Toyota of Plano

I purchased my car from Toyoota of Plano in 2020, and I have always received excellent customer service. have always received excellent customer service. More

I have been to Toyota of Plano a few times now to get my car serviced, and all of the times have been a great experience. The service advisers are very patient and very informative with explaining any issu car serviced, and all of the times have been a great experience. The service advisers are very patient and very informative with explaining any issues, but most importantly I found the costs of repair very competitive compared to Firestone which was previously my go to place for car repair. Toyota of Plano also has much cleaner and nicer facilities to sit and wait on my car, and the restrooms are also clean and well maintained. I also want to note that my old Corolla had started to burn up engine oil unusually quick. Firestone was not able to figure out what the issue was and just thought it was from being an older car. When I brought it in to Toyota of Plano for an airbag recall repair, I did not mention any issues I was experiencing with my car.. The service center did a free inspection and discovered that the engine seal was leaking oil and needed to be resealed. This could turn into a much worse issue if the repair was not made soon. The other issues discovered with my car made me realize that my original plan to keep my Corolla would not be a good financial decision due to the necessary repair costs. I now have a new RAV4, and I don’t plan on going back to Firestone once the Toyota Care warranty is up. More

Overall experience was excellent, optional services were outlined in easy to understand wording and I really appreciated the option to proceed or delay them as I saw fit. Thank you for taking great care of outlined in easy to understand wording and I really appreciated the option to proceed or delay them as I saw fit. Thank you for taking great care of your customers and I look forward to my next opportunity to drop in and see you. More

Bob Bostley was the service advisor for the 10k mile oil change and tire rotation. I’ve worked with Bob on several occasions now for both of our vehicles. Each time Bob has been welcoming, friendly and tho change and tire rotation. I’ve worked with Bob on several occasions now for both of our vehicles. Each time Bob has been welcoming, friendly and thorough. It’s actually a peaceful and pleasurable experience at this dealership, which I have not experienced at several of the other dealerships in the surrounding area. I’m grateful for that, because getting my cars serviced is not something is not something that is on my “looking forward to” list. More

I like to thank Brent…He did excellent job from scheduling to taking care of my car and following up..excellent customer service scheduling to taking care of my car and following up..excellent customer service More

Real professionals and caring service very punctual people in repair and delivery.I am very impressed people in repair and delivery.I am very impressed More

The dealership is clean and organized. The staff are friendly and accommodating. Carlos Murillo, the service advisor who attended to me, was very prompt, attentive, courteous, informative The staff are friendly and accommodating. Carlos Murillo, the service advisor who attended to me, was very prompt, attentive, courteous, informative and customer focused. He explained the work to be done, itemized the price, asked me if I have questions, and processed my vehicle right away. He also told me to give them 2 1/2 hours to complete the service. After 2 1/2 hours, he explained to me the work that were done, as well as, the state of my vehicle, before and after the service was completed, and told me that unless I have any questions, I was good to go. He thanked me for getting my service done at Toyota of Plano. More

The staff and all of the mechanics are very professional. They don't push any unnecessary work on you. They don't push any unnecessary work on you. More

When I purchased my new vehicle it only came with one key. I have been given a complete run-around with regard to when the second key would be made available. Initially promised the key after 3 months key. I have been given a complete run-around with regard to when the second key would be made available. Initially promised the key after 3 months - but when I called this dealership, I was rudely told "that has nothing to do with us. You will have to call corporate." which I did. There I was told about the chip shortage and told it would be mid-summer. Never heard another word so finally at the beginning of September, I called back and was told that I should receive something by the end of September. What I received was a letter just before the end of month announcing that the key fob would be available and for me to contact the dealership to set up a service appointment. When I did, I was informed that they would need to order the part and it would be in within a week. Never heard another back from the dealership, but when I called today, I was rudely told that the part still isn't in and I would "just have to wait." No further explanation, no apology. It has been 10 months since my purchase. I guess they got they money and now feel it "my problem." What poor service and shame on both the dealership and Toyota corporate that they cannot bother to communicate with their customers. More

The best experience I’ve ever had in buying a car (and I’ve bought many over the years)! Extremely fair price and car was immaculate when I picked it up. I didn’t have transportation (obviously why I was I’ve bought many over the years)! Extremely fair price and car was immaculate when I picked it up. I didn’t have transportation (obviously why I was buying a car) and the wonderful sales person, Roberto, even drove 100+ miles to pick me up!!! He was a joy to deal with as was this whole experience. More