Toyota of Plano

Toyota of Plano - Simple, Friendly and Keeps Promises My experience at Toyota of Plano was excellent. I definitely recommend ToP for anyone looking for a new vehicle. I worked with a number of other deal My experience at Toyota of Plano was excellent. I definitely recommend ToP for anyone looking for a new vehicle. I worked with a number of other dealerships, but Toyota of Plano was the only one that consistently kept their promises. My rep, Sama, was very friendly and made the entire process simple by being available and responsive to my calls, emails, and texts. She was extremely responsive and answered all of my questions thoroughly. I felt like I was important to Sama and Toyota of Plano without the perception of being suffocated,intruded upon, or pushiness. Most importantly, Sama and Toyota of Plano kept all promises they made. Go to Toyota of Plano. Ask to for Sama. More

Thorough and dedicated 2 weeks ago and found a car I wanted. It sold before I could make quick arrangements. I selected a 2nd and it, too, sold before I could get there. Wa 2 weeks ago and found a car I wanted. It sold before I could make quick arrangements. I selected a 2nd and it, too, sold before I could get there. Wayne promised he would keep looking for me. Yesterday I went in and he remembered me. He found a car that met my specifications and followed up on every aspect. I drove away feeling like he truly had my best interests in mind. More

THE best place to buy a Toyota in the Dallas Fort Worth area This is my second new car purchase from Toyota of Plano. Roberto Guido was absolutely outstanding in answering all my questions and making my new car This is my second new car purchase from Toyota of Plano. Roberto Guido was absolutely outstanding in answering all my questions and making my new car purchase the best car buying experience that I have ever had. He was extremely professional, very knowledgeable and informed concerning Toyota products, and made the whole process absolutely seamless. Folks, don't stress, just ask for Roberto Guido and you'll drive away happy and driving a great new vehicle. Atina and Robert Graham More

Good ser services I got the car i want with good deal...ill buy another one in this dealer ship in future.good place to buy a car. I got the car i want with good deal...ill buy another one in this dealer ship in future.good place to buy a car. More

Excellent service!!!!! I am so glad that i met bucks in the store, she helped me A LOT!!!!!! she is the best seller ever <3<3<3 I am so glad that i met bucks in the store, she helped me A LOT!!!!!! she is the best seller ever <3<3<3 More

Could improve first time buyer experience Robert and Adnan were both very accommodating and personable. It was clear they both wanted to ensure I had a good experience and was satisfied with Robert and Adnan were both very accommodating and personable. It was clear they both wanted to ensure I had a good experience and was satisfied with my purchase. Brian processed my paperwork, and I couldn't help but feel like I wasn't always getting a straight answer every time I asked about something. I take some responsibility for not asking more about this, but I was a first time buyer and by myself- I wish he had explained more about the extra auto care options and how much that would be increasing my monthly payments. Not once did he mention how much each of those would be adding to my overall cost, he just put two options for monthly payments in front of me, but not a payment option for if I wasn't buying the auto care. I wish I hadn't purchased the auto care as they are not required, and that was not communicated well to me while I was there. More

Terrible service, arrogant managers, incompetent technician Bucks Mishra was my saleswoman and she is awesome. She is very friendly, honest, and easy to work with. The most important thing is that she provides Bucks Mishra was my saleswoman and she is awesome. She is very friendly, honest, and easy to work with. The most important thing is that she provides excellent follow up service that made me feel that she genuinely cares about her customers. The dealership will treat you really well when you are purchasing a new car, but they will trash you afterward. I purchased a new prius 4 which the SAFETY feature is malfunction. I told them and the sales manager Moe had test drove it and acknowledged the problem as well. I went through a lot of hassles with their service department to just get it check up. Zach from the service department and their technician didn't even know how the PCS and ICS work. They claimed that the car doesn't have the safety features and the PCS system doesn't even break the car for you. So I had to do my research and educate them about the system. They inspected the car and told me there is nothing wrong with it, but I found out later that they just simply plugging it to a computer without properly test driving it and make sure that the safety feature works. I was looking for help from the managers (Moe, Noel, Kash), but they never return your call, and even if you visit them in person, they will try to make you wait in the lobby or just kept pushing responsibility to others. I was frustrated so I ended up calling Toyota and they said they will contact me in 2 business days which they didn't. Finally, Tony Pan called and scheduled a time with me, which I had to take time off from my work for the appointment. At the time of the appointment, I had to wait for more than an hour for him because they had a weekly meeting that he had to attend. Later, he didn't even apologize for the wait. Basically, they claimed that if the car doesn't show warning sign on the dashboard then it's fine. That's pretty much how they determine that if your car works or not. A real good dealership is the one that provides excellent after-sales service like my saleswoman Bucks did, she did everything she could to help me resolve the issue and I truly appreciate her help. Toyota makes good cars that rarely have problem initially, so my advice for you is that you can still buy car from the dealership and hope there is nothing wrong with your car. If it does have problems, and they don't take care of you the first time, then just file complain with Toyota (800-331-4331). Don't waste your time to try to get help from the managers because they only care about their meetings and the sales but not the service. However, if you file a complain with Toyota, then they will contact you. Not because they care, it's because they have to. More

Smooth no pressure sales We worked with Greg Murrah. He was super knowledgeable, and didn’t pressure us into something we couldn’t afford. As far as car salesmen go, he is top We worked with Greg Murrah. He was super knowledgeable, and didn’t pressure us into something we couldn’t afford. As far as car salesmen go, he is top notch. Thank you for being a great salesman and a great person. More

Great customer service Toyota of Plano is lucky to have Greg as a salesman. He made our time looking at the Rav4 fun and easygoing. He genuinely cared about making sure al Toyota of Plano is lucky to have Greg as a salesman. He made our time looking at the Rav4 fun and easygoing. He genuinely cared about making sure all our questions and concerns were answered and showing all the key features of the vehicle. I never once felt pressured to make a decision I wasn't ready to make. More

Great experience Max approached right after we left our car and helped us with driving out in a new one before the night was over. He walked us through the car feature Max approached right after we left our car and helped us with driving out in a new one before the night was over. He walked us through the car features and even made sure to top off the gas in the car before we left. More