Toyota of North Charlotte

Awesome Customer Service If you want someone who has exceptional customer service then ask for Edwin Montalvo. My experience with the Service Center is always great because of If you want someone who has exceptional customer service then ask for Edwin Montalvo. My experience with the Service Center is always great because of Edwin's professionalism, honesty, helpfulness and clear communication regarding my vehicle maintenance and needs. He is a great assest to Toyota of Lake Norman's Service Department! More

Great Experience Will Griggs, Janelle Harris, and Mike Brown were all fantastic to work with and made the experience very easy and painless. I appreciated Will, the pr Will Griggs, Janelle Harris, and Mike Brown were all fantastic to work with and made the experience very easy and painless. I appreciated Will, the product specialist's professionalism and his knowledge of the vehicles we were interested in. Mike and Janelle made the sales and paperwork process quick and smooth. This is the second time working with this dealership and purchasing a vehicle from Mike Brown. We always have a great experience. More

love toyota of north charlotte Janelle Harris was super quick and super fast......loved my experience at Toyota of North Charlotte....Michael Brown was awesome and so was Gary Orvis Janelle Harris was super quick and super fast......loved my experience at Toyota of North Charlotte....Michael Brown was awesome and so was Gary Orvis......thanks guys love my new truck......you all rock..... More

Great experience, even with toddlers! The sales staff worked really hard at getting me a new car! Even with two children and myself, who is very impatient, they were always smiling and mak The sales staff worked really hard at getting me a new car! Even with two children and myself, who is very impatient, they were always smiling and making us feel comfortable. I love that this dealerships has a cafe and a play room for children. It made the time go by easier having all of those amenities. Thank you to all the staff at Toyota of North Charlotte! I would definitely recommend this dealership to anyone and I will use them to purchase my next vehicle! -Jess Marks More

Great I would like to thank Matt Arenas , Michael Brown and David Watts for making my purchase of the 2016 Corolla a nice experience David McClurkin. I would like to thank Matt Arenas , Michael Brown and David Watts for making my purchase of the 2016 Corolla a nice experience David McClurkin. More

Excellent Service Gary, Steve and David were great! Gary did an excellent job in showing me a car. Steve did an excellent job in getting me a great deal and David made Gary, Steve and David were great! Gary did an excellent job in showing me a car. Steve did an excellent job in getting me a great deal and David made the finance part quick and easy. More

Great sales attitude and selection My wife and I bought a new Highlander here at Toyota of North Charlotte after checking with or visiting over six other area and regional dealerships. My wife and I bought a new Highlander here at Toyota of North Charlotte after checking with or visiting over six other area and regional dealerships. What convinced us to buy here were clear differences in price, selection, and customer service. I'm not sure who is managing this dealership, but they must have a customer-service focus because their employees uniformly strive to make buying a great experience. A good example is the expertise, warmth, and speed with which our "paper processor" at the buying stage helped us complete the purchase. Signing a thousand forms, understanding the choices in financing, extras, and service options is always a pain, but we worked with Janelle Harris, who made the ordeal almost likable. She moved fast, but clearly explained what we were signing and what we should pay close attention to as we documented the sale. She's funny, friendly, and confident, which is infectious. Can't praise her highly enough. All in all, it was a great buying experience, and we love our new vehicle. More

exciting and stress free experience Was a great experience start to finish Mr brown was very knowledgeable and supporting Chris Supple did ever to get my deal done quickly and efficientl Was a great experience start to finish Mr brown was very knowledgeable and supporting Chris Supple did ever to get my deal done quickly and efficiently. Kim Vineyard was ready and waiting for me in finance so I was not there the whole evening I greatly appreciate the attention and acurracy that was wonderful. More

Reinventing customer service Selling a new vehicle to a potential client involves one strategy and customer experience, but having the vehicle serviced routinely after the sale (o Selling a new vehicle to a potential client involves one strategy and customer experience, but having the vehicle serviced routinely after the sale (or lease) often results in quite another. Normally a dealer makes a slim, but reasonable margin on a sale, but a large share of a dealer's 'accounts receivables' comes from servicing vehicles. Some dealers may be prone to 'padding' items to be checked on a vehicle (like your doctor ordering extra 'tests', just to be sure of the things you're NOT dying of...) in order to make extra money. But dealers of quality products having well-known performance profiles use structured servicing schedules, with discrete items already identified and costed out, to provide safe oversight of ongoing mechanical performance and deliver a predictable cost for service and the time required to deliver it. This becomes a matter of 'trust'. In addition, some dealers may have gorgeous showrooms with all kinds of amenities, but their 'back room' service departments are grubby, dirty, have uncomfortable chairs, no TV or up-to-date magazines, no coffee/tea, and employ snarling service reps who don't seem to give a xxxx about much of anything. That's why Toyota of North Charlotte is 'different' and refreshing! This dealer puts customer satisfaction 'first and foremost' -- from the sale or lease of a vehicle right through a continuing history of maintaining it. All personnel (both front and back office) seem to possess a real passion for -- and pride in their work. They have a strong 'team ethic' to support and encourage one another -- and to deliver a 'quality product' -- from the keys to your new vehicle, to a full explanation of the services routinely performed on it, and a smile and handshake at every meeting. The fact that the service-writing and sales areas of the dealership are fully and very attractively integrated under the same roof shows the importance of both functions to the collective 'whole' process of marketing automobiles. Eric Olsen is one service rep at this dealership who embodies and demonstrates a true professional approach to his work -- initiating service requests, then carefully following up with service techs to ensure all work has been performed before returning the vehicle to the customer. Eric provides wise counsel when 'unexpected' things are found -- particularly when potential safety issues are concerned, like damaged or worn tires or mechanical issues -- to alert customers for the costs and time required to address such issues. Eric and other service writers, as well as the sales staff at Toyota of North Charlotte are always professionally dressed, well-groomed, courteous, respectful, polite, and extremely helpful. That makes EVERY visit to this dealership a delight, and exemplifies what the term "customer service" truly embodies. G & S Steele - Huntersville More

Riding in style I'm Brad Warren,I recently bought a 2013 Toyota Tacoma from Toyota of North Charlotte.I would personally recommend if you are looking for a vehicle,To I'm Brad Warren,I recently bought a 2013 Toyota Tacoma from Toyota of North Charlotte.I would personally recommend if you are looking for a vehicle,Toyota of North Charlotte is the best I've ever seen. I would also like to thank Randy Gibson for all his dedication to seeing I was satisfied with my purchase, More