the customer service I recienved at this location. Everyone here treat you like a family and you feel like home. I had help fro I am very pleased with the customer service I recienved at this location. Everyone here treat you like a family and you feel like home. I had help from Max Hassanzadeh for my car. He is very informative and helpful. I will definitely back to him next time. He is simply amazing. If you are looking for the best salesman in Toyota, Max is your guy! More
Great car and customer service! I've been going to Toyota of Plano for the past eight years that I've lived in this area. My car is 16 years old and they do a great job of keeping it I've been going to Toyota of Plano for the past eight years that I've lived in this area. My car is 16 years old and they do a great job of keeping it running in tip-top condition. I'm comfortable with them charging me a fair price for the work that's done. I look forward to our continued relationship. More
Most fun car buying experience EVER! Our car buying experience is always great at Toyota of Plano because of employees like Jose Campos, Kash, Ethan and Mark Miller. Jose is a wonderful Our car buying experience is always great at Toyota of Plano because of employees like Jose Campos, Kash, Ethan and Mark Miller. Jose is a wonderful person first, and an awesome salesman second. No pressure ever and we got exactly what we wanted on our new RAV4. We would always recommend this location and definitely plan to return in the future. Thanks to everyone and love to Jose! Oh, Mark Miller was MOST helpful and super great to work with. More
Excellent customer service The dealerships is very organized. I really liked the way that Karen had access to all the cars on the lot with one electronic device. This saved time The dealerships is very organized. I really liked the way that Karen had access to all the cars on the lot with one electronic device. This saved time so that Karen did not have to go and get the keys from the office each time I wanted to test drive a different car. Karen Schlatterer provided excellent customer service. With my busy schedule, Karen continuously followed up with me by scheduling appointments to fit my schedule. Karen is very patient, professional and a pleasure to work with. Karen's customer service skills continued after I purchased my vehicle. For example, I purchased a pre-owned car with some small scratches/dings on the back bumper. Karen assured me that it can be removed. The day I was going to pick up my car, Karen would not let me take it home and sent it back to the service department. Karen said the bumper was supposed to be smoother without any residue on it. Karen is very persistent about making sure things are done the right way and that is what I admire about her. I would definitely recommend Karen to potential clients. More
"Exceptional, Friendly, Fun, and Highly Professional" This is our second vehicle from Toyota of Plano and with Sama Hawileh as our sales person. Both times the experience was exceptional and highly profes This is our second vehicle from Toyota of Plano and with Sama Hawileh as our sales person. Both times the experience was exceptional and highly professional. When we came in recently, we had the specific objective to reduce our vehicle payment, and because of the never tiring efforts of Francisco Perez and Sama Hawileh we accomplished that goal. They really went above and beyond to find just the right fit for our changing budget, while never faltering in good humor and great ideas. Buying a car anywhere can become a long, tedious and stressful process--but Sama and Francisco made us feel throughout our journey with Toyota of Plano that we were valued, exceptional customers. We are completely satisfied with our purchase and experience there. Thanks so much! More