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Toyota of Plano
Plano, TX
5,342 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 5,342 reviews
October 28, 2017
Great experience! Karen was very helpful and knowledgeable. She took her time to explain everything in detail and I never felt pressured. Karen provided prestige servic Karen was very helpful and knowledgeable. She took her time to explain everything in detail and I never felt pressured. Karen provided prestige service and I love my new car! More
by Steph2584
Employees Worked With
Karen Schlatterer
Helpful October 27, 2017
Painless, friendly and helpful! My wife and I stopped in in just look over the used car inventory and found multiple cars we where interested in. Sal took the time to go over each, a My wife and I stopped in in just look over the used car inventory and found multiple cars we where interested in. Sal took the time to go over each, answered all our questions and we test drove all to see how the handled. I ended up finding the 4Runner I wanted and the paperwork and financing was quick and painless. Ended up leaving with a new (to me) car that night. More
by mbowen151
Employees Worked With
Sal Rodriguez
October 25, 2017
Great sales service I bought a 2017 Toyota Camry during the summer 2017 . The sales staff - Barkha explained the different features, models and offered variety options. S I bought a 2017 Toyota Camry during the summer 2017 . The sales staff - Barkha explained the different features, models and offered variety options. She was patient through out the process and helped me in choosing the right version/trim. The service after the sale was also very quick and great. Overall I had a great experience of buying the car from Toyota of Plano dealership More
by Naga Jayanthi
Employees Worked With
Bucks Mishra
October 25, 2017
Friendly and professional We were shopping used cars for my son's first vehicle. Having been all over town and seen dealers that represented all ranges of used car dealers fro We were shopping used cars for my son's first vehicle. Having been all over town and seen dealers that represented all ranges of used car dealers from reputable to horrible, I can honestly say Patrick at Toyota of Plano was not only professional and honest, he really went the extra mile to make sure the details were taken care of and really worked with us, even though we were not buying a super high end car. He made sure the car we were wanting to test drive was in fact, the car that was waiting for us at the designated time to test drive (no last minute switch-er-oo as some tried to pull off), and even made sure we knew how to get there and not to be confused between their two different lots across 190 from each other. His management called to confirm we had a decent experience with sincerity, not just "give us a 10 when they call." There was none of that. I feel we got a fair price for a certified vehicle that should last us for years to come. I would highly recommend this dealership over other Toyota dealers in the DFW area. More
by Mom of Flower Mound Driver
Employees Worked With
Patrick Houlihan
October 24, 2017
Confusing process and poor communication Even though Ali was very nice and considerate, I had a terrible, stressful experience with multiple staff. There was confusion over whether or not the Even though Ali was very nice and considerate, I had a terrible, stressful experience with multiple staff. There was confusion over whether or not the car I wanted was available. At first I was told the dealership would cover the cost of a rental car until we could confirm (my old car was being repaired), but then I was told I would have to pay for the rental and then they would reimburse me. They weren't sure how long it would take to confirm availability. But they would only reimburse me for two days or else they would charge me for the additional time. Then I was told I needed to pay the down payment for the car, but there was confusion over the amount and what limits they could accept via debit or credit. Finally they said I didn't need to make the whole down payment, only a portion. There were separate conversations and paperwork for siloed parts of the organization -- sales, service, and rental. I was at the dealership for more than five hours, and throughout, I got changing information and was generally treated like they didn't trust me. I finally decided that, even if the car were available, I didn't want to deal with this organization in the future. I have since gone to a different dealership and the experience couldn't have been more different -- respectful, considerate, and treated me like a human being. The new dealership offered twice the trade-in amount that Toyota of Plano offered. So glad I didn't settle. More
by Patti
Employees Worked With
Ali Bahadori
October 24, 2017
Pre-owned Car Purchase I purchased a 2014 Prius from Jacob who was very attentive and went out of his way to ensure that I was pleased with the experience. It was a quick, s I purchased a 2014 Prius from Jacob who was very attentive and went out of his way to ensure that I was pleased with the experience. It was a quick, smooth and enjoyable process. Even after the sale, he maintained communication with me to make sure I was happy with the car. This is my second purchase from this dealership and I have been very pleased on both occasions! More
by Carbuyer21
Employees Worked With
Jacoub Oueini
October 24, 2017
Great experience working with Jacob! The experience I had working with Jacob was above and beyond what I expected! Jacob was attentive, trustworthy, and geniune! His customer service skil The experience I had working with Jacob was above and beyond what I expected! Jacob was attentive, trustworthy, and geniune! His customer service skills were remarkable. It was a pleasure to have Jacob as my sales consultant in purchasing my vehicle! Carmeletta More
by Valentine52
Employees Worked With
Jacoub Oueini
October 23, 2017
Great customer service He did not push a sale, he listened to my needs and worked hard to come up with a great deal. He is very attentive and gentle, best customer service I He did not push a sale, he listened to my needs and worked hard to come up with a great deal. He is very attentive and gentle, best customer service I have received in my life! I am so happy with my car, thanks a lot Forkan!!!! More
by Arlene Aponte
Employees Worked With
Forkan Siddique
October 20, 2017
An Awsome exprince purchasing " 2018 Toyota Rav4" I had a awesome experience working with my salesman Alex. He worked diligently to get me the car I all safety features & color I wanted. Also, Alex t I had a awesome experience working with my salesman Alex. He worked diligently to get me the car I all safety features & color I wanted. Also, Alex took his time explaining how to use some of the new features. Way to go Alex More
by HeidiN
Employees Worked With
Francois, fiance manager, Alex Malek
October 20, 2017
Customer Service Beyond my Expectations! I visited Toyota of Plano during the Labor Day weekend to browse for my next car, but it turned out to be one of the best customer service experience I visited Toyota of Plano during the Labor Day weekend to browse for my next car, but it turned out to be one of the best customer service experience I have had. Bucks was my saleswoman, and she was very pleasant to work with and very helpful. What impressed me the most is for her follow up services. She called me a even after a month and half after I purchased my Camry just to remind and help me book my first maintenance day, which was unexpected, but very appreciated! Thanks Bucks! More
by ChaoS
Employees Worked With
Bucks Mishra
