Toyota of North Miami - Service Center

Trinidad, Antoine, and the rest of the staff were very knowledgeable and kind-hearted. They listened to my concerns and answered all of my questions concerning my vehicle. This is one of the many reasons knowledgeable and kind-hearted. They listened to my concerns and answered all of my questions concerning my vehicle. This is one of the many reasons why Toyota of Noth Miami is my go place for car repairs/service. More

Best dealer in town I’ve bought all my cars and serviced them here. Great deals and awesome service department them here. Great deals and awesome service department More

Absolutely horrible experience at the service department today. I called at 9:00 AM to ask how much an oil change would be. The person on the phone asked for the year and model — I told them it was a 2007 T today. I called at 9:00 AM to ask how much an oil change would be. The person on the phone asked for the year and model — I told them it was a 2007 Toyota Avalon. I was told it would be $40 plus tax. I said great and drove over right after. When I got there, the service advisor suddenly tells me it’s $80 plus tax. I explained I had just called and was told $40. Instead of addressing the issue professionally, he laughed in my face and spoke to me in a condescending tone. I forgot his name, but he’s a skinny, dark-skinned man who sits at the second desk from the right. I asked to speak with a manager, and he brought over a short, heavy-set, dark-skinned man who clearly lacked any sort of customer service skills. He didn’t even act like a manager. No apology. No effort to make things right. Just attitude. He tells me the person who gave me the quote is part of their “offsite team” and doesn’t know the real pricing — then finishes by saying, “If you don’t want to pay, you can leave.” Not once was I rude, but both the advisor and manager treated me with total disrespect. This was disgraceful service, and it shows this place has no interest in honesty or professionalism. Lost a customer for life. I’ll never be back — and I’ll make sure others know to stay away too More

I went there I was serve with a pleasure they had what I needed and I’m please with the service needed and I’m please with the service More

The Service Department was easy to contact, make an appointment, and the service was fast, excellent, and a good experience. They even added bonuses to my Multipoint Inspection! Definitely recommend br appointment, and the service was fast, excellent, and a good experience. They even added bonuses to my Multipoint Inspection! Definitely recommend bringing your toyota to this service department. More

Thank you Reynolds and others at the front for your good services, please stay the best services, please stay the best More

Ray has always been professional and understands my needs. Jag helped me with information also. needs. Jag helped me with information also. More

Quick, efficient service. Price did not exceed what was originally estimated. Chris was very courteous. Price did not exceed what was originally estimated. Chris was very courteous. More

Disappointed ,no respect no customer service I won’t refer anyone to Toyota North Miami I really disappointed from toyota I did service 3 months ego I felt something was wrong right I went back today refer anyone to Toyota North Miami I really disappointed from toyota I did service 3 months ego I felt something was wrong right I went back today I spent 4 hours there no one talk to me I had to find out why they didn’t call he said there’s nothing wrong with ur car I was not happy, never again I won’t refer friends or family to you guys More