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107 Reviews of Toyota of North Miami - Service Center
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October 18, 2019
It's really nice and friendly place to come for your car.Jean make me feel that i don't have to worry about anything just relax and everything will bw taken care of. car.Jean make me feel that i don't have to worry about anything just relax and everything will bw taken care of. More
by Zico
Employees Worked With
Wesbert-Jean
Helpful August 07, 2018
DON'T TRUST THEIR QUOTE WARNING! DO NOT TRUST the quotes for service they give over the phone. Service advisor, Ledon Bramwell, lied to me on the phone to get me in and then WARNING! DO NOT TRUST the quotes for service they give over the phone. Service advisor, Ledon Bramwell, lied to me on the phone to get me in and then jacked the price up $500 once they had taken my car back into the shop. Yesterday I spoke with Ledon Bramwell about replacing the clutch on my Toyota Tacoma, he seemed knowledgeable and quoted me $1,300 for the work. I decided to bring the truck in, because the price was only a little bit higher than independent shops closer to my home. I drove an hour in Miami rush hour to get there before close, and had to speak with another service advisor because Ledon had left. This advisor called up Ledon Bramwell to find out how much he had quoted me. WHY DO THEY NEED TO FIND OUT HOW MUCH I WAS QUOTED? ITS A STANDARD JOB ON A STANDARD VEHICLE! Turns out the service advisor team is actually incentivized to charge people as much as they can get away with. A third service advisor next to us was loudly bragging how much business he "closed" that day? Why are "service advisors" "closing" business? Ledon gets on the phone and now says the price actually comes to $1800 with tax. He claims that he never gave me a hard quote, just told me it would be "about $1300." During our initial call Ledon Bramwell looked up exactly what vehicle I had, with the VIN number, and so he knew exactly how much the work should have cost. I fought them on price for 30 minutes, because it's clear now that prices are all made up and each service advisor is just trying to fleece their client for as much as they can get. They never came down to the $1,300 I was originally quoted. There are plenty of more trustworthy and affordable options to choose from in the area, included two other Toyota dealerships. AVOID Toyota of North Miami, and if you do get work done here, FIGHT THEM HARD ON PRICE. They are trying to rip you off for as much as they can. More
by jpat
Employees Worked With
Ledon Bramwell
May 22, 2018
Telling lies just to get you into the dealership I called to schedule a sticky dashboard change service. On the phone lady told me, that my car is qualified for this. I scheduled an appointment for 1 I called to schedule a sticky dashboard change service. On the phone lady told me, that my car is qualified for this. I scheduled an appointment for 10:30 am next day than I spent hour to come to the dealership. And then assistant service manager Jorge Pelayo told me, that my car is too old for this. I spent half of my only day off on this useless trip. Worst service ever. They just want you to come no matter what. More
by Alex Vozrud
December 11, 2017
Alfredo Amazing service, they were very easy to work with and always made sure our stay was pleasurable. Very enthusiastic and hard working people. Kory Kearn Amazing service, they were very easy to work with and always made sure our stay was pleasurable. Very enthusiastic and hard working people. Kory Kearney and David Rodriguez are amazing!! More
by Aacena23
December 09, 2017
Careless mechanics I purchased my Toyota from this dealership. On my 4th oil change, careless service technitians did not put the right amount of oil, actually 2 1/2 qua I purchased my Toyota from this dealership. On my 4th oil change, careless service technitians did not put the right amount of oil, actually 2 1/2 quarters less of oil, forcing me to come back the next wth vehicle failure. They performed a new oil change and the manager gave no importance to huge mistake they had done. How can you trust them now ? More
by AlexTacoma
Employees Worked With
August 30, 2017
Amazing Service I want to thank Rafael Quintana for the excelent work and customer service ever he was very helpful and answer every question. Thank for finding me I want to thank Rafael Quintana for the excelent work and customer service ever he was very helpful and answer every question. Thank for finding me the best car that fits my needs More
by janet0987
Employees Worked With
July 29, 2017
Service manager does not believe in loyal customers Service could care less if you come to them or not. Management doesn't back what employee says. Not loyal to loyal customers. They really need to valu Service could care less if you come to them or not. Management doesn't back what employee says. Not loyal to loyal customers. They really need to value their customers. More
by Washington G
Employees Worked With
May 05, 2017
Poor service, poor feedback and customer comunication. Great problem in customer service section feedback in Florida "Toyota of North Miami" and strong dissatisfaction with the service I received. I attac Great problem in customer service section feedback in Florida "Toyota of North Miami" and strong dissatisfaction with the service I received. I attached my letter of complaint to Mr Friedman and he answered that the service director was looking into the matter but there was no answer from any representative of Toyota and my complaint was not satisfied. I hoped that Toyota Customer Experience Center would deal with that matter promptly so I wrote an email and phoned them. But no results. I start to hesitate that Toyota follows the policy of consumer communication More
by Vyacheslav Murmanov
Employees Worked With
March 21, 2017
Service went to my service advisor Euly montalvo today was greeted at car and was taken car of he did everything that was needed on my car I am traveling this went to my service advisor Euly montalvo today was greeted at car and was taken car of he did everything that was needed on my car I am traveling this month so want to feel safe and secure on my trip/really enjoyed the relaxed attitude at cafe peeople were reay friendly More
by eug
Employees Worked With
Euly montalvo
March 20, 2017
Great service experience! Took my sons Camry in for service. David Rodriguez was my service advisor. He was honest friendly and help me really understand what the car needed. H Took my sons Camry in for service. David Rodriguez was my service advisor. He was honest friendly and help me really understand what the car needed. He was very professional and took great care of me and the Camry. Thank you David for all of your help. Its good to know that I now have someone I can trust in the car business. More
by Jbird1710
Employees Worked With
