Toyota of North Charlotte - Service Center

Excellent service department!!! I always have my Camry serviced here. The last time I was there I need to get home to complete an assignment for class and it was late in the evening. I always have my Camry serviced here. The last time I was there I need to get home to complete an assignment for class and it was late in the evening. I was having my car inspected...I needed new tires....I knew it was about time for that...but wasn't exactly prepared to wait there too long...Connor McCullough arranged for the shuttle to take me home and pick me up when my car was ready. Because of his willingness to share that this was a service available to me I was able to complete my assignment and have my car serviced, inspected and get my new tires! I wasn't aware that there was a shuttle service... The service department has serviced my car for 3 years and EVERY TIME I am there they treat me like a new customer as far as the excellent service...they also treat my needs as if it were their own needs. I have been in the car business before in sales, but have since changed careers and am currently a nurse. ..I can tell you one truth....THE SERVICE DEPARTMENT CAN MAKE OR BREAK THE SUCCESS OF A DEALERSHIP! With that said...this dealership is doing it right! Please be encouraged and keep up the good work! The complementary car washes are an awesome touch! More

Six Month service Overall a great experience. I always use Toyota North Charlotte for all service. This time Edwin Montalvo was our service rep and was most helpful in Overall a great experience. I always use Toyota North Charlotte for all service. This time Edwin Montalvo was our service rep and was most helpful in ensuring the service was completed timely as well as working with us to have the dealership cover a molding replacement even though our base warranty expired. More

Excellent Service The professional, informative and prompt service given to me by Connor McCullough was great! His honest appraisal and resolution of the problem and r The professional, informative and prompt service given to me by Connor McCullough was great! His honest appraisal and resolution of the problem and recommendation for other services needed in the near future was really appreciated. Connor's patience with me was well noted and most deserving of an excellent rating!!!!!! More

Great customer service John Ricardo is the best. From the time I purchased my car in 2008 he has been there to answer any question,, arrange a service appointment.or advi John Ricardo is the best. From the time I purchased my car in 2008 he has been there to answer any question,, arrange a service appointment.or advise. He' greets with a pleasant smile. Thank you John Ricardo . You are why I keep coming back to get my car service there. More

Lauren Aronovski is fantastic!! Lauren will be the reason I come back to this dealership for future service on my vehicle. She was upfront and honest about work needed (and not need Lauren will be the reason I come back to this dealership for future service on my vehicle. She was upfront and honest about work needed (and not needed) on my 4 Runner. She removed a CD that was stuck in the player (and didn't charge me) and offered to have my car washed before they pulled it around for me. This is the first time in 4 years of servicing my car here that I was offered a car wash, (It's the little things :) ) Lauren is awesome!! More

Lauren Aronivski Lauren was polite, knowledgeable and professional. Her estimates were spot on. She provided quality service from start to finish. She clearly made me Lauren was polite, knowledgeable and professional. Her estimates were spot on. She provided quality service from start to finish. She clearly made me feel like a valued customer. More

Service Lauren Aronovski was very professional and kept me apprised of the work that was being done on my car. The service was done in a timely manner. Lauren Aronovski was very professional and kept me apprised of the work that was being done on my car. The service was done in a timely manner. More

Service I would like to thank Will Gaddy for the excellent service he always provide when I bring my car in for service. Will is very professional always mak I would like to thank Will Gaddy for the excellent service he always provide when I bring my car in for service. Will is very professional always make sure I'm satisfied. If Will isn't available, I wait for him only. More

Exceptional Although my wrecked car was not worked on by your body shop since it was declared totaled by the insurance adjusters, Kendra Tipton was magnificent in Although my wrecked car was not worked on by your body shop since it was declared totaled by the insurance adjusters, Kendra Tipton was magnificent in checking my car out, reviewing the damage with me, answering any questions that I had. She was so efficient and truly sympathetic to my problem, not only with the car damage, but also to the problems that I initially had with the trucking company's insurance carrier. Hopefully, I never have another accident, but if I do, I will definitely bring it to your shop. More

Fast and efficient From the time I dropped my car off to when I picked it up was very fast. There were no issuesuch everything went as planned. As a single mother with From the time I dropped my car off to when I picked it up was very fast. There were no issuesuch everything went as planned. As a single mother with 2 children my time is vwry limited. Your dealership accommodated my schedule and I greatly appreciate it. More