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Toyota of Plano
Plano, TX
5,362 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 5,362 reviews
May 26, 2017
Sales person was ok, finance person sucked. I had ordered a Tacoma pickup. When they called me and said it was in I went down to Toyota of Plano to make the deal. When that was settled I went to I had ordered a Tacoma pickup. When they called me and said it was in I went down to Toyota of Plano to make the deal. When that was settled I went to the finance person. I had bought a Camry 4 1/2 months earlier and paid the balance with a personal check. This time I was told they wouldn't take a person check. That really ticked me off. I was ready to leave. He talked to someone else who supposedly called some. I was told they could not take a personal check, Seems strange since i paid for the Camry with a personal check. I ended up going to the bank to get a certified check. I WILL NEVER GO BACK TO TOYOTA OF PLANO again. More
by dealersucked
Employees Worked With
Peter Chou
May 26, 2017
Toyota of Plano lease process Very friendly and professional service. The knowledge and experience of everyone was amazing, Especially Karen Schlaterer who treated us as family and Very friendly and professional service. The knowledge and experience of everyone was amazing, Especially Karen Schlaterer who treated us as family and put us in the exact Tacoma we wanted and needed. More
by Major Bum
Employees Worked With
Karen Schlatterer
May 25, 2017
Best guy ever First thing he did is made you feel welcomed! He is always there making sure you feel comfortable and will do anything for the customer. Jacoub is the First thing he did is made you feel welcomed! He is always there making sure you feel comfortable and will do anything for the customer. Jacoub is the nicest person I have met and he sure is there to help you More
by Javi226
Employees Worked With
Jacoub Oueini
May 25, 2017
Excellent Took the time to help me out with my trade in and excellent customer service skills. Friendly and I felt my concerns where taking care of. Took the time to help me out with my trade in and excellent customer service skills. Friendly and I felt my concerns where taking care of. More
by Carolinamp
Employees Worked With
Francisco Perez
May 25, 2017
Great level of service and respect I loved The level services, and that I got from Karen and from everyone at the dealership. Great team. She is a wonderful person,, just let her kn I loved The level services, and that I got from Karen and from everyone at the dealership. Great team. She is a wonderful person,, just let her know exactly what you want she works really hard to make sure that you're completely satisfied. More
by Mo kelly
Employees Worked With
Karen Schlatterer
May 25, 2017
Leaving better and happier ... from a car dealership! Like many people, I'd sooner undergo a dental procedure than endure the process buying a car at a dealership. Our experience buying our 2017 Corolla L Like many people, I'd sooner undergo a dental procedure than endure the process buying a car at a dealership. Our experience buying our 2017 Corolla LE at Toyota Plano was altogether different. Not only did we come away with the car we wanted at a fair and acceptable price, we felt treated with genuine respect and dignity throughout the process. Our sales representative, Anwar Achankunju, was exemplary. I noticed above Anwar's desk the following quote by St. Mother Teresa: "Let no one ever come to you without leaving better and happier. Be the living expression of God's kindness: kindness in your face, kindness in your eyes, kindness in your smile." It was remarkable to me to find such words posted in a car dealership. Even more remarkable was how Anwar embodied those words in all his interactions with us. The same can be said for each Toyota of Plano team member who worked with us at each stage of the process. We indeed left better and happier at the end of the night. Thank you Anwar and team! We will recommended Toyota of Plano to our friends and neighbors. More
by Dave
Employees Worked With
Previn Varghese -- very helpful and courteous!, Anwar Achankunju, Mark Miller, Kash Zaman, Deepak Rathor
May 25, 2017
Enjoyable Experience My father and I worked with Antonio; he helped us find a car I love and made the buying process easy and enjoyable. He kept in contact with us and le My father and I worked with Antonio; he helped us find a car I love and made the buying process easy and enjoyable. He kept in contact with us and let us know everything we needed to make things go as smoothly as possible, and he even helped me set up the blue tooth connection in the new vehicle. I am grateful we had such a pleasant experience! More
by Megan C
Employees Worked With
Antonio Perez
May 24, 2017
Let down considering their reputation I expected more from Toyota because you hear so much about them. They push really hard even when you tell them not to, that you are buying a car. They I expected more from Toyota because you hear so much about them. They push really hard even when you tell them not to, that you are buying a car. They over charge for extras (hitch, DVD player) and tell you if you don't go through them you won't get a good deal and someone else will mess it up, and then they farm it out to car toys anyway! The person I worked with was great until the very end when my original car got hit by hail, which was fine, but then she upchargwd our replacement car telling me she couldn't take out the back sling for 35 and charged for coating placed on the seats. So I dealt with that and when I went to sign that night she didn't know the car windows were tinted and we had specifically talked about them NOT doing the tint and then tried to charge me $200 for it! Then to top things off she pestered me daily about writing a review for her! She knows I have kids and work 2 jobs so to pester someone who has kept their word all the way through was just too much. We will be going back to Subaru for all new cars from here on out like we did before More
by Toy
Employees Worked With
Karen Schlatterer
May 24, 2017
Best Car Buying Experience Ever! I had a very specific set of items I wanted on my new 4Runner TRD Off-Road. The TRD Off-Road model is a specialty vehicle and is in short supply. Pa I had a very specific set of items I wanted on my new 4Runner TRD Off-Road. The TRD Off-Road model is a specialty vehicle and is in short supply. Patrick helped us look at what they had and determine what would satisfy my needs. I am sure he would have ordered the exact car, but I got a car in the color I wanted at a very good price. Patrick was knowledgeable and through in taking us through the test drive, purchase and delivery steps. We did not feel pressured or rushed. More
by Richard
Employees Worked With
Kash Zaman, Francisco Perez, Patrick Harte
May 23, 2017
Best service department and advisor for 10 years! Toyota of Plano is the best dealership with amazing service advisors. My Prius is the car that just keeps going because of the service it receives. Ca Toyota of Plano is the best dealership with amazing service advisors. My Prius is the car that just keeps going because of the service it receives. Carlos Murillo you rock! Toyota of Plano you rock, too! More
by Prius10years
Employees Worked With
Carlos Murillo
