Toyota of Plano

I think Toyota Plano is a great place to take your car. I am an older woman and I have to make sure that my car is in good shape and Toyota makes me feel very secure. I am an older woman and I have to make sure that my car is in good shape and Toyota makes me feel very secure. More

Excellent experience from the time I dropped off my vehicle until it was completed! Carlos Murillo my service rep is always professional in every way! Thank you! Also a Big THANKS to the technician vehicle until it was completed! Carlos Murillo my service rep is always professional in every way! Thank you! Also a Big THANKS to the technicians behind the scenes who do all the work on my vehicle. With the replacement of the AC Blower motor and the clearing of some lines that was causing issues with my AC unit! I drive a 2003 4Runner with 355600 miles and the AC is still blowing cold air with this repair. More

I had a very good experience. Dalton Lee helped me and gave excellent customer service. He answered all of my questions and had the service techs perform all of the services I r Dalton Lee helped me and gave excellent customer service. He answered all of my questions and had the service techs perform all of the services I requested. I am from Spokane, WA here visiting my son and Dalton made me feel right at home. I will definitely use your dealership again if I need service while visiting in the future. Thank you, Ron Steele More

They were nice people and good friendly also doing their job very well and fast job very well and fast More

I recently had issues with my Toyota RAV4 and the Toyota Dealership on Headquarters Drive took excellent care of me. The whole experience was a very positive one. Their shuttle service is great. Had nothing Dealership on Headquarters Drive took excellent care of me. The whole experience was a very positive one. Their shuttle service is great. Had nothing to worry about. Everyone I dealt with was friendly, courteous and professional. Feel I’m in very good hands. More

They have good customer service If you need help in service department look for Jonathan is the best always ready to help. service department look for Jonathan is the best always ready to help. More

Very easy to talk to people. Helped me get a car even though my credit history wasn’t great. 10/10 would recommend!! Helped me get a car even though my credit history wasn’t great. 10/10 would recommend!! More

They are very thorough. I didn't have an appointment and they squeezed me in for a 20k service and tire replacement. I didn't have an appointment and they squeezed me in for a 20k service and tire replacement. More

I have been a loyal customer of Toyota of Plano for last 9 years. I purchased 5 Toyota cars from them, so far. But service department needs lot of improvement. If you are going there for just oil change or 9 years. I purchased 5 Toyota cars from them, so far. But service department needs lot of improvement. If you are going there for just oil change or routine service, you will be better off going elsewhere. Any auto repair shop will do it in 20-30 minutes max at a cheaper rate. Today, I ended up spending >3 hours for simple oil change. The shuttle itself was available after 1 hour to drop me off and car was ready, after another 45-50 minutes. I am not going to go again for simple maintenance or oil change again. My time is more precious, than money. Toyota lost a customer, today. For such a big dealership, how does it matter? Really disappointed with the whole experience. More