Toyota of North Charlotte - Service Center

Excellent Customer Service with Bret Rise I have been very pleased with customer service at Toyota of North Charlotte. Bret Rise helped me to feel at ease regarding my recent maintenance appoi I have been very pleased with customer service at Toyota of North Charlotte. Bret Rise helped me to feel at ease regarding my recent maintenance appointment. Bret's professionalism, honesty, and problem-solving skills are solid reasons for returning to Toyota of North Charlotte. More

Great experience since day one of purchase. I just completed my 30,000 mile service and it was the first service I've had to pay for since my purchase with only 6 miles on the vehicle. I feel t I just completed my 30,000 mile service and it was the first service I've had to pay for since my purchase with only 6 miles on the vehicle. I feel that it's a fair price for service and it's comforting knowing that you've had the same service department working on my vehicle since day one. I don't feel like the recommendations given to me were to take advantage or up sell the service, but were legitimate suggestions for preventative maintenance with no pressure to do so. Rachel Fichtel was very helpful throughout my service as I had many questions about the current condition of my vehicle. She also took the time time to give me a quote for all of my tire options so I can start to prepare for a new set in about 5-10k miles. Good people throughout the entire building and a very comfortable wait. More

State Inspection Brought my wife's van in for a state inspection and Bret Rise helped me. It was a great experience the van was ready when I picked it up at lunch time Brought my wife's van in for a state inspection and Bret Rise helped me. It was a great experience the van was ready when I picked it up at lunch time. More

Excellent service from Eric Olsen I received excellent service from Eric on my latest maintenance appointment for my Corolla as I have on all my vehicle appointments over the past seve I received excellent service from Eric on my latest maintenance appointment for my Corolla as I have on all my vehicle appointments over the past several years. More

good workmanship and excellent staff I knew I was to hav to get tires sooner or later but your people have told me several times "you have some miles left". When I went in for this sevice I knew I was to hav to get tires sooner or later but your people have told me several times "you have some miles left". When I went in for this sevice and was told I needed to get them, I didn't hesitate. I trust the people who work there. More

Body Shop Staff Kendra Tipton was extremely helpful during the process of having my car repaired. Her estate was accurate and the car was done when she said it would Kendra Tipton was extremely helpful during the process of having my car repaired. Her estate was accurate and the car was done when she said it would be. She also took the time to call to inform me she would be out of town on the day of pick up but Lindsey would be able to help me...and she did. I REALLY missed my Toyota even more after driving a Non-Toyota for a week. Thanks ladies for EXCELLENT service. More

"Excellent Service" I'm very pleased with the excellent service I received from Lou Simmet. He always answers all my questions about my Camry and addresses any issues I I'm very pleased with the excellent service I received from Lou Simmet. He always answers all my questions about my Camry and addresses any issues I may have with the car. When I re-located here, I chose this dealership for my less than one year old auto and Lou was my service advisor from that time to the present. I'm very pleased with Toyota of North Charlotte. More

Making my wrecked car look new....again! Thanks to Dave and the staff at the Collision Center for taking good care of my car after I was run into. Excellent communication and prompt service a Thanks to Dave and the staff at the Collision Center for taking good care of my car after I was run into. Excellent communication and prompt service and I truly appreciated both. From the check in with Lindsay to the check out with Dave.....smooth as silk. Thanks! More

Warranty service I had set up an appointment to have a 10,000 maintenance, including oil and filter change and a tire rotation on 5/18. I was met promptly by Edwin Mon I had set up an appointment to have a 10,000 maintenance, including oil and filter change and a tire rotation on 5/18. I was met promptly by Edwin Montalvo, who inquired about the warranty service and any other issues. I mentioned an issue I was having with the cruise control stalk lighting which had not been properly repaired at the 5,000 mile visit. In about an hour, all service was completed and he briefed me on a 'maintenance bulletin' that had been issued to repair the lighting issue and that the part was ordered. It was handle expeditiously and concisely. Job well done. More

Excellent Service from Kendra Tipton in the Collision Center I have had the opportunity to work with Kendra Tipton on two occasions over the past two months. Dealing with car accidents and insurance companies I have had the opportunity to work with Kendra Tipton on two occasions over the past two months. Dealing with car accidents and insurance companies can be very difficult but Kendra made these two experiences relatively painless. Kendra has excellent communication and explains everything in great detail to the consumer. Each vehicle that was repaired looked better after the unfortunate accident. I would highly recommend Kendra and the collision center. Thanks again Kendra! Lisa Smith More