Toyota of North Charlotte

I recently bought a 2012 Toyota Camry 2012 from Toyota of North Charlotte on 31-Aug-2012 and to say the least I was very happy and satisfied with the experience of buying my first new car!! The product spe North Charlotte on 31-Aug-2012 and to say the least I was very happy and satisfied with the experience of buying my first new car!! The product specialist Ernie was knowledgeable and very enthusiastic, the internet sales guy Jim Sherman was very nice and welcoming, Paul Fratazzi, the sales manager was very very patient and pleasure to work with considering we were very demanding and finally Kim Veney, the finance specialist was very nice. Keep up the good work folks!! More

Daniel Greene was the service representive who took care of servicing our 2007 Toyota Corolla on August 14, 2012. Daniel greeted me with a smile and a friendly hello. He proceeded to explain what would be of servicing our 2007 Toyota Corolla on August 14, 2012. Daniel greeted me with a smile and a friendly hello. He proceeded to explain what would be done while servicing our Corolla for its 35,000 mile service. When he mentioned the rear brakes, I told him they had been replaced earlier in the year. He looked up that service on line to confirm that indeed they had been replaced. So he removed that task from the work order. He said it would take about an hour to complete. After about 30 minutes, Daniel called me over. I expected himm to point out some problem the techs had found. Instead he announce the work was complete and there were no issues. I appreciate Daniel's honesty, courtesy and friendliness. Everything was done to my satisfaction and we will return for future service needs. My partner, Gino Steele and I are happy with Toyota of North Charlotte. Thank you very much. John Houghton More

After 3 visits to the dealership we were able to get a deal done. Paul Fratazzi was first rate and a great representative for this company. Liz Lunn was professional and provided great communication. deal done. Paul Fratazzi was first rate and a great representative for this company. Liz Lunn was professional and provided great communication. More

I just purchased my second Venza from this dealership and my experience was pleasant and professional. The sales team of Walter Hoover and Jerry Blevins made the car buying experience enjoyable. Kim Veney in my experience was pleasant and professional. The sales team of Walter Hoover and Jerry Blevins made the car buying experience enjoyable. Kim Veney in Finance was helpful and detailed about explaining the extended warranties. I have recommended many of my family and friends to go check them out and all have purchased from Toyota of North Charlotte. It's rare to find a car dealership that makes customer service such a priority. More

We bought a Toyota Sienna from Toyota of North Charlotte and it was A very positive experience. Lizz , William , walter treated us with respect and gave us a very good deal. Facilities are first rate. Ther and it was A very positive experience. Lizz , William , walter treated us with respect and gave us a very good deal. Facilities are first rate. There wasn't the pressure to make a purchase but more of an education about the type of loans that we could consider and save money. I would highly recommend this dealer and most specifically Walter. He was helpful and professional and made the entire process enjoyable. More

This is simply put, a terrible dealership. I brought my 2008 Toyota Prius, which I had purchased from them and brought in to them for every service related issue throughout the years that I have had it, an 2008 Toyota Prius, which I had purchased from them and brought in to them for every service related issue throughout the years that I have had it, and after two hours of waiting for the service to be completed, the service manager came to me and set that when they were test driving the car afterwords, it caught on fire. The car was then towed back to the dealership and it was obvious that it was totaled. At the time they were very considerate by placing me in a rental car. That being said, after almost four weeks of waiting for their insurance company to estimate damages, they offered an amount that would not put me in the same vehicle. I would assume that, as a former business owner, that the dealership would have done anything and everything possible to put me in a car that was comparable to mine. They did not. They have been hard to work with. They even have a vehicle there that is priced two thousand more than what the insurance company has offered me, and are not willing to give it to myself and my family as a trade but want me to pay for the difference. This is ridiculous! They total my car by it catching on fire, and I have to deal with the repercussions involved with this. This wasn't a tornado, or another person crashing into my car. This was the dealership being negligent, and because of this I have to spend my valuable time and energy to deal with insurance companies, searching for a car, etc. when I shouldn't have to do any of this. And when I called the dealership to speak to the owner/GM, his secretary said I need to go through the chain of command. I never received an apology letter or call from the higher ups in the company. Family business they say... yeah right, a family owned business does not treat customers like this. Not only has Toyota lost my business for life, but I will make sure that everybody possible knows about this. This is not how you treat customers. More

Every time I need repair work done on my Toyota Eric Olsen has taken excellent care of me and my car in service. Professional and respectful and never an issue or suprise. Highly recommended! Olsen has taken excellent care of me and my car in service. Professional and respectful and never an issue or suprise. Highly recommended! More

We had a sugnificant mechanical issue and Josh Eller was great to work with to define options and got us running again. Felt like we were kept informed and service was very fast. great to work with to define options and got us running again. Felt like we were kept informed and service was very fast. More

I have probably purchased at least a dozen new Toyota's in my life (CA, FL, NC) and I must tell you that the way my purchase was handled at Toyota of North Charlotte, was the most enjoyable experience I ha in my life (CA, FL, NC) and I must tell you that the way my purchase was handled at Toyota of North Charlotte, was the most enjoyable experience I have ever encountered. Greg Zirmack's knowledge, temperament, and overall low key approach made the whole experience top notch! Shop around if you like the game, but when it comes time to make the purchase...find your way to Toyota of North Charlotte! I'd be shocked if you didn't agree with me when it's all over! More