Toyota of North Charlotte

Bait & Switch sales strategy by the General Sales Manager Last June 20, 2019, I spoke with the General Sales Manager, Nate Richard about purchasing a 2019 4Runner. We spoke several times on the phone and cam Last June 20, 2019, I spoke with the General Sales Manager, Nate Richard about purchasing a 2019 4Runner. We spoke several times on the phone and came to a gentleman's agreement about the final purchase price and made the sale via phone. The next day, Friday, 6/21, Nate called me several times to work out the details and he asked me when I would be coming to the dealership to finalize the deal and do the paperwork. I told him that I would be at Toyota of North Charlotte after 5:00pm with the check, the Camry for trade, and all the documents he requested for me to bring. I arrived at Toyota of Charlotte around 6:00pm (less than 24 hours from first contact with Nate), I was indeed greeted by Nate and he asked me to go with another Sales person to find the 4Runner on the lot so I could test drive it. The salesperson and myself walked around the entire parking lot of the dealership and could not find the car, so we went back to see Nate. Nate came out of the office and informed me that he had good news and bad news for me. He said that my 2016 Camry trade looked good but the bad news was that the 2019 4Runner, that we agreed upon me purchasing, was sold to another customer earlier that day! Nate did not have the backbone to tell me about this earlier that Friday prior to me showing up later that day. He wasted my time and was dishonest about it. I thought Toyota of North Charlotte is a reputable business. I was wrong. Nate's unprofessional and deceptive actions made Toyota of North Charlotte like a typical dishonest used car lot! Toyota should be ashamed of this type of bait and switch sales strategy! Toyota should deflag Toyota of North Charlotte. It damages Toyota's great reputation. When I left Toyota of North Charlotte dealership that Friday, I provided the receptionist my contact information and asked her to tell the owner of Toyota of North Charlotte, Bob Siviglia to contact me. To date, never heard from Mr. Siviglia. That tells me that Toyota of North Charlotte does not give a xxxx about their customers. I sent an e-mail to Mr. Jim Lentz, President and CEO of Toyota Motor Corporations, USA and to the Toyoda family and shared my experience with Toyota of North Charlotte. My advice to any person or persons who are considering doing business with Toyota of North Charlotte is to watch out for people like Nate Richard and if possible avoid doing business with Toyota of North Charlotte. The owner of this dealership was non responsive when I tried to contact him. There are many great Toyota dealerships within the Charlotte area that treat their customers fair and square! Go and contact them and compare what they can offer you. At the end of the day, we the customers are the only reason why these dealerships are in business. Patronize the dealership that are reputable, honest, fair, and treat their customers with respect! I can tell you Toyota of North Charlotte does not possess all of the things that I mentioned above as a reputable business! Rod More

Thanks so much to everyone for another awesome car buying experience. Always appreciate Mike Brown, and David Watts for taking care of me again. Thanks so much to all experience. Always appreciate Mike Brown, and David Watts for taking care of me again. Thanks so much to all More

I wanna thank everyone that helped me today ! This was my very first car ever and I’m so happy once again thank you to everyone very first car ever and I’m so happy once again thank you to everyone More

Our experience was very very good. Everyone from start to finish treated us so good. I think everyone from start to finish for making the experience great. finish treated us so good. I think everyone from start to finish for making the experience great. More

Friendly Service! I was able to get a great price and drove away in a new car in no time. This is the 4th car we have purchased at this dealership. drove away in a new car in no time. This is the 4th car we have purchased at this dealership. More

my experience was great. everyone treat me great. thsnk you to all involved. everyone trested me like fsmily. thank you thsnk you thsnk you thanks you to all involved. everyone trested me like fsmily. thank you thsnk you thsnk you thanks More

Thanks so much for the great experience. Everyone involved from start to finish was so fun to work with. I appreciate everything everyone did for me involved from start to finish was so fun to work with. I appreciate everything everyone did for me More

This is hands down the best Toyota dealership experience i've had yet. Bee and Cristian are the nicest people i've come across in a minute and they made this whole process super simple. can't thank everyon i've had yet. Bee and Cristian are the nicest people i've come across in a minute and they made this whole process super simple. can't thank everyone enough!! More

My experience was so so great. When I came in, everyone treated me so nice. Showed me my car, went over my futures really good. treated me so nice. Showed me my car, went over my futures really good. More

Thanks to everyone involved. The experience was excellent. Mike Brown, David Watts. You guys are awesome. Thank you thank you thanks you. I love it excellent. Mike Brown, David Watts. You guys are awesome. Thank you thank you thanks you. I love it More