Toyota of North Charlotte

Excellent service This was my second experience getting a new vehicle at Toyota North Charlotte and again, it was a pleasant experience. The process was seemless; from This was my second experience getting a new vehicle at Toyota North Charlotte and again, it was a pleasant experience. The process was seemless; from selecting a new vehicle, to working with the sales staff, and then finally, the finance representative. We were warmly welcomed, well taken care of throughout our visit, well informed at all steps, and all round given a first rate service. More

Outstanding Customer Service The entire experience was absolutely great. I want to give a loud shout out to the gentleman who initially help me (Gary Orvis}. Thank you for being The entire experience was absolutely great. I want to give a loud shout out to the gentleman who initially help me (Gary Orvis}. Thank you for being straight forward and honest in your assistance. Randy Gibson and Shaderria Terry were simply outstanding in providing me with the help to complete the process of purchasing my new Avalon. The professionalism, courtesy and knowledge displayed by all three individuals made my purchasing experience less stressful. I would highly recommend these guys to anyone considering purchasing a vehicle from Toyota of North Charlotte. More

My Amazing Dealership Experience! I was a first time buyer with Toyota. Ms. Janelle Harris and her team are the type of people you need to run an amazing dealership. Ms. Janelle Harris I was a first time buyer with Toyota. Ms. Janelle Harris and her team are the type of people you need to run an amazing dealership. Ms. Janelle Harris went above and beyond her duties to make sure thst I was more than comfortable with who i was talking with and any other concern that i had about my car, she was on it. In my opinion she's the best and there should be more like her working at the dealership. More

Workable deal Stopped into this dealership while visiting Charlotte as I was shopping for a new Tacoma. Other then time consuming all went surprisingly smooth sale Stopped into this dealership while visiting Charlotte as I was shopping for a new Tacoma. Other then time consuming all went surprisingly smooth sales staff and finance personnel knowledgable pricing was good kudos to all, Cathy Fraley In finance had it all together, I say this as we had a last minute glitch with vehicle delivery which was handled expediently by all parties! I rated pricing a 4 as dealerships cannot give the vehicle away, I will plan to do business again with this dealership even though it is a day's drive to get there. Keeping my fingers crossed that DMV paper work is correct and prompt and finance papers arrive timely. I say this as I live in Virginia Beach VA More

Excellent experience all around. everyone was friendly and wanted to help me feel comfortable about everything. Customer service was excellent. Gary, Mike and experience all around. everyone was friendly and wanted to help me feel comfortable about everything. Customer service was excellent. Gary, Mike and David were all fantastic. More

Warranty service I had set up an appointment to have a 10,000 maintenance, including oil and filter change and a tire rotation on 5/18. I was met promptly by Edwin Mon I had set up an appointment to have a 10,000 maintenance, including oil and filter change and a tire rotation on 5/18. I was met promptly by Edwin Montalvo, who inquired about the warranty service and any other issues. I mentioned an issue I was having with the cruise control stalk lighting which had not been properly repaired at the 5,000 mile visit. In about an hour, all service was completed and he briefed me on a 'maintenance bulletin' that had been issued to repair the lighting issue and that the part was ordered. It was handle expeditiously and concisely. Job well done. More

Excellent Service from Kendra Tipton in the Collision Center I have had the opportunity to work with Kendra Tipton on two occasions over the past two months. Dealing with car accidents and insurance companies I have had the opportunity to work with Kendra Tipton on two occasions over the past two months. Dealing with car accidents and insurance companies can be very difficult but Kendra made these two experiences relatively painless. Kendra has excellent communication and explains everything in great detail to the consumer. Each vehicle that was repaired looked better after the unfortunate accident. I would highly recommend Kendra and the collision center. Thanks again Kendra! Lisa Smith More

Friendly, Knowledgeable Service I made an appointment for 2015 Camry's 10000 service. Lou Simmet met me at my car and welcomed me to the dealership. Very friendly! He explained what I made an appointment for 2015 Camry's 10000 service. Lou Simmet met me at my car and welcomed me to the dealership. Very friendly! He explained what services were to be completed and said it would take approx. 1 hour. He also noted that my registration would be expiring in less than 2 months and that this would be a good time to get the inspection done and that it would save me an additional trip. I got everything done and was out of the dealership in 45 min. Lou was very professional and friendly in his dealings with me. An enjoyable experience. More

My experience Very friendly, customer service driven. Really work for the customer, by listening to your needs, goals etc. Very knowledgeable about the cars they s Very friendly, customer service driven. Really work for the customer, by listening to your needs, goals etc. Very knowledgeable about the cars they sell. Willing to work with you. Not pushy. Like some dealers. More

Best dealership in the Carolinas! We have leased 5 new vehicles & purchased 2 used vehicles in the last 6 years from this dealership. Every experience has been much better than expecte We have leased 5 new vehicles & purchased 2 used vehicles in the last 6 years from this dealership. Every experience has been much better than expected! Our vehicle selection is always pleasant. Their NO HASSLE pricing makes things so easy. All payment options are presented in a menu format, and are very clear! David Watts usually does our paperwork & delivery. He is very professional & detailed, leaving no question unanswered! We were contacted after the sale to make sure everything was ok & any questions were answered! Two thumbs up for the entire experience! More