Toyota of Plano

Have had excellent experience with the service department, which is gone the extra mile to assure me requests were met. The sales group are the typical lot that looks and talks down to their cap department, which is gone the extra mile to assure me requests were met. The sales group are the typical lot that looks and talks down to their captive audience. More

Ken mccorkle is awesome he really took care of us immediately and solved our issues with full attention 5 star ⭐️ immediately and solved our issues with full attention 5 star ⭐️ More

recently had an experience with Toyota's customer care, and I must say, it was impressive. From the moment I reached out, the representatives were attentive and knowledgeable. They took the time to underst and I must say, it was impressive. From the moment I reached out, the representatives were attentive and knowledgeable. They took the time to understand my concerns about my vehicle and provided clear, actionable solutions. Overall, I had a great experience with Toyota's recently had an experience with Toyota's customer care, and I must say, it was impressive. From the moment I reached out, the representatives were attentive and knowledgeable. They took the time to understand my concerns about my vehicle and provided clear, actionable solutions. The response time was quick, which I really appreciated. I was kept informed throughout the process, making it easy to feel confident that my issue was being addressed. Additionally, the staff was courteous and professional, creating a positive atmosphere. Overall, I had a great experience with Toyota's customer care. Their commitment to customer satisfaction is evident, and I felt valued as a customer. I would definitely recommend their service to others. customer care. Their commitment to customer satisfaction is evident, and I felt valued as a customer. I would definitely recommend their service to others. More

From reservations to final service, I received excellent support. My Service Advisor, Dalton Lee, was exceptional and went out of his way to serve me and insure my waiting time was minimized and that my ser support. My Service Advisor, Dalton Lee, was exceptional and went out of his way to serve me and insure my waiting time was minimized and that my service charges were reasonable. Thank you. Bill Hobbs More

It was a great and friendly services by Phillip Tang at Toyota dealer in Plano. Toyota dealer in Plano. More

The service was great! I was nervous for my first time being towed to the dealer, but they took a good care of me and my car. I was nervous for my first time being towed to the dealer, but they took a good care of me and my car. More

Plano is the best! They are the super stars for great customer service. Really good! They are the super stars for great customer service. Really good! More

Your team was great. The service was awesome. I won't go anywhere else. Thank you. The service was awesome. I won't go anywhere else. Thank you. More

I was at the dealership for today working to my 2020 sienna in for a 2023 hybrid. I am a nurse . I commute one hour and 20 minutes as a single mom to six kids. I have been a Toyota valued customer for m sienna in for a 2023 hybrid. I am a nurse . I commute one hour and 20 minutes as a single mom to six kids. I have been a Toyota valued customer for many many years and have purchased several vehicles from Toyota has a loyal customer. Several years ago went through a divorce and accrued debt in 2021. I was told that a chapter 13 bankruptcy would be my best bet to consolidate my debt to handle my my bills unfortunately, I don’t think that’s the wise decision but I paid off almost $30,000 in debt Chapter 13 bankruptcy is given to those who do not fall under the financial means to have their debt cleared. So I paid off every dime of my debt that I owed at the time I had purchased my 2020 Toyota my goal was to keep my Toyota out of the bankruptcy, which was done by my lawyers. I continue to make my payments on time to Toyota financial Even though they classified my loan under the bankruptcy, which I do not understand because it was not part of the bankruptcy today I went in to trade my Toyota sienna in for a hybrid that sales manager Robert at Toyota in Plano was amazing Treuly one of the best I’ve ever worked with. He was kind and caring. I was very upfront with my bankruptcy. I told them that it was completed. I was waiting for the final paperwork to be done I showed them all the appropriate documentation saying I had paid off all my debt. My credit score is good. My income is over six figures so I have adequate means to provide for my children and myself. Unfortunately, the finance manager Dan, which they nicknamed Dan the man did not agree with their pursuit of me getting this vehicle, they quoted me a price on a car payment, which I agreed with without doing the full work up on my finances. Capital one agreed to finance the new sienna at 15% interest, which is absolutely ridiculous. When I was taking back to the Finances, Dan made the comment he was not happy with them. Toyota was having issues with their financial department and could not get on the phone with them. He tried. They thought they could get a loan with Toyota because of my good history of buying many Toyota vehicles. Needless to say, Dan leaves the room and comes back with another manager. He’s the top guy. I do not know his name of the used cells department. At this time, he tells me I hear you’re very upset and you know sometimes we can’t give cars to people. At that time I knew what was coming. They were going to basically tell me I couldn’t get the car even though I didn’t understand because they just told me they had approved me which did not make any sense because nobody had shown me any numbers they had just showed me an interest rate.. I know when guys act like this what they’re going to say. They were both standing up over me when I was sitting in a chair, talking condescending to me here I’m alone as a woman. I am a very educated woman. I’m working on my masters degree in nursing and I do not take kindly to people loading over me treating me like I am less than just because of my bankruptcy. I am a cancer nurse and have been for many years. I had already been at the dealership for three hours and I only had slept for two hours as I’m a night shift nurse. I had not eaten anything all day long. I told these guys they did not know what they were talking about that this Toyota was not in the bankruptcy and they kept pointing into the screen. I explained what the lady told me at Toyota today and I told them I have the bankruptcy paperwork that says otherwise because I signed it and I told my legal team I did not want my Toyota sienna in the bankruptcy because I had a choice And I made regular payments actually making more than my payment required to pay it off early . To be honest, I felt so demoralized. I started to cry, no matter what I said at that point they were not going to listen to me. Granite I make six figures I’m educated and just because I had a bankruptcy did not mean that I had to be treated More

Very helpful and helped me efficiently. From the staff that gets your service writer to the checkout personnel,all were very nice . I love this dealership. From the staff that gets your service writer to the checkout personnel,all were very nice . I love this dealership. More