Toyota of North Charlotte - Service Center

collison center Bought truck in 2009 have had it serviced here since purchase and recently had body damage repaired by body shop excellent workmanship and treatment b Bought truck in 2009 have had it serviced here since purchase and recently had body damage repaired by body shop excellent workmanship and treatment by Kendra Tipton More

Fairlure to Communicate I dropped off my Camry for a service which were set-up by Paul Kramer and they there were suppose to have a rental car waiting for me because they wer I dropped off my Camry for a service which were set-up by Paul Kramer and they there were suppose to have a rental car waiting for me because they were keeping my car the next day. Upon arrival, I came across Will Gaddy that were very impatient and rudded to me. There were no rental car waiting and panic scrambling to find one. Telling me that they don't have one available that day. That's when my patience ran out. Finally they got one and it was a tiny Dodge Dart. So I went from a Camry to a low class small tiny Dart. Pisst off I told them I don't want it and to call me when they find one that's going to fit my family of five. He asked me some questions with an attitude that I thought were very unprofessional to not just me but all customers. So he told me to wait for him it would just be 5 minutes but turn out to be 20 minutes before I was call again. So they got me a half class up from Dart to Ford Escape which was no different a Dart. Tired and pisst I just said "whatever!" Thanks to Ty Cooke he was able to calm me down by just at least listen to what I have to say whether he agree with me or not. And after all it was said and done Paul Krame that set-up the whole thing didn't even contact me to see how the service went, if I was happy with or not. After this review, I'm pretty sure everyone's going to contact me. If you went there and got a good service good for you because I didn't. More

Service Dept. Have been a customer here since they opened more than 11 years ago. The service has been exemplary each and every time we have visited. The only tim Have been a customer here since they opened more than 11 years ago. The service has been exemplary each and every time we have visited. The only time there was an issue it was taken care of very promptly. Lou Simmet in the service department has always been very helpful and ensures that our needs are taken care of promptly. More

Excellent Service Edwin Montalvo is the best acquisition that you have done in recent years. I had been a customer for 8 years and never felt so comfortable before as Edwin Montalvo is the best acquisition that you have done in recent years. I had been a customer for 8 years and never felt so comfortable before as with Mr. Montalvo Not only because he speak Spanish but because he has complete knowledge of his work as an Advisor. I could not think of any other person I would trust with my 2010 Toyota Corolla. More

Honesty I have dealt with Kevin Ray at Toyota of North Charlotte body shop for many years (I'd say at least seven maybe eight). during my two or three or fou I have dealt with Kevin Ray at Toyota of North Charlotte body shop for many years (I'd say at least seven maybe eight). during my two or three or four repairs at the body shop he has shown nothing but integrity, honesty and stability. This last visit I called him and told him I would like for him to check out my car is a recent ones because he was the one person in Charlotte that I trusted for his opinion and pricing on a repair. I was pleased that he gave me a much less pricey alternative to repair my car and even took it to the service department to get the oil changed while the car was at the body shop being repaired. It sure is nice to know there's a trusted person named Kevin Ray at the body shop at this dealership !! More

Long time customer Eric Olsen has always take such good care of my RAV4 that I could think of no other person I would trust with it. BTW my RAV4 is a 2002. Eric Olsen has always take such good care of my RAV4 that I could think of no other person I would trust with it. BTW my RAV4 is a 2002. More

All good with routine service on my 2014 Rave 4 Most pleased with my service on my 2014 Rave 4. Lauren Aronovaki was very professional to explain my service to me. Living in VA I will make my se Most pleased with my service on my 2014 Rave 4. Lauren Aronovaki was very professional to explain my service to me. Living in VA I will make my service appointments in NC and look forward to working with her again. I like having service at the location where I bought my suv new a year ago. More

Service A great experience and timely. Eric always goes the extra mile to make sure it's a great experience and even helped me resolve a warranty issue. A great experience and timely. Eric always goes the extra mile to make sure it's a great experience and even helped me resolve a warranty issue. More

Efficient and courteous Many dealers are not fun to deal with, as they really just want to sell cars. But Toyota of North Charlotte is not like that. They are courteous and Many dealers are not fun to deal with, as they really just want to sell cars. But Toyota of North Charlotte is not like that. They are courteous and honest. I don't experience pressure to get service that may be needed, although they will always let me know what might need attention soon. Also no attempts to get us to consider a newer car. Service is prompt and communication is clear. More

customer service My experience with your dealership was very professional and efficient. I came in for an oil change and my service rep Connor McCullough suggested an My experience with your dealership was very professional and efficient. I came in for an oil change and my service rep Connor McCullough suggested an oil use consumption test that was absolutely free. And he took the time and explained the process of things that would enhance the life of my car. "who does that" Thanks Connor for your God given ability for excellent customer service and genuine concern. May your career with Toyota be greater than your expectations. Alison Brown More