Toyota of North Charlotte - Service Center

Edwin Montaivo did an excellent job in exceeding my expectations. He took his time with me and was very helpful during a very busy time of the day. Ron Whitney expectations. He took his time with me and was very helpful during a very busy time of the day. Ron Whitney More

Brandy Stead was very helpful to me on the phone when I had my check engine light come on, while visiting a friend out of town. She has always been a pleasure to work with. had my check engine light come on, while visiting a friend out of town. She has always been a pleasure to work with. More

I have been taking my vehicles to Toyota of North I have been taking my vehicles to Toyota of North Charlotte for many years now. I have always gotten great service. Brandy has been great to work wit I have been taking my vehicles to Toyota of North Charlotte for many years now. I have always gotten great service. Brandy has been great to work with and has always took the extra time to listen to my concerns about my vehicle and has went the extra mile to give me the peace of mind I needed. I am pretty savy when it comes to research on car parts and car problems and they have never steered me wrong with work that needed to be done on my car. I have taking my cars to different places to see how honest they are about the work needed to be done and they have always been honest with me. My vehicles are always serviced at this location now. Great place. More

Daniel Greene was the service representive who took care of servicing our 2007 Toyota Corolla on August 14, 2012. Daniel greeted me with a smile and a friendly hello. He proceeded to explain what would be of servicing our 2007 Toyota Corolla on August 14, 2012. Daniel greeted me with a smile and a friendly hello. He proceeded to explain what would be done while servicing our Corolla for its 35,000 mile service. When he mentioned the rear brakes, I told him they had been replaced earlier in the year. He looked up that service on line to confirm that indeed they had been replaced. So he removed that task from the work order. He said it would take about an hour to complete. After about 30 minutes, Daniel called me over. I expected himm to point out some problem the techs had found. Instead he announce the work was complete and there were no issues. I appreciate Daniel's honesty, courtesy and friendliness. Everything was done to my satisfaction and we will return for future service needs. My partner, Gino Steele and I are happy with Toyota of North Charlotte. Thank you very much. John Houghton More

This is simply put, a terrible dealership. I brought my 2008 Toyota Prius, which I had purchased from them and brought in to them for every service related issue throughout the years that I have had it, an 2008 Toyota Prius, which I had purchased from them and brought in to them for every service related issue throughout the years that I have had it, and after two hours of waiting for the service to be completed, the service manager came to me and set that when they were test driving the car afterwords, it caught on fire. The car was then towed back to the dealership and it was obvious that it was totaled. At the time they were very considerate by placing me in a rental car. That being said, after almost four weeks of waiting for their insurance company to estimate damages, they offered an amount that would not put me in the same vehicle. I would assume that, as a former business owner, that the dealership would have done anything and everything possible to put me in a car that was comparable to mine. They did not. They have been hard to work with. They even have a vehicle there that is priced two thousand more than what the insurance company has offered me, and are not willing to give it to myself and my family as a trade but want me to pay for the difference. This is ridiculous! They total my car by it catching on fire, and I have to deal with the repercussions involved with this. This wasn't a tornado, or another person crashing into my car. This was the dealership being negligent, and because of this I have to spend my valuable time and energy to deal with insurance companies, searching for a car, etc. when I shouldn't have to do any of this. And when I called the dealership to speak to the owner/GM, his secretary said I need to go through the chain of command. I never received an apology letter or call from the higher ups in the company. Family business they say... yeah right, a family owned business does not treat customers like this. Not only has Toyota lost my business for life, but I will make sure that everybody possible knows about this. This is not how you treat customers. More

Every time I need repair work done on my Toyota Eric Olsen has taken excellent care of me and my car in service. Professional and respectful and never an issue or suprise. Highly recommended! Olsen has taken excellent care of me and my car in service. Professional and respectful and never an issue or suprise. Highly recommended! More

We had a sugnificant mechanical issue and Josh Eller was great to work with to define options and got us running again. Felt like we were kept informed and service was very fast. great to work with to define options and got us running again. Felt like we were kept informed and service was very fast. More

No no no no no I would not send any of my family or friends to this dealership. We looked here when we were looking to trade our car in. By the way it was a Toyota as we purchased from there a couple friends to this dealership. We looked here when we were looking to trade our car in. By the way it was a Toyota as we purchased from there a couple of years before. They were rude then and are still rude. But it is so close to my house. Like 5 minutes. We actually had heard from another friend that they had a bad experience there as well. They said they went Toyota of Gastonia. So we went there and ended up trading our car there. Great experience! Well after I purchased from Gastonia they said we could take it to any Dealership and have the oil changed. Well, when I took my car to the North Charlotte location they said they couldnt do that there because it wasnt purchased from there. Ok I went back to Gastonia. Now a few months later one of seatbelts is not working. I took a chance and went back to North Charlotte. Ha ha. Bad choice. They were so rude insisting something was spilled in it. Umm no there wasnt. They guy was rude and said only mechanical is covered under a warranty not seatbelts. So, I would have to buy a brand new one. Didnt even check it. Then I asked for the manager. He came out all nice. I took him outside and explained. He said if something was spilled in it, it was not covered. I said nothing was spilled in it. I asked if it would be covered and he said as long as nothing was spilled in it. Ok, so the other guy lied to me. Only mechanical coverd huh? Then the manager said to me that the other guy never said that. I opened the service door and asked the guy. Hey, what is covered. He said mechanical only. I looked at the manager and said you guys are a_ _ holes. Then I got in my car and the manager then said if you would just stop talking and listen I can explain. I even told him about theat they didnt change my oil last time because I didnt purchase it from there. He then again in so many words called me a liar. I will drive and hour from my house from now on to get my car serviced. I hope the North Charlotte location goes out of Biz. Or gets new managers. That place is bad. I will be making a formal complaint and when I go to Gastonia and they fix the seatbelt for me, which by the way has nothing spilled in it, I will bring the paperwork back to North Charlotte and have them explain. I will admit, I became very rude to them after they treated me like an idiot. More

Chris is always extremely friendly, professional,dependable, and honest as to the service I need. I'm always confident that my car will be serviced efficiently. Kathryn Swisher professional,dependable, and honest as to the service I need. I'm always confident that my car will be serviced efficiently. Kathryn Swisher More

This is my 3rd car with Toyota of North Charlotte. I took my vehicle for the recommended maintenance. The service was very good. Brandy assisted me with my first maintenance service 5 years ago. Today, she c my vehicle for the recommended maintenance. The service was very good. Brandy assisted me with my first maintenance service 5 years ago. Today, she continues to greet every customer with a smile on her face, and is always willing to acommodate to your needs and very clear explaining the service to be given. I will definitely recommend her to anyone looking for a good customer service - especially if you are (like me) not so knowlegeable with cars. Thank you Brandy Stead for all the good work, for going above and beyond! More