Toyota of North Charlotte - Service Center

Customer-Oriented Service I found that I had a flat on the morning of February 24th. I called Toyota Service and spoke with the Service Operator (I wish I could remember her na I found that I had a flat on the morning of February 24th. I called Toyota Service and spoke with the Service Operator (I wish I could remember her name), who was friendly and helpful. I normally talk with Edwin Montalvo, but he was out this day and so I spoke with Russell Martin. He told me to bring the car in and you would get the flat repaired that afternoon. I did so and it was repaired. I knew I needed to get new tires, so I made the appointment for new tires the following Wednesday. When Mr. Martin brought me the invoice he told me that because I was buying new tires from Toyota, he wouldn't charge me for the flat repair, and he's see me next Wednesday. To me, the entire problem/quick solution demonstrated true customer service. Cudos to Russell Montalvo and the Service staff! More

After purchase equipment add on Ty Cooke was my service manager. He did an excellent job, was extremely courteous and helpful. My job was done professionally and on time. I apprec Ty Cooke was my service manager. He did an excellent job, was extremely courteous and helpful. My job was done professionally and on time. I appreciate this kind of service! Thank you. More

Professional Went to service my suv,Edwin was very professional and very knowledgeable, I definitely will go see him again when my suv needs service, he treated me Went to service my suv,Edwin was very professional and very knowledgeable, I definitely will go see him again when my suv needs service, he treated me really good. More

Quality Service Have been getting both of my Toyotas serviced at Toyota of North Charlotte for over ten years. Eric Olsen has always been there for us with the answer Have been getting both of my Toyotas serviced at Toyota of North Charlotte for over ten years. Eric Olsen has always been there for us with the answers to our questions and helped us make to correct choices for all our services needs. Thanks Eric More

10,000 miles service and car inspection It was a real pleasure working with Ty Cooke ... answered all of my questions and length of service was very quick turnaround. Overall great experien It was a real pleasure working with Ty Cooke ... answered all of my questions and length of service was very quick turnaround. Overall great experience! More

Excellent serice in setting up appointment and with the serv My car needed routine maintenance, and a recall service. I called the Service Department, asked for and was connected with Eric Olsen. I told him what My car needed routine maintenance, and a recall service. I called the Service Department, asked for and was connected with Eric Olsen. I told him what services I needed; he verified that I did indeed need the recall service. I set up a day and time that was convenient for me, and also requested the shuttle. When I arrived, Eric met me and took the required information and verified the phone number to reach me. The shuttle was on its way back to the dealership and I only had a 5-minute wait for it. Eric called me about an hour into the service telling me that filters needed changing, but all else was fine; he gave me a quote for the cost of the filters and about how much longer it would take. Eric Olsen has always been couretous, informed and pleasant when I make and have service for my Toyota done at the dealership. More

Eric is Second to None Bottom line, Eric takes care of you and your car like it was family!! Eric makes sure you are taken care of and happy with your experience Bottom line, Eric takes care of you and your car like it was family!! Eric makes sure you are taken care of and happy with your experience More

Toyota Service I've been going there for 8 yrs. now, taking care of my Avalons.....and Eric Olsen is the best!!!!!!!...He's always on top of things... I've been going there for 8 yrs. now, taking care of my Avalons.....and Eric Olsen is the best!!!!!!!...He's always on top of things... More

Thanks to Eric! I take my Toyota to Toyota of NC for all my service needs. Working with Eric Olsen is always the best! He answers all of my questions and keeps me u I take my Toyota to Toyota of NC for all my service needs. Working with Eric Olsen is always the best! He answers all of my questions and keeps me up to date on what services my vehicle requires. Thanks Eric! More

Service Department is Great I arrived 30 minutes early and they were able to get me in and out in the expected amount of time. The free wifi allows me to work while waiting. My I arrived 30 minutes early and they were able to get me in and out in the expected amount of time. The free wifi allows me to work while waiting. My service tech, Eric Olsen, kept me informed and updated thru the whole process. I will continue to use Toyota of North Charlotte for all my Toyota needs. More