Toyota of North Charlotte

First time purchasing a Toyota We purchased a 2017 Toyota Tacoma 9/10/16. I was a little skeptical at first with so many people doing different jobs. We started out with Marcus, who We purchased a 2017 Toyota Tacoma 9/10/16. I was a little skeptical at first with so many people doing different jobs. We started out with Marcus, who took us on a test drive and explained the difference in the Tacoma packages then once we decided on the one we wanted he turned us over to Nicolette Glaspey which is when the negotiating began. She was determined to make us happy and get us the deal we wanted, once we agreed on that we went to the finance department with David Watts who made the final process very quick and in order. We were very pleased with our experience at Toyota of North Charlotte. More

Excellent service as always I went to this dealership to lease my very first car - a 2016 Corolla - this past week. My mother & sister cosigned on a Rav4 earlier this summer, so I went to this dealership to lease my very first car - a 2016 Corolla - this past week. My mother & sister cosigned on a Rav4 earlier this summer, so I was already familiar with the process. Like other reviewers said, the employees work as a team and do a very good job of making sure that you get what you want and that you understand everything. They are extremely friendly, helpful and thoughtful. During this visit I knew I wanted to work with Matt Arenas (and would have left if he wasn't there), because he worked with my family members and is now like a family member to us...always there with a smile and a hug. Since he got promoted recently, I had my test drive with Tierra, who was very helpful and kind. As I said, this is my first car and I was very nervous about the test drive, but we talked and had a good laugh about it and before I knew it, it was over. I really appreciated that she wasn't pushy about what car I was interested in, but explained the differences between the 2016 and 2017 models and listened to what I wanted (the same way Matt was when I met him back in June). After going over the numbers with Matt (who took the time to explain the benefits of leasing and worked out an affordable deal), I met Janelle Harris. She was extremely thorough and patient with me & my insurance agent (I had to sign up for the first time and had questions for him and he was a little slow with the paperwork). Once everything was settled, she was very kind to walk me out to the car and help me set up my bluetooth and made sure I didn't have any other questions before I left. Everyone at this dealership is so easy to talk to and you feel like you're hanging out with friends and family instead of doing business, but at the same time they have an air of professionalism about them. I always thought that getting a car would be stressful and I'd have to watch out for any tricks or schemes, but they are very transparent about everything. I will definitely recommend them to anyone I know that's looking for a new car. More

Toyota very impressive I did not meet Edwin turned my 4runner over to Scott but I was very satisfied with the work that was done and completed in a timely matter. I did not meet Edwin turned my 4runner over to Scott but I was very satisfied with the work that was done and completed in a timely matter. More

They really want your business When I first arrived, Gary told me it was a team approach. My guard was up. I envisioned a swarm of sales people pressuring me. Not the case. Gary When I first arrived, Gary told me it was a team approach. My guard was up. I envisioned a swarm of sales people pressuring me. Not the case. Gary showed us all the features of the Tacoma and explained everything. Took us for a test drive. Then turned us over to Jamie who explained all of the options for financing and was actually our liaison for negotiating. Once we agreed, David did all of the paper work and it was seamless. Each of them were experts in their areas and as a result, I fully understood all of the upgrades Toyota has made for 2017, I understood all of my finance options and the paperwork was seamless. It truly was a great team effort More

Replacement of key remote Brett Rise was very helpful to me when I came in to Toyota of North Charlotte to replace my car remote key. He explained what needed to be done and ho Brett Rise was very helpful to me when I came in to Toyota of North Charlotte to replace my car remote key. He explained what needed to be done and how long it would take. More

Thanks, Eric Olsen I've had my 2006 Avalon serviced at Toyota of North Charlotte for the last 10 years. My service rep there, Eric Olsen, always provides me with friendl I've had my 2006 Avalon serviced at Toyota of North Charlotte for the last 10 years. My service rep there, Eric Olsen, always provides me with friendly, professional, and expert service. I recommend him highly. Thank you, Eric! More

Standard Service and Annual Inspection I have been using the Service Department here at Toyota of North Charlotte since 2007. The Service Managers at this location are always friendly, help I have been using the Service Department here at Toyota of North Charlotte since 2007. The Service Managers at this location are always friendly, helpful and honest. Lou Simmet has been helping me this past year and I appreciate his help and attention. I will continue to utilize the service department here for the years to come. More

My first SUV ever Janelle Harris was very helpful. Took the time to explain everything step by step awesome Nicolette Glaspey did a great job in to talking me into the Janelle Harris was very helpful. Took the time to explain everything step by step awesome Nicolette Glaspey did a great job in to talking me into the SR5 4 Runner. Enjoying the ride so far More

janelle knows her business!!! Janelle Harris helped us with all the paper works.she was very thoughrough and clear in explaing things. We were very pleased with her. Thanks, Janell Janelle Harris helped us with all the paper works.she was very thoughrough and clear in explaing things. We were very pleased with her. Thanks, Janelle More

Excellent They are nice and patience. they have good prices and extensive inventory. We definitely recommend this dealer. They gave us different option how to They are nice and patience. they have good prices and extensive inventory. We definitely recommend this dealer. They gave us different option how to buy a car. The only think I can say is thank you. More