Toyota of Plano

Bob Bostley was the service advisor for the 10k mile oil change and tire rotation. I’ve worked with Bob on several occasions now for both of our vehicles. Each time Bob has been welcoming, friendly and tho change and tire rotation. I’ve worked with Bob on several occasions now for both of our vehicles. Each time Bob has been welcoming, friendly and thorough. It’s actually a peaceful and pleasurable experience at this dealership, which I have not experienced at several of the other dealerships in the surrounding area. I’m grateful for that, because getting my cars serviced is not something is not something that is on my “looking forward to” list. More

I like to thank Brent…He did excellent job from scheduling to taking care of my car and following up..excellent customer service scheduling to taking care of my car and following up..excellent customer service More

Real professionals and caring service very punctual people in repair and delivery.I am very impressed people in repair and delivery.I am very impressed More

The dealership is clean and organized. The staff are friendly and accommodating. Carlos Murillo, the service advisor who attended to me, was very prompt, attentive, courteous, informative The staff are friendly and accommodating. Carlos Murillo, the service advisor who attended to me, was very prompt, attentive, courteous, informative and customer focused. He explained the work to be done, itemized the price, asked me if I have questions, and processed my vehicle right away. He also told me to give them 2 1/2 hours to complete the service. After 2 1/2 hours, he explained to me the work that were done, as well as, the state of my vehicle, before and after the service was completed, and told me that unless I have any questions, I was good to go. He thanked me for getting my service done at Toyota of Plano. More

The staff and all of the mechanics are very professional. They don't push any unnecessary work on you. They don't push any unnecessary work on you. More

When I purchased my new vehicle it only came with one key. I have been given a complete run-around with regard to when the second key would be made available. Initially promised the key after 3 months key. I have been given a complete run-around with regard to when the second key would be made available. Initially promised the key after 3 months - but when I called this dealership, I was rudely told "that has nothing to do with us. You will have to call corporate." which I did. There I was told about the chip shortage and told it would be mid-summer. Never heard another word so finally at the beginning of September, I called back and was told that I should receive something by the end of September. What I received was a letter just before the end of month announcing that the key fob would be available and for me to contact the dealership to set up a service appointment. When I did, I was informed that they would need to order the part and it would be in within a week. Never heard another back from the dealership, but when I called today, I was rudely told that the part still isn't in and I would "just have to wait." No further explanation, no apology. It has been 10 months since my purchase. I guess they got they money and now feel it "my problem." What poor service and shame on both the dealership and Toyota corporate that they cannot bother to communicate with their customers. More

The best experience I’ve ever had in buying a car (and I’ve bought many over the years)! Extremely fair price and car was immaculate when I picked it up. I didn’t have transportation (obviously why I was I’ve bought many over the years)! Extremely fair price and car was immaculate when I picked it up. I didn’t have transportation (obviously why I was buying a car) and the wonderful sales person, Roberto, even drove 100+ miles to pick me up!!! He was a joy to deal with as was this whole experience. More

Arrived late for my appointment still they took me, got me in and everyone was great and Serivce awesome. Very friendly people. me in and everyone was great and Serivce awesome. Very friendly people. More

From beginning to end everyone was super helpful and friendly as well as quick service friendly as well as quick service More

The dealership was attentive in every respect. I think refreshments should be made available especially when you have to wait more than hour. Not all people have someone to bring them back to pic I think refreshments should be made available especially when you have to wait more than hour. Not all people have someone to bring them back to pick up car. More