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Toyota of Plano
Plano, TX
5,362 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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June 17, 2017
First time to buy a car! I worked with Forkan and he was so nice! This was my first car to purchase on my own and Forkan was so kind to help and answer all of my questions. He I worked with Forkan and he was so nice! This was my first car to purchase on my own and Forkan was so kind to help and answer all of my questions. He never pressured me to purchase a car but made me feel confident about my decision. He even found rubber mats and threw them in the deal for me free of charge. I would HIGHLY recommend Forkan. I was happy I got paired with him and he made the buying process so smooth. Unfortunately, the finance department was not as helpful. I worked with Carlos and while he gave me a great deal on some packages, I still had questions to ask and he hurried me out of his office and said "we have a man that has to leave by 5:30 and we can't lose the sale so i'm going to have to go help him" and then I had to leave the office. I still had questions to ask so I had to find someone to answer them. It abruptly ended and I didn't feel like the lose ends were tied up or I was given enough time. I made a large purchase and you would hope they wouldn't hurry you out like cattle!! More
by bjoseph16
Employees Worked With
Forkan Siddique
June 17, 2017
Overpriced junkers I bought a used Honda from this dealership a few years ago and it was a fair deal, so when I was in the market for a newer car I came back to see what I bought a used Honda from this dealership a few years ago and it was a fair deal, so when I was in the market for a newer car I came back to see what they had to offer. I was very disappointed... every used car I looked at had visible body damage, most of which would run in to the thousands to repair, and yet they were charging prices that I would expect to pay for a car in excellent condition. I kept repeating that I was only looking and not willing to buy that day, but the salesperson kept running off to the finance guy to "see if he could make a deal". I entertained him a few times, only for him to come back with a sad counter-offer that I would expect to be a starting-off point if they priced the cars according to their actual condition. I left, found a much more honest dealer, and bought a car at a good value. I informed Toyota of Plano of this, but I'm still getting spammed with emails. More
by ziggs
Employees Worked With
Faz Imam
June 17, 2017
Fastest, Easiest Car Purchase EVER Exceptional service from Mustafa and the entire team at Toyota of Plano. Mustafa is extremely knowledgeable of the cars and options available, learns Exceptional service from Mustafa and the entire team at Toyota of Plano. Mustafa is extremely knowledgeable of the cars and options available, learns your true needs and does not try to oversell you. Management staff made sure the deal was made without pressure. Obviously it's an easier sell when you have an exceptional product, but customer service is what closes the deal. Thank you - Toyota of Plano. More
by MDG
Employees Worked With
Matt Hashem, Mustafa Al-Far
June 16, 2017
Great dealership. Worked with Forkan Siddique Forkan was a pleasure to work with. He was very professional and answered all of our questions in detail. He asked his manager if we could knock the p Forkan was a pleasure to work with. He was very professional and answered all of our questions in detail. He asked his manager if we could knock the price down on the car we were purchasing and made sure we were sure about and happy with the car we picked out. I definitely recommend this dealership And Forkan to anyone looking for a car. They're very fair and good people. More
by Nikimcarter
Employees Worked With
Forkan Siddique, Keith Drake
June 15, 2017
Best Car Buying Experience! John made the purchasing process extremely easy. He was available to answer questions and gave great customer experience from start to finish. John John made the purchasing process extremely easy. He was available to answer questions and gave great customer experience from start to finish. John is personable and takes the time to get to know each customer he works with. I will definitely send my friends and family to Toyota of Plano to see John! More
by kklopf
Employees Worked With
John Ratcliff
June 15, 2017
Switched Cars! We met with the salesman on last Tuesday evening and agreed upon a particular car, received the specifications and and price offer. We advised the sal We met with the salesman on last Tuesday evening and agreed upon a particular car, received the specifications and and price offer. We advised the salesman that we would think it over and let him know the next day. I called on Wednesday morning to advise him that we would indeed purchase the Rav4 vehicle we had looked at the night before. I asked if I needed to do anything to secure the car that day and he said no actually it was his day off but he kept the keys with him and no worries that car would not be sold and I could pick up on Thursday. I said great I would be there between 3-4 on Thursday and he said he would have the car cleaned and ready by 2:30. I called at 2:30 to say I was on my way in Uber ride to pick up the car, was paying cash and would like to have a smooth process. He assured me it was ready, paperwork was done and I simply had to bring a check. When I arrived he showed me to his desk and presented me the paperwork. I was in process of writing the check when I noticed the MSRP amount on the worksheet was less than the MSRP amount on the car specifications we had been given on Tuesday evening but the selling price was the same. When I questioned him about why a difference he then advised me that it was a different car! I was taken completely by surprise and was astonished that he was about to let me buy a car that wasn't the car we had agreed upon. It turns out that the original car, despite his promise, had indeed been sold on Thursday before I arrived but he and/or the dealership management chose not to advise me of that circumstance. The car they were substituting had less features than the original car but I was left to discover that myself instead of them letting me know before I arrived to make the purchase. Once I caught the discrepancy the salesman was apologetic and offered to make it right but the point was they weren't going to do that until I noticed! And management apparently didn't care because we never heard anything from them. I did not buy the car because I felt their actions were deceitful. More
by AnneD
Employees Worked With
Mustafa Al-Far
June 15, 2017
Excellent purchase assistance and non=pressure sales Karen was extreme;y helpful before and during the sales process. She was knowledgeable but di not pressure me at all. I throughly recommend her and th Karen was extreme;y helpful before and during the sales process. She was knowledgeable but di not pressure me at all. I throughly recommend her and this dealership/ More
by peter pincemin-johnstone
Employees Worked With
Karen Schlatterer
June 14, 2017
Professional and friendly Had really great experience with Ethan. To the point, professional and friendly. Got me more than any other dealers for my trade in. Has checked fr Had really great experience with Ethan. To the point, professional and friendly. Got me more than any other dealers for my trade in. Has checked frequently to assist with any questions about the vehicle. More
by Bernandi97
Employees Worked With
Ethan Sabahi
June 14, 2017
No pressure environment My wife and I met with Wade Taylor to review the 2017 Camry line of vehicles. He was very patient and helped us through the review without any sales p My wife and I met with Wade Taylor to review the 2017 Camry line of vehicles. He was very patient and helped us through the review without any sales pressure. He was able to answer all our questions and upon agreeing to a final price we were greeted by the very capable finance manager, Mark. So from beginning to end, we really enjoyed the process and would definitely recommend this dealership to other potential customers. More
by driving123
Employees Worked With
Mark Miller, Matt Hashem, Wade Lee
June 13, 2017
First car purchase Max helped my mom and I buy my new car. He did everything he could to get me into a brand new 2017 Toyota Yaris, which by the way I'm completely in lo Max helped my mom and I buy my new car. He did everything he could to get me into a brand new 2017 Toyota Yaris, which by the way I'm completely in love with! He's amazing! More
by Evonieea1
Employees Worked With
Max Hassanzadeh
