Toyota of North Charlotte

I called on July 3rd and dealership confirmed car was in stock. I applied for the loan online and sales manager was informed. I check the next morning and the car was in stock. I traveled for 2.5 hours and stock. I applied for the loan online and sales manager was informed. I check the next morning and the car was in stock. I traveled for 2.5 hours and when I arrived they said the car had been sold. It had been on the lot for over 30 days and I am not sure I believe them when they told me it sold 3 hours before I arrived. They did not call to tell me it was sold and replied that it was a miscommunication. I don't believe that. They tried to sell me another car on the lot I did not want. I do not believe they were being honest with me, and so I would not recommend doing business with this dealership. More

Worst place ever. I will never buy another car here or get mine serviced. Mike Adams in the collison center is awful. Hes a snake who took my doors off my vehicle the I will never buy another car here or get mine serviced. Mike Adams in the collison center is awful. Hes a snake who took my doors off my vehicle then charged me $881.38 when insurance wouldn't pay. I never said to do that. I've done alot of business here but not anymore. Taking advance of customers...shame on Toyota!! Read the reviews they are shady scammers who take advantaged of us customers!! More

Experience was rather quick and painless. All details of the price breakdown were not provided at time of sale and had to be confirmed when signing paperwork, Mainly around adding extended w All details of the price breakdown were not provided at time of sale and had to be confirmed when signing paperwork, Mainly around adding extended warranty. After getting the vehicle home found the detail job to be sub par with visible dirt in the crevices, in the cup holders and compartments, smudges on the surfaces, wiper blade guards left on, even a crushed beer can found in the jack compartment when confirming the jack was in the truck. Most of the previous users profiles still loaded on the system that will have to be wiped. Good deal on the vehicle but details need work. Editing this now to a 1 star. After receiving notification from the DMV about lapse in liability for my trade in I found that Title transfer had not been submitted and had to submit myself. Received several excuses around this. Also tried to schedule service as it appears the vehicle was not serviced before sale only to find out that Toyota of North Charlotte does not service all brands even if sold and warrantied by them. Very frustrating to say they least. More

Worst place ever. I will never buy another car here or get mine serviced. Mike Adams in the collison center is awful. Hes a snake who H took my doors off my vehicle t I will never buy another car here or get mine serviced. Mike Adams in the collison center is awful. Hes a snake who H took my doors off my vehicle then charged me $881.38 when insurance wouldn't pay. I never said to do that. I've done alot of bussiness here but not anymore. Taking advance of customers...shame on Toyota!! More

BUYER BE WARE of the SALES MANAGER. Snakes with absolutely NO care for their customers unless you play ball Snakes with absolutely NO care for their customers unless you play ball More

We were looking for a good used car. Salesman George Bolden is a great guy to work with. He gives 100% to get his customers a good deal on a good car. Salesman George Bolden is a great guy to work with. He gives 100% to get his customers a good deal on a good car. More

We just bought our 3rd car with Mike Brown . He is the best . Would only used him. He is the best . Would only used him. More

I drive to this dealership because of the service provider Lou. He is a total professional and dedicated to customer satisfaction. Promote immediately. provider Lou. He is a total professional and dedicated to customer satisfaction. Promote immediately. More

George & Grady did a great job. Had a misunderstanding regarding the market adjustment up rather than down off retail. Had a misunderstanding regarding the market adjustment up rather than down off retail. More

This dealership sold me a LEMON. Bought a brand new 2023 rav4 XLE on 6/23. Called 6/26 as I already needed gas noticed a gas leak and was told I overfilled the tank. Few days later m Bought a brand new 2023 rav4 XLE on 6/23. Called 6/26 as I already needed gas noticed a gas leak and was told I overfilled the tank. Few days later my check gas cap light came on and check engine. Read code and it stated gas cap and EVAP leak. Took to dealer on 7/8 and was told by Lao nothing was wrong with my car. 7/18 the light came back on. Greg and Eli found there was a corrugated pipe cracked and needed to replace the whole gas tank. On 7/27 I was driving on 77 going 70mph and all the dash lights turned on and the car shut off. I sat on the side of the road for 1 hour 30 before a tow came because Toyota roadside failed to communicate. I had to call this dealer to find out about what was wrong on 8/4. Justina told me the issue was a bad fuel sending unit. Again, another fuel issue. They fixed the problem but didn’t even test drive it. I had to ask for it to be driven for the computers to reset as I am fearful of the car… MY BRAND NEW CAR. It was driven. Toyota corporate has been the absolute worst. I was lied to about a rental and yelled at. They do not care about their customers and play ping pong on whose responsibility it is. I will never buy another brand new car here as they charge a $3000 market adjustment for THEIR LOW STOCK problem. Throwing cheaply, poorly made cars together and the customer is left holding the bag. I provided you a running, in good shape vehicle, why would you charge me that? Don’t get me started on the fact YOU have to buy the floor mats More