Toyota of North Charlotte - Service Center

Basic Service 2005 Highlander - Brought it in for oil change and tire rotation which was free as I purchased the Michelin tires at this dealership for a great price 2005 Highlander - Brought it in for oil change and tire rotation which was free as I purchased the Michelin tires at this dealership for a great price supplemented by a manufacturer's rebate card. I had a mid-afternoon Saturday appointment for 4:15. Arrived a little early but was promptly taken in and the service was completed in about 30-45 minutes. More

service experience Eric Olsen is a super person who takes care of us when we are there and keeps us informed as to progress... He has always assisted us and a friendly a Eric Olsen is a super person who takes care of us when we are there and keeps us informed as to progress... He has always assisted us and a friendly and professional manner. Best to Eric!!! More

Top Notch Service I want to thank Will Gaddy for his professional service with a smile. I have had my Toyota Tundra in for routinue maintanance and detailing multiple I want to thank Will Gaddy for his professional service with a smile. I have had my Toyota Tundra in for routinue maintanance and detailing multiple times over the past 6 months. Will has taken great care of all of my car care requests. Will goes above and beyond what I have experienced at other dealerships to ensure that the vehicle is taken care of and I am satisfied with the overall service. He knows I have a busy work schedule and cannot afford to spend time waiting around the service area for help. He is proactive and fixed a recall for me without me even asking. He presents the facts and gives recommendations for services that are needed instead of trying to push and press me into unncessary services. I appreciate all that he has done for me and will continue to have my truck serviced at his location. Thank you, SB More

reason for dashboard lights My '04 Prius's dashboard lit up like a Christmas tree and I took it in to find out what the reason might be. A service writer started to write me up a My '04 Prius's dashboard lit up like a Christmas tree and I took it in to find out what the reason might be. A service writer started to write me up and Eric Olsen whom I've worked with many times came out and took over. He told me how long it would take and I got some coffee ( which is very good by the way) to wait. Later Eric came out and said the hybrid man was tied up and it would be a little longer. He offered to run me to some where to get a bite to eat. I declined and walked up to Hardee's. Later Eric explained that the problem was my hybrid battery and what the cost would be to replace. Since it was over $3,000 I told him I would think about it and let him know. He explained how the car would react as the battery went to the 'Happy Hunting Grounds" I asked if someone could look at my car and give me a price on a trade.. Eric took care of that right away. I actually got the battery replaced elsewhere for $2,000 but that was no fault of Eric. He is an outstanding employee and you are lucky to have him. I would liked to have had a plant full of Erics when i was in the manufacturing business. More

Excellent experience This may be a duplicate because I first sent this from my cell phone and wasn't sure if it went through. I was very pleased with my service on this f This may be a duplicate because I first sent this from my cell phone and wasn't sure if it went through. I was very pleased with my service on this first visit.Will Gaddy was very pleasant and professional.I liked that I could make an appointment at my convenience. More

1st Time Customer - Won't be the last Recently purchased a 2012 Toyota Sienna Van from Toyota of North Charlotte, and had a follow up appointment to replace a taillight. John Ricardo was v Recently purchased a 2012 Toyota Sienna Van from Toyota of North Charlotte, and had a follow up appointment to replace a taillight. John Ricardo was very welcoming and made the entire experience a breeze, from start to finish. Would not hesitate to recommend them for service on your Toyota! More

Great service department Eric Olsen is awesome. He hadn't seen me in a few months (I was travelling) and he immediately recalled my name, and got my service work started prom Eric Olsen is awesome. He hadn't seen me in a few months (I was travelling) and he immediately recalled my name, and got my service work started promptly. My son, daughter-in-law and I all have had exceptional care by Eric without exception. He is an outstanding representative of your dealership. More

Great Service experience - Edwin Montalvo Hey Paul, I just wanted to tell you what a pleasure it is to work with Edwin Montalvo. I had a couple of challenges with my newer truck and Edwin and Hey Paul, I just wanted to tell you what a pleasure it is to work with Edwin Montalvo. I had a couple of challenges with my newer truck and Edwin and the Service Tech went well out of their way to get it right. as you know, I have a landcuiser with 386k miles and now have 108k on this newer one. Since your store arrived in the North Charlotte area, you have done nearly all work on my vehicles and Edwin and you both have made that an easy choice for me. thanks again guys, Joe Roy More

Great service Lauren Aronovski Was wonderful. The repairs took awhile but it was a lot that needed to be done. She made it bearable with her calm demeanor and great Lauren Aronovski Was wonderful. The repairs took awhile but it was a lot that needed to be done. She made it bearable with her calm demeanor and great customer service. Being a manager in hospitality I appriciate people who care about their jobs and their customers. It's also nice to know that I can trust a repair shop that will not jack up their prices for profit. I was quoted three times the amount at Meineke. More

Great staff I have been getting my 2005 Highlander serviced at Toyota of North Charlotte for almost 6 years now. Eric Olsen has always been very helpful and work I have been getting my 2005 Highlander serviced at Toyota of North Charlotte for almost 6 years now. Eric Olsen has always been very helpful and works with me on what needs to be done with my car. He remembers me and my car every time I come in. It's refreshing not to feel like you are being taken advantage of. I trust what he and the rest of the staff in the service department tell me about my car. I would recommend the service dept. at Toyota of North Charlotte to anyone. More