Toyota of North Charlotte

Excellent Customer Service We received great customer service from our product speciaist Nicollet and then our sales specialist James who was a pleasure to work with all the way We received great customer service from our product speciaist Nicollet and then our sales specialist James who was a pleasure to work with all the way to the finance specialist Kim. Thanks for all the help in finding our new car. More

The Long Trip Frankly, I must say that I come to Toyota of North Charlotte because the are thorough and they are quick. They are efficient and they are friendly I Frankly, I must say that I come to Toyota of North Charlotte because the are thorough and they are quick. They are efficient and they are friendly I had a 4,500 mile to take all the way to Mesa, Arizona. I was concerned because my time was not up for a check up but I did not want to start out with some screw loose that would leave me stranded in tornado alley I explained to Lou Simmet (I think I got his name,,,not sure() .and he did not look at me like I was some "fearsome idiot scaredy-cat" but said "we can take care of that." They went over everything in the service department and checked each item off on their list and said I was "100% to go." I had no problem whatsoever all the way to Arizona and back. We missed, or it missed us, the Amarillo tornado that come within 20 miles, an though the black veracious clouds were enough to make you want to say "Oh God get me out of this!" that steady Toyota Corolla LE all fixed up and ready rolled into Amarillo Tx, and that is the way it ran all 4.500 miles...actually 4,600. Be in soon for the 30,000 checkupl And thanks for your efficiency, your hard work, and your continued GOOD JOB!! John L Weidman . More

A very satisfied customer! Excellent service rendered by Edward Oblitey, Samantha Mattson & Catherine Fraley. The excellent customer service was a determining factor for purchas Excellent service rendered by Edward Oblitey, Samantha Mattson & Catherine Fraley. The excellent customer service was a determining factor for purchasing a toyota. Job well done! More

Eric Olsen Eric has been our service rep since Bryan left. He is an excellent rep, very knowledgeable, courteous, presents alternatives and very accommodating. Eric has been our service rep since Bryan left. He is an excellent rep, very knowledgeable, courteous, presents alternatives and very accommodating. I would recommend anybody looking for reliable service of their Toyota. More

My service experiance Was greeted immediately upon my arrival for my service on my 2014 Toyota Corolla.... service wait time was short ... when service was done everything Was greeted immediately upon my arrival for my service on my 2014 Toyota Corolla.... service wait time was short ... when service was done everything that was done was explained to me by my service employee which I greatly appreciated... a very pleasant experience... More

Thorough and Attentive Always listens to concerns and makes sure that everything is checked thoroughly. Also takes the time to explain issues and options so that I can make Always listens to concerns and makes sure that everything is checked thoroughly. Also takes the time to explain issues and options so that I can make an educated decision when repairs and/or servicing is needed. More

Always Satisfied I've been taking my Prius here for service since moving five or six years ago, and they are always thorough and polite. I'm confident in the care my c I've been taking my Prius here for service since moving five or six years ago, and they are always thorough and polite. I'm confident in the care my car is given, and Eric Olsen is always so helpful. More

Fast service & great amenities Service is usually quick, but if you do have to wait they've just remodeled the waiting area and it has some really nice perks! Every time I go the te Service is usually quick, but if you do have to wait they've just remodeled the waiting area and it has some really nice perks! Every time I go the tech always goes over exactly what is the issue and needs immediate attention vs. what can wait. On my most recent visit, my service tech Lou Simmet kept my updated on my vehicles progress and had my car washed afterwards! More

Service experience I just want to say that Lou Simmet was very helpful when I brought my Prius in to get tires last week. He went above and beyond any "normal" service. I just want to say that Lou Simmet was very helpful when I brought my Prius in to get tires last week. He went above and beyond any "normal" service. I had a coupon that they were not familiar with and everyone went out of their way to make it work. He even called me afterwards to make sure I had all the rebate forms. Thank you so much. I never feel like I am being talked down to because I am a woman. I take my car every 5000 miles and they are always great! More

GREAT STAFF !! My husband was out of town during my service appointment, and since he is the one who would usually take care of it, I was hoping to rely on the staff My husband was out of town during my service appointment, and since he is the one who would usually take care of it, I was hoping to rely on the staff to help, and John Ricardo was so great to work with. He was very patient and understanding, and I truly appreciated all his efforts! More