Toyota of North Charlotte

Despite their TV ads and website making it seem this dealership will be easy to work with, their internet sales team was unwilling to provide me with a simple price quote on the vehicle I was interested dealership will be easy to work with, their internet sales team was unwilling to provide me with a simple price quote on the vehicle I was interested in unless I first visited in person to meet with a sales advisor. What's the point of having an internet sales team if this is your sales approach? Very misleading TV ads, and overall a frustrating experience that gave me no reason to trust their business integrity if I can't even get a written quote. I expected better service than this from a Toyota dealership's new vehicle sales team! I ended up requesting pricing from three different sales advisors with no results before I finally moved on and made a purchase from a different dealership that provided much better service and transparent communication. More

I was not pleased at all about this dealership. "Larry" was my sales person who lied and gave me an offer of $1500 on my 2009 Camry. Carmax had offered me $3500 and I should have traded there. I "Larry" was my sales person who lied and gave me an offer of $1500 on my 2009 Camry. Carmax had offered me $3500 and I should have traded there. It was also told to me that a "dummy" vin number would be issued until my ordered car would come in and then the vin number would be correct. I have talked to several friends who are car salesmen and they have laughed at this... Have been looking to get rid of the piece of crap that was sold to me... AND all sales people have thought your dealings were flim- flamming me. Also Hoo dooed me on financing... Would NEVER recommend this dealership to ANYONE. I am trading this xxx that was sold to me... Don't even deserve a 1 star... More

Avoid this dealership at all cost. They mark up their cars and do not honor their ads. I tried to obtain the $99 per month corolla but they told me since rht e-marketing was in their f They mark up their cars and do not honor their ads. I tried to obtain the $99 per month corolla but they told me since rht e-marketing was in their favor they couldn't honor that price. I pay $299 per month for a base corolla. I was also promised tints and upgrades floormats. Didn't get any of those promises. Don't bothering going to this place and you're welcome. More

Toyota of North Charlotte has a Market Value Adjustment on a new 2023 Sequoia of $20,000. Avoid this place at all cost! The greed of the dealership is unreal! I asked management how Toyota felt about th on a new 2023 Sequoia of $20,000. Avoid this place at all cost! The greed of the dealership is unreal! I asked management how Toyota felt about them doing that and was told Toyota didn’t really care. More

Christian can be a little pushy to start off with (what salesman isn't), but I had an excellent experience working with him. I pre-ordered a Corolla in Dec 2022, and wanted to change my financing options a salesman isn't), but I had an excellent experience working with him. I pre-ordered a Corolla in Dec 2022, and wanted to change my financing options a month later (still before the car came in), and he immediately helped me swap my options. He will listen to you, and do everything in his power to meet your asks. Just be direct. Will buy my next car from him as well. More

Sale staffs are great to deal with but I could not see myself paying a 10% Market Adjustment above MSRP. The car I wanted to purchase has a MSRP of $40k + $4k (market adjustment) = $44k Sale Price. This i myself paying a 10% Market Adjustment above MSRP. The car I wanted to purchase has a MSRP of $40k + $4k (market adjustment) = $44k Sale Price. This is a purely a mark up with nothing, zero, nada dealer added option. They didnt even offer frivilous stuff stain protection, paint and dent protection, oh and the most frivilous of all, “Nitrogen” filled tires. Typical market adjustment are about 3 % in the past but rarely any dealers are doing that anymore. One sale guy even mentioned that a recent customer bought a Tacoma with a $15k Market Adjustment becuase whe was waiting a few months and didnt want to wait any longer. Well she will never get a penny of that $15k back when she decides to sell or trade that truck in. More

If you value your time, money, and honesty, stay as far as you can away from this stealership. A true classic car stealership that want to make a quick buck off of you! I was in the market for a 2022 Tacom as you can away from this stealership. A true classic car stealership that want to make a quick buck off of you! I was in the market for a 2022 Tacoma TRD Pro in Manual transmission, and found this listing online for MSRP. I verified it on their website, Car Gurus, and others. I called in a few times to make sure that it was still good, and they assured me that they were willing to make a deal at MSRP or better. The day before I decided to make a two-hour drive away from home they reassured that it was still good. I woke up my family at 5AM to be there first thing when they opened, made the two hour trip to find out that a “Brand New” vehicle is no longer “New”, because it already had 386 miles and the person I test drove with even told me to floor it! I know that Toyota recommends a 621 mile break in period where you have to stay below 3500rpm and vary engine speed not send it to redline on every test drive! This was a manual so it was sitting on their lot for 59 days when I came in. Then we went to sit down for numbers. They had us fill out a credit application way before the numbers were even discussed, put on this big dog and pony show on options we can use like finance, lease, or cash for absolutely no reason. Anyone with any knowledge of using the internet already knows these options. They then came out with a very suspicious paper that only had the vehicle price and the trade-in value. The price was now revealed to be $10,000 above MSRP “market adjusted value” with no reasoning, no justification, nothing. The trade in offer was atrocious, and I had a very decent trade in, not a beat down throwaway vehicle. I already had another deal at a different dealership, but I wanted to give this one a chance because they might give me a better offer… All in all, waste of time, effort and gas money to try and deal with clowns dressed as businessmen/women. Take your money elsewhere and don’t look back! I would give this stealership a -5/5 stars if I could. More

We were a guaranteed sale. Came from out of town to purchase a 23 camry. There was one left on the lot. The young lady whose showed us the car was very sweet. The actual sales Came from out of town to purchase a 23 camry. There was one left on the lot. The young lady whose showed us the car was very sweet. The actual sales person was not honest with us nor was he concerned with the best deal for us. The camry was marked up 4k. Even with a hefty down-payment and an A+ credit score, this car was still going to cost us thousands more than advertised. We knew to look out for this but a lot of people do not. The marked up msrp isn't why I'm writing this review though. Toyota ran an ad for 2.9% on a 2023 Camry. We weren't given that despite the credit score that qualified us for it. We walked out but I'm pretty sure one of the two people who test drove the car while we sat and did paperwork to potentially buy it, fell for this scam. Went somewhere else and bought a luxury vehicle for the same price. More

Hands down, the worst experience I have ever had trying to buy a vehicle. Long story short, their sales staff doesn’t listen. They lie to you. Oh, and they won’t email you information because they can o to buy a vehicle. Long story short, their sales staff doesn’t listen. They lie to you. Oh, and they won’t email you information because they can only tell you over the phone that they are charging a $6k markup on vehicles. Add to this the unprofessional responses via text and email. Anyone doubts this, I am HAPPY to share. This is a sleazy 1980’s style dealership. Stay away. More

We tried to buy a truck with a cashier check. They refused to sell it to us with us filling out a credit application and credit check. We were bring the full price. They said without a credit app They refused to sell it to us with us filling out a credit application and credit check. We were bring the full price. They said without a credit application they wouldn’t sell it to us! Very strange. Why do they want to run your credit so bad. What scam is going on? More