Toyota of North Charlotte - Service Center

2017 RAV4 - Springs Darryl Nesbitt, through his directness, the numbers, and the bottom line benefit to me, proved the sensibleness of my making a new purchase. I had on Darryl Nesbitt, through his directness, the numbers, and the bottom line benefit to me, proved the sensibleness of my making a new purchase. I had only come in for regular maintenance for my 2014 RAV4, which had 6 months remaining on the lease. Darryl explained in detail how now was the best time for me to take action. With Matt Hunt explaining upgraded security features on the 2017, how could I not make a purchase now? Then Marcus Purdy, patiently went over all the financing, making sure that I understood everything that I was signing. All were very professional, friendly. So now, this is my second purchase with Toyota of North Charlotte and I highly recommend them - so professional and pleasant to work with - and great deals!. More

Best Service I've been going to Toyota of North Charlotte for years now and they've never let me down. Eric is always awesome and super helpful! I've been going to Toyota of North Charlotte for years now and they've never let me down. Eric is always awesome and super helpful! More

Service appointment for oil change/ 50,000 mi Excellent reception, diagnosis and recommendations for my car. Explained in detail EFI cleaning . That was timely my car had been running a little Excellent reception, diagnosis and recommendations for my car. Explained in detail EFI cleaning . That was timely my car had been running a little rough. Timely pickup professional demeanor and conversation. More

Reassuring The Service representative, Lou Simmet, greeted me warmly despite my not having an appointment, listened to my concerns, and was reassuring that the The Service representative, Lou Simmet, greeted me warmly despite my not having an appointment, listened to my concerns, and was reassuring that the department would do their best to ensure my safety. After the car was evaluated he was very specific in describing what needed to be done, again to ensure safety. He recognized and honored my budget constraints, and offered alternatives. He gave me an accurate time schedule for the work to be done that day and for followup. More

Always on time and on budget! Edwin Montalvo is a man of his word and always goes well above and beyond to satisfy the customer!!! A+ service! Will be back. Paul Edwin Montalvo is a man of his word and always goes well above and beyond to satisfy the customer!!! A+ service! Will be back. Paul More

Excellent service! Bret Rise is a joy to work with when bringing my car in for a service checkup! He is professional and always has a smile on his face! He explains exac Bret Rise is a joy to work with when bringing my car in for a service checkup! He is professional and always has a smile on his face! He explains exactly what is going to be done and how long it will take! I never mind waiting because I can read or use my iPad in their comfortable waiting area! There is also complimentary coffee! Or a grill Where you can buy food if you are hungry! I love my year old Camry and would not take it any where else for service! Thank you for your excellent service with a smile! More

Quick and easy, I dropped my Tundra off for an oil change without having an appointment. Mr. Bret Rise greeted me happily and let me know that he would get my truck s I dropped my Tundra off for an oil change without having an appointment. Mr. Bret Rise greeted me happily and let me know that he would get my truck squared away as soon as he could. Bret clearly explained what other service was due and asked me if I wanted a complimentary car wash after the job was complete. Even without having an appointment my truck was ready in less than 2 hours. It puts my mind at ease knowing that Bret Rise is looking after me and my Tundra. Everyone at Toyota of North Charlotte has been a pleasure to deal from the original buying process on.. More

"Outstanding visit" I came to Toyota of North Charlotte because of Bret Wise. He was my service advisor for several years at another dealer. When he left, I being to ask I came to Toyota of North Charlotte because of Bret Wise. He was my service advisor for several years at another dealer. When he left, I being to ask around and finally found he was at North Charlotte location. So I drive 20 miles out of my way to have my cars service, because Bret has a wonderful personality, very courtesy, polite and trustworthy. Bret is the best service advisor I have ever worked with at any dealership over the last 60 years. That being said, I was also really impressed with Toyota of North Charlotte dealership. It was very modern, clean and a delightful place to have your car serviced. I have found a new home to have my cars serviced. More

Regular maintenance I went in for an oil change, tire rotation and inspection. Russell Martin was my first point of contact in the service department. I did not have an I went in for an oil change, tire rotation and inspection. Russell Martin was my first point of contact in the service department. I did not have an appointment and he told me my services would be done in about an hour. I received a phone call while I was waiting and I had a family emergency that required me to leave immediately. I went to Russell and he immediately went to get my car and told me that all the services were not complete yet but not to worry about anything and come back after my family emergency was handled. I went back the next day and he advised me of some work that needed to be done if I planned on keeping the car for much longer. Russell was very knowledgeable about the services that were needed to fix the car. I could not ask for better service at a dealership especially the day before with my family emergency. They really make you feel like you are a priority. Thanks again Russell!!! Julia Coone More

Service I want to thank Bret Rise for his excellent professionalism. He was my service advisor at another dealership for about 10 years and when I moved I hat I want to thank Bret Rise for his excellent professionalism. He was my service advisor at another dealership for about 10 years and when I moved I hated that I was going to have to begin working with someone else. Well, I went in for my first service and there was Bret. I was surprised and pleased to be able to continue working with Bret. He brings professionalism, courtesy, and friendship with him and I am glad I still get to work with him. More