Toyota of North Charlotte

I found a 2005 Highlander on their website & inquired about it through email. I sent a lengthy list of questions since I live 3 hours away. When I did not receive answers to all my questions I called and about it through email. I sent a lengthy list of questions since I live 3 hours away. When I did not receive answers to all my questions I called and spoke with Jackie Crane. Jackie answered all my questions so I drove down to test drive the Highlander. I was ready to buy that day. Before test driving we looked under the hood & heard a humming sound. When we pointed out the sound to the sales person, Jason, he said we should just test drive first. We asked if the mechanic could look at it and if not, we would not be test driving the vehicle. Jackie Crane came outside and listened to the engine & said he didn't hear any problems. We said that we did and asked again if a mechanic could look at it. Jackie drove the car to the back while we followed on foot to ensure that the mechanic did in fact look at it. The mechanic listened to the car for 5 seconds before stating that a belt needed to be replaced or tightened. Jackie stated to the mechanic "it does not need to be replaced, just tighten it." We proceeded to stand there even after Jackie asked us to go inside and wait. Jackie was very rude to us and blamed us for not trusting him since we watched the car being worked on. I'm not going to trust a tight wand that won't spend $50-$100 to earn my business. After test driving we were ready to buy until we noticed a hole in the windshield. We pointed it out to the dealership and asked if they could replace it or take money off the price and they said no. They expected us to buy a car at full asking price with a whole in the windshield, ridiculous! We walked away and we're happy we did not buy from them. The employees are rude, greedy, and liars. This was the worse dealership I've ever been to. I would not recommend this dealership to my worse enemy! More

I called Sean (Internet Sales Manager) and asked him about Toyota Highander 2010 with Internet Price of $23977. I gave him my budget with trade-in option. He called me back and told me that the Highland about Toyota Highander 2010 with Internet Price of $23977. I gave him my budget with trade-in option. He called me back and told me that the Highlander I am interested is still available and we are almost very close on the deal and we really wanted to take a look at my trade-in vehicle. I drove more than an hour to the dealership and all the crap started there as the vehicle I saw on the internet was not there. Lamont (Sales Manager) told me that 2010 Highlander with Internet Price tag $23977 was sold yesterday. I was upset with the dealership. Later on they showed me another 2010 Highlander with price tag of $24900. They did many stupid thing in the end, when I don't want to change my budget. My budget was 340 for 75 months. Lamont told me many time that we are very close on the deal. How close? No answer....very close. Later he told me that we are nickle and dime away on the deal, if I put $1000/- down. I told him no. Later on a joker from finance department came and told me that we have came to the payment close enough. How much.......$475 for 75 month, which comes to $35625. I asked that joker how come a $25000 worth $35625, he start telling all the bullshit accounting stories with we have this option and this and big stupid stories. I told them you people are cheater and liar. You wasted my time. They run to the Parking lot and brought 2008 Highlander with 44000 miles on it and told me that I can drive in this car back home if I wanted. Long story short, TOYOTA OF NORTH CHARLOTTE is big CHEATER and LIAR. More

Discussed a price, with trade in, with Brian and Jason. I got to the dealership and the price was 7k more. The "product Specialist" I dealt with had no idea what I had discussed earlier with Brian and Jason. got to the dealership and the price was 7k more. The "product Specialist" I dealt with had no idea what I had discussed earlier with Brian and Jason. It was like I walked in cold off the street. They offered me 2k less than other dealerships on my trade and would not budge on the price of their used car. One person told me they couldn't get enough of these vehicles and they sell very quickly and the other said this one was about to go to auction and they had marked it down as far as they could. Which ones were lying? My bet would be all of them!!I will not do business with people like that and I recommend you don't either. More

I was shopping for Toyota Corolla Sport model. Mariata Toyota (in Atlanta, GA) gave me a quote for $14809 out the door. I asked this dealer if he would price match. Mike asked us to stop by and give him a Toyota (in Atlanta, GA) gave me a quote for $14809 out the door. I asked this dealer if he would price match. Mike asked us to stop by and give him a chance. So we did. After two hours at the dealership, they refused to match the price. They quoted around $15,500 + tax + doc + title. That equates to $16,700. That is $1,900 more. On 8/21/10, I bought my Corolla S model from Mariatta Toyota for $14809 on road. If any of you need a good price, you may save thousands of dolloars, if you check out Marriatta Toyota. One more point. During my test drive, lights for ABS, Break and VSC came on all of a sudden on the highway. The sales rep who was on the car had no clue. This dealer gives ads on TV much like KIA does. Their ad is $11988 for Corolla. Don't believe thier TV ads. More

I recently made an appointment with the service department for a four wheel alignment because of an unusual wear pattern on my tires. I also had a slow leak in the passenger front tire (about 2 pou department for a four wheel alignment because of an unusual wear pattern on my tires. I also had a slow leak in the passenger front tire (about 2 pounds a week). It takes me an hour and fifteen minutes to drive to the dealership. I drive the distance because there service department has treated me well until this problem and I bought a truck there as well. Upon arrival I was greeted by Shawn (service writter) and told him my two reasons for my visit. He wrote up the service order after I explained the reason for my appointment and told him about the leak in the front tire. I signed the work order assuming the alignment and tire repair was written on the order. Yes, I should have read it but I just finished telling what I needed. After about an hour another service writter comes to tell me my car is all finished. I paid my bill and returned home. Two days later I decided to put the receipt in the car with all my service records and noticed that nothing was on the receipt about fixing the tire. They did not charge me for a tire leak repair because they never did it. Shawn had not written the tire repair information on the repair order at all. It would seem that he was not capable of remembering this item just two minutes after I told him about it. Remember I live an hour and fifteen minute away. Not thrilled about driving the distance again. After writing my complaint on DealerRater.com, I was notified by the service manager. He apoligized for the mistake and offered to pay for the tire repair at a location of my choice closer to my home. I got the repair done, sent a copy of the receipt to the service manager and two days later received a check for the cost of the tire repair. It was refreshing to see a business step up and do the right thing. Anybody can make a mistake, how a company handles their mistake determines if I continue to do business with them or not. I will continue to do business with Toyota of N.Charlotte. More

Well I went to the home of “Mr. Unbelievable”, Toyota of North Charlotte. They did have those “Unbelievable deals” but not the exact opposite of what they advertised. HIGH! I spoke with two salesmen ( I fir North Charlotte. They did have those “Unbelievable deals” but not the exact opposite of what they advertised. HIGH! I spoke with two salesmen ( I fired/dismissed the first one) and Mr. Klutz the Sales Manager. When I arrived I was jumped like a beagle after a rabbit. No problem, because I was in the market for a car. I will admit that I’m never in a trusting mood with car salesmen (especially after my experience a couple days earlier at Scott Clark) and I informed the salesmen of such from the get go. He didn’t listen. His response to my first question was a lie. I sent him packing. He thought I was kidding at first, but he found out very quickly that I wasn’t lying and my tolerance for lying car salesmen was at 0%! A few minutes later Burrgis Baily greeted me. I told him up front how I felt about car salesmen and he listened. He was great. I quickly learned that Mr. Baily was an ole country boy and had worked hard most of his life on a farm, my kind of people. I would have like to have bought my new Corolla from him but their Sales Manager, Mr. Klutz, goofed that up. At this dealership, the salesmen do not give you the price, the Klutz does! I asked him for bottom dollar out the door and informed him that I had no intentions of bickering, etc. He asked me the prices that I had been quoted from other dealerships. I feel my response to that question was fair; their prices should be irrelevant to what your bottom dollar out the door would be. I could tell by his facial expressions that he didn’t like that answer. When he returned, I got that “unbelievable price” unbelievably high! The previous dealer that I just visited had his offer beat, bad!!!! I returned the price sheet to Mr. Klutz, thanked him for his time, and told him that he I can easily beat that price. He didn’t like that response either, but sometimes the truth hurts. If you buy a car from Toyota of North Charlotte, deal with Burgiss Baily. He will be honest, upfront and patient. Mr. Baily also devotes a lot of his time to helping youth through his ministry. More

I did most of my research online so that I could spend as little time as possible in a dealership. I was already financed and had decided to buy a Toyota Tacoma because of it's reviews and Toyota of Lake Nor little time as possible in a dealership. I was already financed and had decided to buy a Toyota Tacoma because of it's reviews and Toyota of Lake Norman North Charlotte had an internet price of $14,977 listed for a manual. Also with their recent problems I thought they would be really focused on getting customers in the door. When my husband and I reached the dealership, we met the internet person I'd been corresponding with who was very nice, (Lizz Lunn) she arranged a test drive with Travis which went well. When we sat down with the "sales manager" Wilford? the $14,977 internet price turned into $18,977 for the same truck. Even though I told him I had financing so this was like a cash sale for him, he offered me financing 6% points higher than what I had. He had my financing paperwork I showed him because he said he could probably beat it. He went back in the office and stayed another 30 minutes so we walked out. We'd been in the dealership for more than 1 1/2 hours at that point. I got a call later in the week asking "would we be able to put you into the truck at the internet price?". I told them I probably wouldn't buy from them but would think about it. After a few more calls and emails, I sent her a message that I didn't want to do business with them. I liked her, but the sales manager left a bad taste in my mouth. I went on vacation a week and the week after bought a new 2010 Nissan Frontier with most of the work done online and just a test drive and final paperwork done at the dealership. More

I had been internet shopping for quite a few days, and I had narrowed my search down to 3 dealerships. I had originally planned to stop at 2 other dealerships first, however, once I had spoken with Liz Lun had narrowed my search down to 3 dealerships. I had originally planned to stop at 2 other dealerships first, however, once I had spoken with Liz Lunn at Toyota of North Charlotte, she assured me that she could get me in the price range that I needed to be in, for the car I had chosen. I was a bit hesitant as I had in the past been told the same thing, at other dealerships, and once I was at the dealership, they increased the price we had discussed. I was pleasantly surprised as I drove to Toyota of North Charlotte, Cliff McKee met me outside the dealership, and when I told him I had already spoken with Liz, he walked me in to meet Liz, I told him what I wanted and we proceeded to test drive the car I had chosen on the net. Cliff was excellent - No high pressure, no pressure at all! He was very kind and informed me about the special features, the car had. Once I decided to purchase my car, he introduced me to Michael Brown, in Finance. Michael and I worked the numbers, and we were able to come to an agreement, which was very refreshing, as I did not have to go through a bunch of “haggling”! Michael was great! I was then introduced to Erin Ritzer, Finance Administrator. Erin was my final stop before driving off in my "new to me" car! She proceeded to go through the paperwork, and explained what each one was, in very easy to understand language. Sometimes the legal verbiage gets a bit confusing, so I am glad Erin knew her stuff! Once the paperwork was completed, she walked me out to my "new to me car", I think she was as happy for me as I was! As I pulled away leaving my 20 year old car, which was parked right beside my new one, I was like “Ewe, who’s car is that”! Not that I was too proud, to have driven that old car, I was just so EXCITED to be in a 2008 “New to me” Car! I have to say, this dealership is TOP NOTCH! I would highly recommend them to anyone, that wants a great, honest, dealership! More

This was the best car buying experience I have had in 20 years! Everyone I worked with was professional and did not pressure me. Michael Brown in sales was informative and made me feel at home inside the de years! Everyone I worked with was professional and did not pressure me. Michael Brown in sales was informative and made me feel at home inside the dealership. The test drive went very well and again no pressure. They had the best price in the Charlotte area and extended the Powertrain Warranty for up to 10 years / 100k miles for FREE! Also included free maintenance for two years! They have extremely competitive financing and an awesome service department and unbelievable hours (service to 9:00pm / sales to 10:00pm). I originally decided to go to this dealership because of a review placed on June 7, 2011 by another person who wrote that this was the best car buying experience that they had ever had in their life. Based on my experience, I would strongly recommend this dealer to everyone. As a side note, especially Hyundai owners who are having service issues. They are nice cars. Very, Very Poor Service and you have to fight for their warranty! Thank you Toyota for your legendary cars and people. Dave, 2011 Camry SE More

I purchased a 2007 Tundra from this dealership with an I purchased a 2007 Tundra from this dealership with an internet quote that included $6000.00 cash back from Toyota of North America and $2000. from T I purchased a 2007 Tundra from this dealership with an internet quote that included $6000.00 cash back from Toyota of North America and $2000. from Toyota of lake Norman. I expressed that I wanted $3000. in cash back to me and the balance to apply to my down payment. 2 years later I went to trade in on another Toyota and found myself $10,000. "upside down" on my car. When we scrutinized the deal I found that they added the $3000.00 to the price of the truck and did not apply any of the advertised cash back to the deal. I have e-mailed the dealership and not gotten a response. I got "fleeced" More