Toyota of North Miami

It was my first time purchasing a vehicle online, Reynald (sales) and Richard (finance) made this process very easy. Reynald was very patient with all of my questions/concerns. He took the time to send me de (sales) and Richard (finance) made this process very easy. Reynald was very patient with all of my questions/concerns. He took the time to send me detailed photos/videos of the vehicle and all steps of the process. Richard in Finance was so informative and added only what I asked to the deal and didn’t try to upsell me. Reynald found transport for my vehicle to be delivered to my residence. Top notch service! Please ask for Reynald & Richard specifically when you go to purchase your next vehicle from Toyota of North Miami! More

I found the personnel to be courteous, friendly and professional. Service was provided fairly promptly and efficiently. I would go back to this location. professional. Service was provided fairly promptly and efficiently. I would go back to this location. More

Went to buy a used Tundra agreed on numbers. Financed through credit union ,Sent over a financial guarantee with a copy of the check given by the Bank for the truck they received it and I put 1, Financed through credit union ,Sent over a financial guarantee with a copy of the check given by the Bank for the truck they received it and I put 1,000$ Down payment / Deposit via debit card to hold the truck until Tuesday for home delivery. Tuesday comes along and right before vehicle is being delivered the check engine light comes on and shop goes through the shop to see what it is and its for the catalytic converters further inspection shows catalytic converters are aftermarket and poor quality causing check engine light to turn on after a drive cycle. Used car manager was no help told me he could discount 1 thousand off the vehicle if I take it as is. Being a Toyota MDT myself I knew it was going to be way more then that to fix it quote from local dealer shows 3,900$ just in parts alone goes to show how the dealer tries to pull a fast one. Used car manager said nothing they can do its too much of a loss for them and they would like to cancel the deal. Keep in mind insurance was already added .. Loan payment sent / Deposit sent and all the dealer paperwork signed and completed. I explained that if they cancel the loan I would be charged 600$ from the bank due to early termination and insurance would charge me a pro-rated amount since it was already added to the policy as required by dealer prior to taking delivery of vehicle. The dealer did not care I am taking expenses at their mistake did not even offer to show other trucks.. Their deposit was returned but it was 35$ less then the actual deposit made because I paid with a card? even though it was their mistakes..? Working for a Toyota dealership over 14 Years as a Master diagnostic technician for Toyota I've always bought Toyota because I believe in the company always makes things right for their consumers but clearly not in Toyota of North Miami they dont care. Its amazing how not even the service department covered THEIR mistake and split the bill with the used car department because all their vehicles go through the service shop for inspection on the used cars..? clearly it was not inspected properly because aftermarket catalytic converters look much more different then aftermarket ones. Now mistakes could happen anywhere but its up to the Toyota dealership to make it right. That's what separates Toyota dealerships to buy-here pay here that prays on consumers. long story short 1) lost out on the specific package truck I wanted. 2) Lost out on 2.5 hours drive to see the truck 3) Lost out 600$ on canceling a loan that was already approved/signed ( Purchase agreement ). 4) Lost out on 35$ on my "refundable" deposit 5)Same service's as a buy-here pay-here dealership in Hialeah. Just imagine if I would of opted to take possession of the vehicle on Sunday/Monday and the check engine light would of turned on the way home. Would of been a "Bought as is" scenario and I would of been SOL. All this was done as the sale's man as the middle man never was able to speak to the used car manager. sales man did a great job nothing bad to say about him until he had to break the news that they are canceling the deal after that did not get a reply back once I asked to talk to the used car manager about the fees I inquired due to them canceling the deal and if they would reimburse the loss on my end due to their failure to inspect a vehicle correctly. More

Amazing service i love my new car will always go back to Toyota of north Miami Toyota of north Miami More

Some of the Cashiers are not friendly. Most of the employes are helpful and kind. Most of the employes are helpful and kind. More

Great service , was very happy with everything. got in right away , had a coffeee and they filled my fluids.very nice man who helped me got in right away , had a coffeee and they filled my fluids.very nice man who helped me More

I'm not sure if the customer service has declined at this location. I went to get an oil change and I couldn't receive the bare minimum service with is the multi-point inspection. This inspection informs me location. I went to get an oil change and I couldn't receive the bare minimum service with is the multi-point inspection. This inspection informs me about my car's fluid levels, wear & tear with brakes & pads, etc. When I pointed out to my service agent, he just shugged his shoulders with any concerns. More

Welcoming Professional reliable staffing They explained everything for customers to understand no other dealers like Toyota everything for customers to understand no other dealers like Toyota More

I bought a car from (Toyota of N Miami) in late March 2024, brought the car to service the first time it rained and noticed water all over the driver side floor mat (April 2024). They took the vehicle in 2024, brought the car to service the first time it rained and noticed water all over the driver side floor mat (April 2024). They took the vehicle in and told me the issue was fixed and this was a well known with the Rave4. They misdiagnosed the issue and problem still exists. Came back for a third time and they are refusing to honor their warranty and take ownership of their problem. Car was a gift to my mother and ended as the worst buying experience ever. Last Friday the ( Warranty manager agreed & promised to take care of the issue in front of two other colleagues, the service advisor and the gentleman next to him) but going back on his words. If this was a mechanical issue it would have been my responsibility although this is not the case at all, Used deceptive business practice to sell me a car with a water/rain leak issue knowingly. Also there is no way for me to know the car had this issue when buying it. I have spoken with sales and the service manages there, no progress. Total mess as a dealer, no accountability on management's part. Complete fraud as well, will be in touch with dealer regulators, my car have been at their shop since 13 days now, no fix!!! (2021 Rav4, known issue with that vehicle but they keep selling them, not fix and collecting from financial institutions on people's credit, fraud!) More

Dario Dimitric was excellent , thank you for great customer service. Highly recommended dealership.Mr Dimitric thank you . customer service. Highly recommended dealership.Mr Dimitric thank you . More