Toyota of Plano

Carlos Murillo is my service rep and has been for a very, very long time.  I was able to schedule the appointment as there were openings the day my AC had went out.  Even though I had not seen Carlos in over very long time.  I was able to schedule the appointment as there were openings the day my AC had went out.  Even though I had not seen Carlos in over a year as I had moved at the time, he was and always been very professional and taken care of my every need, especially since my 4Runner has over 354K miles.   Along with an alignment and oil change, my AC Blower motor went out and he told me he had to order the part and my vehicle would not be ready until the next day.  I actually thought it would be the next afternoon of the following day, but he called me at 8:15am the next morning and let me know my vehicle had been repaired and ready to go.  I told him that I thought my vehicle would not be ready until the following afternoon.  He told me the technician that worked on my vehicle had already had taken out the blower motor and had the parts/pieces ready to go so when the AC Blower motor arrived at 7am that morning, he was able to quickly and efficiently repair and put everything back together.  So in the case, I want to say THANK YOU to the technician!  He is on top of his game!    Overall Excellent Service!  THANK YOU SO MUCH!  More

Very virtuous, efficient work. Waiting was quite short. Everything was explained to me. Thank you again for an excellent work . Waiting was quite short. Everything was explained to me. Thank you again for an excellent work . More

Sal was a great service advisor all the way around. My car was repaired up to my expactaions for a fair price My car was repaired up to my expactaions for a fair price More

Never again will I go to the service department at Toyota of Plano. Aug 12 I took my "new to me" 2022 4Runner TRD for a scheduled 30k mile maintenance. On line I was quoted ~$260 but upon arrival found that of Plano. Aug 12 I took my "new to me" 2022 4Runner TRD for a scheduled 30k mile maintenance. On line I was quoted ~$260 but upon arrival found that this same service was now more than $300. Speaking to the advisor, I reduced the services to the minimums (oil change, filter replacements) and added a front license plate bracket. Leaving out somehow the bill still rang up for $300+. Looking at the details, I was charged $105 for a front license plate holder which now I know has an MSRP of $68.50. I was charged $28 to install an in cabin air filter (which takes less than 2 minutes). The filter itself came with a $29.95 price tag though MSRP is $21.99. And the engine air filter cost me $26.95 for the part when the MSRP is $20.99. Toyota of Plano made sure they got their $$$ and I recommend you, the consumer, shop around. There are too many options available to us in the DFW area to be taken advantage of. Shame on you Toyota of Plano service department!!! More

I have been going to Toyota of Plano for over 10 years and Service Advisor Carlos always provides great customer service. and Service Advisor Carlos always provides great customer service. More

Quality dealership fast and dependable service If I had to buy my new truck, I would buy from Plano of Toyota. Good service quality people friendly and fast to buy my new truck, I would buy from Plano of Toyota. Good service quality people friendly and fast More

Mr. Ali made the process of buying my first car very easy and enjoyable. He was kind, honest, and made the whole experience smooth! I would recommend him to anyone. Thank you Ali! and enjoyable. He was kind, honest, and made the whole experience smooth! I would recommend him to anyone. Thank you Ali! More

Yes. My recent visit was extremely quick and professional! Carlos was kind and as he walked me to the front desk, educating me on what I should look into My recent visit was extremely quick and professional! Carlos was kind and as he walked me to the front desk, educating me on what I should look into investing in the future, such as a possible alignment. Allowing me time to plan which is incredibly helpful. As always, love the service here. More

We drove from Wichita, KS to purchase a 2012 Mini Cooper. I discussed the history of the car and had assess to the Car Fax. It appeared to be a great car. Upon getting to the dealership after driving 6 hours I discussed the history of the car and had assess to the Car Fax. It appeared to be a great car. Upon getting to the dealership after driving 6 hours with my two children, we were brought to the car and asked if we wanted to test drive. Of course we did. We were in the car less than 5 minutes when the salesman got a call on his phone and we had to be finished with the drive. While driving for the short time I was asking questions and I specifically asked if there was an owner's manual. The salesman said yes and started to open the glovebox. I was concentrating on driving so I didn't catch that he swiped his hand next to the glovebox and just said yes to my question. My daughter, who was in the backseat caught that he didn't open the glovebox. Later, after we presented them with a cashier's check to pay for the car in full, we left the parking lot and went next door to eat before leaving for the 5 hour drive back home. I went to get the owner's manual out of the glovebox and realized that there was no handle and the glovebox was stuck in the closed position. It was past closing so we had no choice at that point but to leave to go home or get a hotel. Upon getting the car home, we had driven it a couple of days when the check engine light came on and instructed us to take it to the nearest Mini dealership. Today I was shown a video of the underside and told that it needs both CV axels replaced due to them leaking oil everywhere (will cost us $2800) and the high pressure fuel pump needs replaced (will cost $1888). I called and talked with the used car manager and he said it was sold as is. He said he would talk to his General Manager and get back with me. Of course no one has called me back. No offer to help with any of the repair cost. I have pictures and video and plan to hire an attorney. This is terribly unethical. More