Toyota of North Charlotte

Service call and new car purchase User friendly from onset, very efficient, very courteous, knowledgeable, listened to me, no sales pitches, showed me what I described to them. he item User friendly from onset, very efficient, very courteous, knowledgeable, listened to me, no sales pitches, showed me what I described to them. he itemized bill was very well presented. Great service. elhoover More

Cameron Curry I don’t see any place to comment on the employee who showed us the cars but Cameron Curry did an excellent job. He was very knowledgeable and really I don’t see any place to comment on the employee who showed us the cars but Cameron Curry did an excellent job. He was very knowledgeable and really listened to what I wanted. He made every effort to find the car with the features that were most important to me. He definitely added to a great buying experience along with Christian Suarez and Jasmine Beard. More

Excellent service!! Excellent customer service!!! Excellent customer service!!! The best salesman in my car buying experience thus far by far!! Great team! Hope the same Excellent customer service!!! Excellent customer service!!! The best salesman in my car buying experience thus far by far!! Great team! Hope the same staff will be here on my next car purchase!! More

Service I brought my car in on a Monday morning, and it was ready by 2pm that same day! Edwin was excellent in updating me and emailing me through out the ent I brought my car in on a Monday morning, and it was ready by 2pm that same day! Edwin was excellent in updating me and emailing me through out the entire experience and it brought a lot of piece of mind. Also the pricing was great, was quoted for more, but when I went to pick up my car the service actually costs less, which was a pleasant surprise!! More

Strung along for a week with nothing to show for it Things started out great. We worked with a great product specialist and salesperson and identified a vehicle we wanted to buy on 2-10-18. However, b Things started out great. We worked with a great product specialist and salesperson and identified a vehicle we wanted to buy on 2-10-18. However, because the dealership would not raise their trade-in offer from $6,500 to $7,000, we could not work out the logistics to pick up the vehicle until the following Thursday (2-15-18). My wife stayed in touch with the dealership throughout the week to make sure there were no further issues. On Thursday, my plane was delayed, and she called to make sure it would be OK if I came in later than we had scheduled. The product specialist told her that there was no need to rush when I landed and suggested that we come in Friday morning at 9. On the way to the dealership Friday morning, the dealership called to make sure things we were still coming. They told us that was great, and they’d see us when we got there. Everything seemed fine when we arrived and greeted the product specialist and salesperson. The salesperson sent us to the lot with the product specialist to make sure the vehicle was as expected. The vehicle was not in its original location, so we went to a few other parts of the lot looking for it. Finally, the product specialist took us back into the building and asked the salesperson to help locate the vehicle. He came over a few minutes later and told us that our vehicle had been “delivered the night before at 10pm”, despite the fact we had verified everything was OK both the night before and on our way in that morning. We were obviously unhappy with the way things went down, so we left the dealership immediately upon hearing that our chosen vehicle was not actually there, as we had been led to believe. We cooled down for a few minutes and then called to speak to the general manager, but were told he was in meeting, so we spoke to his executive assistant. She listened and expressed empathy for our situation and assured us that either the GM or she would be back to us as soon as he was out of the meeting and had a chance to review the situation. It is now Sunday 2-18-18, and we have heard nothing back (except for a telemarketer with no knowledge of the situation calling to ask us if we were still in the market for a Highlander!). The most frustrating part of this experience was that were multiple opportunities for the dealership to let us know our vehicle had been sold and help us identify another option. Even after they failed to communicate the sale of the original vehicle in a timely manner, they could have tried to find a comparable car and offer us a good price. They failed to do any of that and consequently wasted our time and created a major inconvenience. Since we had already committed to selling our old vehicle later that Friday morning, we now have only one car and are scrambling to find a replacement for our old Highlander. More

My buying experience with Toyota of North Charlotte. Wesley Ashe and everyone was very professional, yet friendly and very knowledgeable of the product. Everyone I encountered was very helpful. They ma Wesley Ashe and everyone was very professional, yet friendly and very knowledgeable of the product. Everyone I encountered was very helpful. They made my buying experience very pleasant. More

Great buying experience at Toyota of North Charlotte. Everyone I encountered was very friendly and helpful, car shopping can be a unpleasant experience, but the staff at Toyota of North Charlotte made i Everyone I encountered was very friendly and helpful, car shopping can be a unpleasant experience, but the staff at Toyota of North Charlotte made it easy and enjoyable. All the staff was great and I would recommend Toyota of North Charlotte to anyone in the market to purchase a vehicle. More

My experience with Toyota of North Charlotte, was great. It began when I walked in the salespeople were very friendly and eager to assist. My salesperson, Lindsey was very personable and knowledgeable and m It began when I walked in the salespeople were very friendly and eager to assist. My salesperson, Lindsey was very personable and knowledgeable and made sure I found exactly what I wanted. She attended to my needs until my car purchase. The whole staff was super nice and helpful. What a good car shopping experience! More

Toyota Tundra Michael Brown was very helpful, professional and not pushy at all. Was very easy to negotiate and talk with, more than your typicall salesman. Another Michael Brown was very helpful, professional and not pushy at all. Was very easy to negotiate and talk with, more than your typicall salesman. Another young guy named Jonathan, was the same as well. Jonathan never made me feel like I was a burden and was able to answer just about any question I had. Overall very pleased. The only offsetting part of the day was the initial trade in value, I almost walked out but Michael was able to work with me. More

I love my new Toyota Highlander! It has everything that I wanted! I love all of Toyota’s features. Vladimir was very friendly and helpful. I enjoyed working with him to get a good de It has everything that I wanted! I love all of Toyota’s features. Vladimir was very friendly and helpful. I enjoyed working with him to get a good deal on my Highlander. More