Toyota of North Charlotte - Service Center

Truck Bedcover During a scheduled oil/filter change, I looked into having a bedcover installed on my Tocoma. John Ricardo was extremely helpful providing me with th During a scheduled oil/filter change, I looked into having a bedcover installed on my Tocoma. John Ricardo was extremely helpful providing me with the various options and costs associated with installing the cover. With John's help, I set up an appointment. When I arrived, John met me before I even had time to even get out of the truck. He had earlier told me it would take between 1.5 and 2 hours for the work. I was in the service area for just over 1.5 hours. John took time (in the sleet and snow) to show me how the cover was secured to the truck and how I can use the folding cover. The bed cover looks/fits great. John and Toyota of North Charlotte met and exceeded my expectations for quality, professionalism and friendliness. Definitely a first class operation. More

Terrible coordination I brought my 4Runner in for a simple serpentine belt change and to change out a faulty one yr old battery. The service took about 1.5 hours in total w I brought my 4Runner in for a simple serpentine belt change and to change out a faulty one yr old battery. The service took about 1.5 hours in total with an appointment. When I went outside I looked to see what the new belt looked like, but I really could not see a difference. As it turns out, they never even changed the belt, but they did charge me for it!!!!! $128.00 and they never even did the work!!! I was just about to call the better business bureau when I had a chance to look a couple days later... when the dealership actually called me and admitted their mistake (two days later). At least they had integrity I suppose. And they did offer to give me a free oil change. . But, when I brought the car in to have the belt put on (second attempt) they installed it incorrectly and it squealed horribly. I brought it back several days later and they determined that the mechanic had indeed installed the belt incorrectly by having it not lined up correctly with the grooves in the pullies (it was off by one groove). It was a simple fix, but seriously... Three attempts to change a belt??? I can honestly say that these guys are utterly incompetent and I can't even imagine allowing them to tune my kid's skateboard let alone my vehicle. Run! Find another mechanic! More

Every time I have come for servicing, there have been suggestions to replace parts. Its like milking money every time with different things. I am not an expert and hence gave them the benefit of doubt un suggestions to replace parts. Its like milking money every time with different things. I am not an expert and hence gave them the benefit of doubt until last time when the rep mentioned all tires are worn out and they should be replaced. This time I was sure they are simply trying to make money since I had changed 2 tires recently. Upon further research, the service rep found out that I indeed had replaced 2 tires. I don't have any more faith in this service center and will not be visiting again. More

I have been very pleased with the quality of service I have received each time I bring my car in for service. The staff is friendly, courteous, and knowledgable about my car and the service required to ke have received each time I bring my car in for service. The staff is friendly, courteous, and knowledgable about my car and the service required to keep it in top quality performance, More

Eric Olsen has helped me before in servicing my Toyota Prius and i keep on bringing it back from South Charlotte driving 25 miles literally due to the service i get. I will recommend again Prius and i keep on bringing it back from South Charlotte driving 25 miles literally due to the service i get. I will recommend again More

Eric Olsen is the friendliest service advisor that you have working for you! He’s very nice and respectful. Eric is easy to talk to and you can easily understand him. He tells you the exact time when you have working for you! He’s very nice and respectful. Eric is easy to talk to and you can easily understand him. He tells you the exact time when you car will be ready. I enjoy going there when he is able to help me. I think he’s the best there!! More

Edwin Montalvo was very helpful and made excellent suggestions when I brought my 03 Corolla for service. He clearly explanined what was needed for this car. I will definitely continue to bring my cars suggestions when I brought my 03 Corolla for service. He clearly explanined what was needed for this car. I will definitely continue to bring my cars to your store for further services. More

The service department at this dealership is outstanding! I consider Will & Eric personal friends just from my experience with them in the service department over the years! You never feel like you are get I consider Will & Eric personal friends just from my experience with them in the service department over the years! You never feel like you are getting swindled like most service departments. It's like they are looking after my best interest. More

I needed oil change, new tires and brakes after 6pm and had told them I'd be willing to leave car there for a day or two to give them enough time. They had everything I needed done by 830 that same night. had told them I'd be willing to leave car there for a day or two to give them enough time. They had everything I needed done by 830 that same night. The work was flawless and I feel like I'm driving a new car! More

outstanding personal support from Eric Olsen. He was proactive on helping me with my service needs. The service was as described, as was the time to complete. I am very satisfied with this support tea proactive on helping me with my service needs. The service was as described, as was the time to complete. I am very satisfied with this support team. More