Toyota of Olympia

The minute I walked into the service department, I was greeted my Fred Chase. He was warm and attentive to the fact that I was having a full service on my car and needed it complete by 2:00 PM to be on t greeted my Fred Chase. He was warm and attentive to the fact that I was having a full service on my car and needed it complete by 2:00 PM to be on time to pick my son up at school. John, the shuttle driver took me to the nearby mall, recorded on a clip board when I needed to be back, and also offerred the service of transporting me to another place if I needed transportaion and my car was not ready yet. (I chose to walk where I shopped on a beautiful fall day.) I was phoned around 11:00 to be told the only concern were cracked belts, which they had the parts for and were able to replace. I was called again before 1:00 to be told my car was finished. They confirmed my pick-up for 2:00 and accomodated my request to get my car then if possible. I had excellent customer service upon my return, fixing my key-less entry that was acting up, and putting on a new license frame to replace one torn-up in another establishments car wash. They went out of their way to do anything I asked in a timely manner. More

Did not do the safety inspection/repairs I discovered during my evaluation of the vehicle, let alone anything else that was wrong. Also did not remove the dog odor. And after my initial test of the vehic during my evaluation of the vehicle, let alone anything else that was wrong. Also did not remove the dog odor. And after my initial test of the vehicle I found the parking brake to be bad. Again, that should have been caught during the supposed "STANDARD" inspection and repair process (which is why I was told NOT to list those items I found on the additional work form because they will do it as part of their standard procedure. Also why I couldn't take the vehicle the day I purchased it.) They did change the air filter. What I found during my evaluation: Driver's Seat belt won't retract, sometimes delays locking. Front Alignment off (pass front tire curbed HARD) Exhaust leak Horrid Dog odor. Since pickup of vehicle: Parking brake bad (probably ALL brake pads bad.) Of course I got the usual lies about the price, even after Jeff argued he was going by Kelly Blue Book, showing me BLue Book and insisting on almost 2K ABOVE. He also claimed you paid just under 7K for the vehicle, but made a profit on the trade. Actual form provided shows 5500 on trade. Disgusting. More

They honored the price generated by the USAA buyer system, so I was satisfied from that perspective. The salesmen were friendly and pretty low pressure, though their knowledge of the vehicles left system, so I was satisfied from that perspective. The salesmen were friendly and pretty low pressure, though their knowledge of the vehicles left a bit to be desired-they didn't know where the oil filter was located on the model I was looking at. One of them also took the pains to show me a fancy telescoping trailer mirror, even though it wasn't available on the trim package I was looking at. This is probably a matter of training. It took three tries at Toyota USA's help line to get the answer to the availability of the mirrors. KC was the person who discussed dealer options after the main sales person was done with us. We'd gone in with a detailed list of what we wanted from the Toyota on-line configuration software, so she didn't pressure us on much, except she was pushing the security system. Cal was the "finance" person who finalized the contract. This was the worst part of the experience, since he was pushing the after market security system (the same as KC) and the extended service contract. Given that Toyota doesn't give a decent warranty on trucks (only 3 years/36,000 miles), he really pushed it and almost convinced me that the thing was going to fall apart as soon as we left the lot. Since we had done our own financing and came in with a check, I really didn't want to put up with this. More

Sam Ellis worked to help me get my auto repairs under warranty thus saving me thousands of dollars. Because of his attention to detail and dilligence in his profession he helped get the job done. I w warranty thus saving me thousands of dollars. Because of his attention to detail and dilligence in his profession he helped get the job done. I would recommend auto service and sales to anyone that I know who needs quality service and repairs. Mr. Ellis deserves a promotion - Excellent job! More

We just purchased our second vehicle from this dealership. Not only is the staff friendly but they listen to your needs. There is no high sales pressure which is present at many dealerships. It dealership. Not only is the staff friendly but they listen to your needs. There is no high sales pressure which is present at many dealerships. It is a no hassel sales experience which is the main reason we won't go to any other dealership. More

We were not told about electrical system being in need of repair. Salesman knew of this condition. When he tried to get milage he had to close door of truck and restart truck two times to get dash lights to repair. Salesman knew of this condition. When he tried to get milage he had to close door of truck and restart truck two times to get dash lights to come on. I didn't put 2 and 2 together until the next day when I tried to use cruise control. It did not work and milage was blank. No lights on dash. When I used turn signals, after making turn and signal turned off the windshield wipers came on. Switch for wipers was off. Since I now know of this electical problem I have notice when dash lights are on there is no problem, when blank everything goes goofy. Contacted Ford Motor Company to check on carfax information, carfax I was given by salesman said 1 item needed checked but Ford said everything had been taken care of. I feel this problem should have been taken care of or noted by dealer as safety is envolved. As a side note, this transaction was being used as a preview to buying two(2)new Toyota Rav4's. With our experience here we will be checking with other dealers. Remember, how you treat customers will reflect on future business. I also will be returning your license plate brackets, as I won't be doing any advertisement for you. Ray Monroe More

Sam & Fred continously give me excellent customer service.Whether I bring in a state owned vehicle or my own, they show excellent service to me. service.Whether I bring in a state owned vehicle or my own, they show excellent service to me. More

Juan was wonderful. We were looking at several other dealerships and Juan's follow up was by far the best! He knew his product Very well! dealerships and Juan's follow up was by far the best! He knew his product Very well! More

Time and again, I've experienced great customer service with this dealership. From September 2007 with the sales staff. Most recent experience with Fred in service, he took the time to research rim, tire p with this dealership. From September 2007 with the sales staff. Most recent experience with Fred in service, he took the time to research rim, tire prices to give me the best deal. He had quotes for me to choose from. I couldn't be more pleased with the service, repair, parts and prices from this dealership. I plan to continue owning a Toyota. More

I feel so blessed to have had Sam and Brian help me whle I was in such a stressful situation. They worked with me and explained everything in such detail. Both were very friendly and made me feel welcomed. I was in such a stressful situation. They worked with me and explained everything in such detail. Both were very friendly and made me feel welcomed. I had an issue with another dealer and they were not meeting any satisfaction. In fact, paying them to fix my daughter's car with the result of more problems agrivated me and added to my increasing stress level. However, when i came to Toyota of Olympia it was just the opposite. I am happy with these results and am glad to know there are others who can have the same experience if they see these two wonderful employees. I just wanted to pay them gratitude and thank whoever employed them. Thank you so much and keep up the substantial work! Sincerely, L. Smith and daughter More