Toyota of North Charlotte

Friendly, professional service and sales! I’ve been coming here for years and always appreciate their honesty, excellent service, and friendly manner. Plus, they have a huge inventory! coming here for years and always appreciate their honesty, excellent service, and friendly manner. Plus, they have a huge inventory! More

Great job Randy Elisea! I've been a loyal Toyota customer since the eighties. It started back in California when my parents owned a Toyota Crown sedan as our family car and I've been a loyal Toyota customer since the eighties. It started back in California when my parents owned a Toyota Crown sedan as our family car and to date I never owned any car except Toyota. I am very particular when it comes to choosing the right dealership to buy and service my Toyotas. Unfortunately there a very few Toyota dealerships out there that truly provide and demonstrate genuine Toyota Customer Service. Last week and this Tuesday, Randy Elisea demonstrated that Toyota Customer Service from the very time I walked in the door to the time I left Toyota of North Charlotte service department, Randy continuously communicated with me about the status of my vehicle. His professionalism, his excellent communication, his Honesty (no bull-sales talk), and his knowledge and passion about Toyotas espoused the true Toyota Customer Service. Good job Randy! More

It’s my second car I bought at at this dealer north Charlotte Toyota very satisfied perfect with everything they do for the costumers . I recommend it very much so . Angelika Charlotte Toyota very satisfied perfect with everything they do for the costumers . I recommend it very much so . Angelika More

I went in to have my oil changed and have my battery checked because my battery light. Indicator came on I told the assistant service manager to have the mechanic check my alternator because the battery checked because my battery light. Indicator came on I told the assistant service manager to have the mechanic check my alternator because the battery is brand new they did not check the battery they did not check the alternator and as I was leaving from Huntersville to Concord my engine completely cut off right in front of Advance Auto in Concord poor service not listen to the customers and doing what they want to do. More

Overall impressed with the people that I dealt with. Were very helpful. Add on to the contract was more expensive than I thought. But dealerships must make a profit. very helpful. Add on to the contract was more expensive than I thought. But dealerships must make a profit. More

Very efficient and friendly.luke noticed that my interest rate was really high .He contacted me to try and get me alot lower interest rate and he did !!! Thank you 😊 rate was really high .He contacted me to try and get me alot lower interest rate and he did !!! Thank you 😊 More

Toyota of North Charlotte I brought my truck in on Wednesday. The service rep told me they would have the part in on Thursday. I was informed on Thursday that the part did no I brought my truck in on Wednesday. The service rep told me they would have the part in on Thursday. I was informed on Thursday that the part did not come in. Got a call Friday that they ordered the wrong part but it would be in later that day. Got a call Friday afternoon that the problem was not only this part but a rear bearing that would cost over $1200.00 plus the $450 for the sensor. I asked that the original part be put back on and that I would do the work myself. The service rep then asked me “WHAT PRICE IS FAIR FOR YOU TO DO THE JOB WITH US”! Unbelievable, I have never in 40 years had a car dealership/mechanic ask me what I thought was a fair price. That means that the price that they quoted was exorbitant and indeed it was. I told her I would pay 850 and was informed that it was too low. I had my mechanic (Firehouse, great service & fare) replace the bearing for $600. Below is the actual text from Toyota of North Charlotte. (Sorry this sight will not let me put a screen shot of the actual text.) More

Good experience We have always been pleased with this dealership, on thing this time is they did not save the car I had been waiting on. Not enough on car we traded, We have always been pleased with this dealership, on thing this time is they did not save the car I had been waiting on. Not enough on car we traded, no military discount since not financing. More

Was pre approved for a loan through Capital one auto finance and Jon helped me finalize the process and drive away same day in my used 2014 Toyota Corolla finance and Jon helped me finalize the process and drive away same day in my used 2014 Toyota Corolla More

Will not provide fair trade value I have inquired a couple of times with vehicles of interest and have been contacted. They want to give you the least amount of money for your trade an I have inquired a couple of times with vehicles of interest and have been contacted. They want to give you the least amount of money for your trade and will not match other dealers offers. They do not even offer KBB or NADA value. I will not give my car away and carry double negative equity on a new car. More