Toyota of North Charlotte - Service Center

Great customer service My mother, who lives in Elkin, owns a Toyota. She comes to Toyota of North Charlotte to get her car serviced because of the outstanding customer serv My mother, who lives in Elkin, owns a Toyota. She comes to Toyota of North Charlotte to get her car serviced because of the outstanding customer service. We had the pleasure of dealing with Rob Milligan recently and he was wonderful. He was extremely courteous and took plenty of time in telling my mother about her car. We will definitely be back and my next car will probably come from this dealership. Darlena Goodwin Mooresville, NC More

Amazing customer service My car had a recall, they not only fixed it quickly, they delivered my rental car to my job and picked up my car because of my work schedule. They wen My car had a recall, they not only fixed it quickly, they delivered my rental car to my job and picked up my car because of my work schedule. They went above and beyond to ensure I was satisfied!!! Would recommend them to anyone in the area. More

Great visit I went in for service on my old car and was able to drive out with a brand new one for a lot less then i was paying on it. Everyone was great. I went in for service on my old car and was able to drive out with a brand new one for a lot less then i was paying on it. Everyone was great. More

Awesome Customer Service If you want someone who has exceptional customer service then ask for Edwin Montalvo. My experience with the Service Center is always great because of If you want someone who has exceptional customer service then ask for Edwin Montalvo. My experience with the Service Center is always great because of Edwin's professionalism, honesty, helpfulness and clear communication regarding my vehicle maintenance and needs. He is a great assest to Toyota of Lake Norman's Service Department! More

Reinventing customer service Selling a new vehicle to a potential client involves one strategy and customer experience, but having the vehicle serviced routinely after the sale (o Selling a new vehicle to a potential client involves one strategy and customer experience, but having the vehicle serviced routinely after the sale (or lease) often results in quite another. Normally a dealer makes a slim, but reasonable margin on a sale, but a large share of a dealer's 'accounts receivables' comes from servicing vehicles. Some dealers may be prone to 'padding' items to be checked on a vehicle (like your doctor ordering extra 'tests', just to be sure of the things you're NOT dying of...) in order to make extra money. But dealers of quality products having well-known performance profiles use structured servicing schedules, with discrete items already identified and costed out, to provide safe oversight of ongoing mechanical performance and deliver a predictable cost for service and the time required to deliver it. This becomes a matter of 'trust'. In addition, some dealers may have gorgeous showrooms with all kinds of amenities, but their 'back room' service departments are grubby, dirty, have uncomfortable chairs, no TV or up-to-date magazines, no coffee/tea, and employ snarling service reps who don't seem to give a xxxx about much of anything. That's why Toyota of North Charlotte is 'different' and refreshing! This dealer puts customer satisfaction 'first and foremost' -- from the sale or lease of a vehicle right through a continuing history of maintaining it. All personnel (both front and back office) seem to possess a real passion for -- and pride in their work. They have a strong 'team ethic' to support and encourage one another -- and to deliver a 'quality product' -- from the keys to your new vehicle, to a full explanation of the services routinely performed on it, and a smile and handshake at every meeting. The fact that the service-writing and sales areas of the dealership are fully and very attractively integrated under the same roof shows the importance of both functions to the collective 'whole' process of marketing automobiles. Eric Olsen is one service rep at this dealership who embodies and demonstrates a true professional approach to his work -- initiating service requests, then carefully following up with service techs to ensure all work has been performed before returning the vehicle to the customer. Eric provides wise counsel when 'unexpected' things are found -- particularly when potential safety issues are concerned, like damaged or worn tires or mechanical issues -- to alert customers for the costs and time required to address such issues. Eric and other service writers, as well as the sales staff at Toyota of North Charlotte are always professionally dressed, well-groomed, courteous, respectful, polite, and extremely helpful. That makes EVERY visit to this dealership a delight, and exemplifies what the term "customer service" truly embodies. G & S Steele - Huntersville More

Excellent customer service Knowledgeable with the product needed Friendly and helpful when she greeted me when I pulled up. Knowledgeable with the product needed Friendly and helpful when she greeted me when I pulled up. More

Eric Olson Privides THE BEST Customer Service! Eric Olson and Toyota of North Charlotte once again proved to us why we drive all the way from Gaffney, South Carolina to Toyota of North Charlotte to Eric Olson and Toyota of North Charlotte once again proved to us why we drive all the way from Gaffney, South Carolina to Toyota of North Charlotte to our Toyota Highlanders serviced. Eric Olson's professionalism, attention to detail, thorough explanation of service needed and done, and his courteous and pleasant attitude make every service trip worth the drive. Robert and Pat Throneburg More

Professional in every way possible... Russell Martin met me upon arrival. He was kind and professional, helping me select tires for my 2014 Prius. Mr. Martin recommended the same tires I h Russell Martin met me upon arrival. He was kind and professional, helping me select tires for my 2014 Prius. Mr. Martin recommended the same tires I had researched--Michelin. Tires were in stock, no need to wait days for them to arrive. I appreciated the smooth transition from start to finish... Excellent communication and efficiency, too. The service technician did an amazing job on the install and front end alignment. Perfect! I appreciated the care he took with my prized Prius, and my safety:) The teamwork at Toyota of North Charlotte is outstanding! Thank you, Carmen H. Cunningham More

True service without pressure Lou Simmet is my go to guy for all three of our Toyota's. He's an honest guy and doesn't recommend repairs that we don't need. Lou Simmet is my go to guy for all three of our Toyota's. He's an honest guy and doesn't recommend repairs that we don't need. More

Rachel Fichtel, Serivice @ Toyota Rachel Fichtel promptly greeted me as I exited my 2014 RAV4. Rachel, thank you for your very professional, courteous, and respectful attitude.. Rachel Rachel Fichtel promptly greeted me as I exited my 2014 RAV4. Rachel, thank you for your very professional, courteous, and respectful attitude.. Rachel asked and carefully listened to my requests for maintenance and concerns about one of my tires. When the culprit was found, a nail in the front driver's tire, Rachel informed me and suggested some options for repair/replacement. Rachel also notice that it was within a month or so, that the auto inspection would be needed. So, I got several things taken care of in one appointment. This was important since I had taken time off from work. More