Toyota of North Charlotte - Service Center

Excellent Servcie Manager After an unusual situation, Service Mgr Will Gaddy stepped in and got personally involved in the repair of my vehicle. He took the time to listen and After an unusual situation, Service Mgr Will Gaddy stepped in and got personally involved in the repair of my vehicle. He took the time to listen and understand my situation, then he took care of everyting with no fanfare. He kept me informed and gave me clear answers. He is a good model for how all service people should treat customers. More

Eric Olsen We have been using Toyota of Lake Norman for many years. Eric always takes good care of us! The communication is always good and they get us in and o We have been using Toyota of Lake Norman for many years. Eric always takes good care of us! The communication is always good and they get us in and out pretty quick. We take both our Toyota's here and have tried other dealers and none compare. Call Eric for your service, he will take care of you! More

Service Review Excellent service. Was in and quickly. Car wash was nice touch. Russel Martin was very helpful. We bought our car here and the buying experience was v Excellent service. Was in and quickly. Car wash was nice touch. Russel Martin was very helpful. We bought our car here and the buying experience was very good More

Professional service Lou Simmet was very professional and helpful to us as we brought our 2014 Camry SE in for its first service in 6 months. We were met and guided throu Lou Simmet was very professional and helpful to us as we brought our 2014 Camry SE in for its first service in 6 months. We were met and guided through the process for service. We were able to relax in the comfortable lounge. Within a short time Lou Simmet informed us that our car was ready. Highly recommend Toyota of North Charlotte for service. Diane and John Powell Mooresville, NC More

Fast and efficient service The service department is always fast and efficient and has great hours! Eric Olsen helped me with my most recent service and it was fast and efficie The service department is always fast and efficient and has great hours! Eric Olsen helped me with my most recent service and it was fast and efficient More

Eric Olson is the BEST I've ever worked with. I got my first Camry in 2003, now have a 2014 Camry, and Eric has been my service guy and always will be. He's wonderful. I got my first Camry in 2003, now have a 2014 Camry, and Eric has been my service guy and always will be. He's wonderful. More

matthias cooke in service department Even though my car is an older Toyota Matthias complemented it on the mileage. My oil change went very smoothly. He was very accommodating. I got tied Even though my car is an older Toyota Matthias complemented it on the mileage. My oil change went very smoothly. He was very accommodating. I got tied up in traffic and was a few minutes late for my appointment be he still accommodated me. More

Service I was recently at Toyota of North Charlotte for service on my car. The young man that took care of me Connor Mccullough was very professional and trea I was recently at Toyota of North Charlotte for service on my car. The young man that took care of me Connor Mccullough was very professional and treated me with the upmost respect. I was early for my appt but they took my car straight back and the wait was short. While there we looked at other cars on the lot and are considering buying a Scion in the near future. Mary Minton More

Conner McCullough Conner was very professional and was personal with his greeting. He explained what I thought was just an oil change and tire pressure check to 35,000 Conner was very professional and was personal with his greeting. He explained what I thought was just an oil change and tire pressure check to 35,000 mile service and what it included and the cost. I learned that I have synthetic oil which needs to be changed every 10,000 miles and I have 5,000 left before my next change. He came later and informed me of a nail in my tire, the process to fix it (not just a plug) and the cost. As a senior female, I appreciated him taking the time to explain what was being done to my car. N. Stroud More

Excellence in Service I have visited Toyota of N. Charlotte many times, for service on both personal & company vehicles. Why do I continue to return??? Professionalism; fac I have visited Toyota of N. Charlotte many times, for service on both personal & company vehicles. Why do I continue to return??? Professionalism; facilities; technical knowledge & training; competitive pricing on routine services; helpful & courteous employess..just to name a few. My most recent visit involved brake & traction control system issues. My service advisor for this visit was ASM Ty Cooke. He was very helpful, personal, and more importantly, honest & forthright in his explanation of my problems and the suggested coarse of action. I expect, and appreciate when a business can deliver this type of customer care. Thx to Toyota of N. Charlotte and Ty Cooke !! I will certainly be returning for my future service needs !! More