Toyota of North Charlotte

I had been internet shopping for quite a few days, and I had narrowed my search down to 3 dealerships. I had originally planned to stop at 2 other dealerships first, however, once I had spoken with Liz Lun had narrowed my search down to 3 dealerships. I had originally planned to stop at 2 other dealerships first, however, once I had spoken with Liz Lunn at Toyota of North Charlotte, she assured me that she could get me in the price range that I needed to be in, for the car I had chosen. I was a bit hesitant as I had in the past been told the same thing, at other dealerships, and once I was at the dealership, they increased the price we had discussed. I was pleasantly surprised as I drove to Toyota of North Charlotte, Cliff McKee met me outside the dealership, and when I told him I had already spoken with Liz, he walked me in to meet Liz, I told him what I wanted and we proceeded to test drive the car I had chosen on the net. Cliff was excellent - No high pressure, no pressure at all! He was very kind and informed me about the special features, the car had. Once I decided to purchase my car, he introduced me to Michael Brown, in Finance. Michael and I worked the numbers, and we were able to come to an agreement, which was very refreshing, as I did not have to go through a bunch of “haggling”! Michael was great! I was then introduced to Erin Ritzer, Finance Administrator. Erin was my final stop before driving off in my "new to me" car! She proceeded to go through the paperwork, and explained what each one was, in very easy to understand language. Sometimes the legal verbiage gets a bit confusing, so I am glad Erin knew her stuff! Once the paperwork was completed, she walked me out to my "new to me car", I think she was as happy for me as I was! As I pulled away leaving my 20 year old car, which was parked right beside my new one, I was like “Ewe, who’s car is that”! Not that I was too proud, to have driven that old car, I was just so EXCITED to be in a 2008 “New to me” Car! I have to say, this dealership is TOP NOTCH! I would highly recommend them to anyone, that wants a great, honest, dealership! More

This was the best car buying experience I have had in 20 years! Everyone I worked with was professional and did not pressure me. Michael Brown in sales was informative and made me feel at home inside the de years! Everyone I worked with was professional and did not pressure me. Michael Brown in sales was informative and made me feel at home inside the dealership. The test drive went very well and again no pressure. They had the best price in the Charlotte area and extended the Powertrain Warranty for up to 10 years / 100k miles for FREE! Also included free maintenance for two years! They have extremely competitive financing and an awesome service department and unbelievable hours (service to 9:00pm / sales to 10:00pm). I originally decided to go to this dealership because of a review placed on June 7, 2011 by another person who wrote that this was the best car buying experience that they had ever had in their life. Based on my experience, I would strongly recommend this dealer to everyone. As a side note, especially Hyundai owners who are having service issues. They are nice cars. Very, Very Poor Service and you have to fight for their warranty! Thank you Toyota for your legendary cars and people. Dave, 2011 Camry SE More

I purchased a 2007 Tundra from this dealership with an I purchased a 2007 Tundra from this dealership with an internet quote that included $6000.00 cash back from Toyota of North America and $2000. from T I purchased a 2007 Tundra from this dealership with an internet quote that included $6000.00 cash back from Toyota of North America and $2000. from Toyota of lake Norman. I expressed that I wanted $3000. in cash back to me and the balance to apply to my down payment. 2 years later I went to trade in on another Toyota and found myself $10,000. "upside down" on my car. When we scrutinized the deal I found that they added the $3000.00 to the price of the truck and did not apply any of the advertised cash back to the deal. I have e-mailed the dealership and not gotten a response. I got "fleeced" More

To whom it may concern, Amy and I was pleased with To whom it may concern, Amy and I was pleased with our visit at your dealership this past Saturday! We came from Hickory's Toyota and the salesma To whom it may concern, Amy and I was pleased with our visit at your dealership this past Saturday! We came from Hickory's Toyota and the salesman there act like he didn't want my business so we decided to try Huntersville's Toyota. We were greeted by Rhonda who led us to Mark since I spoke briefly with him online. We felt VERY welcome! Rhonda showed us some cars and we were able to test drive couple of cars. We wanted a used camry but knew it wouldn't be possible. We ended up with a brand new Yaris. We were surprised how roomy it was in the car. All we want is a very good MPG out of a car! Winfred handled our finance case. He was wonderful! We appreciate Winfred's honesty and he was VERY helpful! Amy and I will come back in the future and purchase another vehicle when our other car needs to be replaced. We also will recommend anyone to go to your dealership! Thank you!!! Angie Foster More

I have used the service department @ Toyota of North Charlotte (Lake Norman) for over 5 years now and have had nothing but good in my dealings with the Service department and the Service Writers. Ever s Charlotte (Lake Norman) for over 5 years now and have had nothing but good in my dealings with the Service department and the Service Writers. Ever since I have owned a Toyota, I have had the same service writer (Todd Hansbrough). I have called this guy from the side of the road for advice on noises or possible problems with my vehicle and he answered every question and concern. He even gives me the cost of my scheduled maintenance over the phone or text message. (Yes, he even provided me with his personal Cell Number for any concerns after hours!!!). ALL of my services on my Toyota's have been done here and I will always continue as long as Mr. Hansbrough is employed there. I will also add however, that if Mr. Hansbrough is not available, I have nothing but praise for the other Service Writers (Brandi, Will, Brian, and even the Service Manager Paul). Though they compete among each other, they still work as one when it comes to customer satisfaction. More

I have been dealing with the Toyota dealership of North Charlotte since 2004 when I purchased my Highlander. There have been a couple of mishaps due to faulty parts so I have gotten to know Will Gaddy and Charlotte since 2004 when I purchased my Highlander. There have been a couple of mishaps due to faulty parts so I have gotten to know Will Gaddy and Brandy(do not know last name) very well. I can't say enough about how good they are. Will's concern about my safety and well being are unmatched. The service department is prompt, very efficient and they do not "surprise" you with an unexpected charge. They are upfront with all charges and keep you informed of any up coming service. In the case of my parts problems (oil filter and timing belt), Will wentfar beyond anything I could have imagined. He made sure my car was fixed quickly, gave me a loaner car so I would still have transportaton and had my car washed and cleaned before I picked it up. I trust him completely when it comes to my car - in fact, he would tell me the ocean was purple and I'd believe him. My rating for the service department is an A+ and I have recommended them to my friends. And as far as the trouble Toyota is having, it doesn't affect my opinion - I will always drive a Toyota. More

I have had my Lexus serviced at Toyota of North Charlotte for over 5 years. All of the service reps are very helpful and friendly. You treat people as you wish to be treated.I have always had a positive expe for over 5 years. All of the service reps are very helpful and friendly. You treat people as you wish to be treated.I have always had a positive experience with their service dept. This past year we sold my wifes Chevy Tahoe and bought another Lexus which the folks at Toyota of North Charlotte service for us. As long as they keep treating us right, we will keep coming back! More

Service department has never been able to fix our car. The steering has been shaky since new, while under warranty they balanced tires aligned the front end repeatedly. When the warranty ended we are stu The steering has been shaky since new, while under warranty they balanced tires aligned the front end repeatedly. When the warranty ended we are stuck paying for these services to make the car driveable. Now with all the acceleration recalls most customers are saying how issues were just ignored at the dealer and the company, we do believe that is so since we experienced it first hand. Last time we visted the dealer they left a shop rag in out HVAC system to be chewed up by the blower. We emailed the service manager and vowed to never go back to this dealer when we never heard back from them. More

Good Morning; My name is Kenny Thompson and back in Good Morning; My name is Kenny Thompson and back in November I purchased a used 2009 Mitsubishi Galant from Toyota Of North Charlotte. The night I Good Morning; My name is Kenny Thompson and back in November I purchased a used 2009 Mitsubishi Galant from Toyota Of North Charlotte. The night I got the car Craig Johnson and Jackie Crane bent over backwards to get the payments I needed to fit my budget. They were actually concerned about my financial situation. The car had low miles and seemed to be in great shape. Over the last couple of months I noticed water in the rear passenger floor board on a few occasions, but chalked it up to normal use and washing. Last Friday, January 22,2010 I found water again in the rear floor board and became angry and sent a frustrated e-mail in haste to the Sales Department. I would like to sincerely apologize for jumping the gun and not allowing your staff to resolve the problem. Once you hit send. You can't get it back. I sent the e-mail around 12:00 noon and by the time I got home at 5:00, Jackie Crane and Cheryl Brown had both left messages. I noticed that both messages were left about 10 min after I had sent the e-mail willing to do anything to resolve the problem. Jackie even gave me his personal cell number to call. Never having a nice car with a sunroof before, Jackie explained that the roofs have drains built in and had probably became stopped up or disconnected allowing the water to leak in the floor board. Jackie told me to bring the car to him and the service department. They would be more than happy to fix the problem. He would even give me a loaner car if necessary. What more could a customer want to hear? On Tuesday of this week I had the day off and decided to call and see if I could bring the car. I called Jackie's phone and he answered early in the morning on his day off. He said to take the car in and they would take care of everything. I told him I would wait until he was back at work. How nice to answer on his only day off. I called Jackie on Wednesday afternoon January 27,2010 and he told me to bring the car in. I arrived at the service department and was met at the car by Will Gaddy. I explained the situation to him and within and hour,no questions asked, my car was in service being attended to and on my way home with a nice loaner car at no expense to me. Wow! Due to the recent developments at Toyota, the dealerships are getting a bad rap at no fault of their own. At Toyota of North Charlotte, no matter the difficulties they are having, they treat each customer as if they were the only one that the dealership has. I will always be loyal to Toyota of North Charlotte and purchase my next vehicle from them. If they give you this type of service on another manufacturer's vehicle, I can only imagine how their service is on one of their own vehicles. Sincerely, Kenny Thompson More

We went to Toyota of Lake Norman to order the 2010 Prius with the solar panels in the sunroof. We told the salesman what we wanted and informed him we would be paying cash. The salesman explained that they with the solar panels in the sunroof. We told the salesman what we wanted and informed him we would be paying cash. The salesman explained that they had none in stock but we could order what we wanted for a $500 down payment. We spent 15 minutes looking over the specs and giving him our order. Then a manager came out to talk to us. He said if we put down a $500 deposit, we were obligated to buy the car when it came in. We told him that was not a problem (DUH). He went back into the office and talked to someone else and then came back out and explained that his manager said we couldn't place an order, we just had to put $500 down and agree to take the next Prius that came in. No choice in color, options, etc. We told him that wasn't acceptable and left. That night, we emailed several Toyota dealers on the east coast. By early morning, we had positive responses from Scott Clark Toyota in Matthews, NC and another dealer in the state of Maryland. We talked with Wes Landreth at Scott Clark and were very impressed with him and decided to work with Scott Clark. By mid morning, a customer care representative from Lake Norman Toyota called to ask about our experience. My husband told her. She started arguing with him, telling him that we just needed to accept the next Prius which came in, regardless of color or options. He told her that was not acceptable and we were going to be ordering from a dealer who was willing to work with us. She said to him, "Good luck with that" and then hung up on him. Sharing that experience with some Facebook friends over the next couple of days, I heard several similar stories. Apparently even in this economic climate, the folks at Lake Norman Toyota don't realize that in order to sell cars, you need to treat customers with courtesy and respect. Not to mention giving them what they want. If I'm spending $35,000 a new Prius, I want what I want - not whatever they want to give me. Too bad for Lake Norman Toyota. Not only did we buy a 2010 Prius (in the color we want, loaded with the options we chose) from Scott Clark Toyota, the service at Scott Clark was so terrific that we went back the next day and bought a 2008 Solara convertible. More