Toyota of North Charlotte

I showed up on 8/25/24 looking to trade in my current car for a new Corolla hybrid. I found one that I liked and began the annoying back and forth with the salesman. Initially, he came out of the gate with a for a new Corolla hybrid. I found one that I liked and began the annoying back and forth with the salesman. Initially, he came out of the gate with an absolutely ridiculous total price and monthly payment and when I told him those numbers were absurd, and I was no longer interested, they came back a few minutes later with the price I wanted. I transferred tags, updated my insurance, and left that day with the new Corolla and the dealership took possession of the previous car. I assumed everything was fine up until a week later, when they reached out to me looking for pay stubs and other financial info. Obviously, I was surprised because I was told at the time of sale that I didn't need proof of income because my credit score was so high. So I reached out, since I'd signed a contract and they had my trade in, I thought it was a done deal and wanted clarification. I learned later that sometimes financing falls through, but I couldn't get anyone there to answer my phone calls or emails to let me know this. Another week passes, and I'm finally able to get in touch with someone. Of course, they're "low on the totem pole" and tell me that the sales manager, Nate, will call me back. That, of course, never happened, and I'm still not certain to this day whether Nate exists. We're now in the second week of September, and I'm still not receiving a response to any of my phone calls, though I can see through Credit Karma that 12 different banking institutions have made credit inquiries since I purchased the vehicle. Fast-forward another week and I finally received an email from my original sales person telling me that he'd been trying to reach me for quite some time and that he had wonderful news. This is obviously a lie as I called and emailed for more than a week with zero response. The salesman tells me that they've been working hard on my behalf, and they've managed to get my car payment EVEN LOWER. I just need to come in and sign the new paperwork(on a vehicle I've had for weeks at that point). The new terms were for 84 months (2 whole years longer than the original contract I signed) and an interest rate around 14% (more than double our original agreement). I ended up securing my own financing through a local credit union and finally thought that I had rid myself of the world's most incompetent dealer. I was wrong. At the beginning of October, I received a letter from the DMV letting me know that I was not in compliance as I had let my insurance lapse and would need to provide proof of insurance or my tag would be suspended. I knew this couldn't be possible as I had switched insurance from my trade in to the new vehicle while I was at the dealership. I had Geico send the DMV proof of insurance and requested the dealership send the required paperwork on their end. I received another letter from the DMV on 10/28 telling me that I was still not in compliance and that my license plate had been suspended. I called Geico and tried to figure out what they'd done wrong, but they assured me that they'd sent the required info and confirmed I'd never had a lapse. After another call with the DMV (which took a good chunk of my day), I discovered that the issue was not with Geico, but with Toyota of North Charlotte...again. As far as the DMV was concerned, I never took possession of the new vehicle because the dealership messed up the paperwork and the tag which I'd attempted to transfer from the trade in to the new car was never done. Once again, the dealership dropped the ball. After many phone calls and a trip to the DMV and tag office, I was finally able to get everything sorted as of yesterday 11/7/24. I purchased this car all the way back in August, and it took months of me putting out fires and jumping through hoops because Toyota of North Charlotte is inept and does not care. I've never encountered a car dealer that didn't seem to understand how to sell a car. I would avoid More

We purchased two new cars here in 2011. We tried again in 2021, but it was a poor experience. Salesperson did not recommend us getting the 0% APR deal (which we qualified for) & subtly aske We tried again in 2021, but it was a poor experience. Salesperson did not recommend us getting the 0% APR deal (which we qualified for) & subtly asked us what neighborhood we lived in (as if we couldn’t afford said car?) We ended up going to Town & Country Toyota to purchase. In 2024, we shopped around for a new Tundra & consulted this dealership. We hoped to have a deal in writing before we went in person. This never happened - only given run-around & they wanted us to come in person. Instead, we purchased from Cloninger Toyota which was a much better, no-hassle experience. More

Wanted to buy an in-stock Sienna Limited and after multiple attempts, they would not give me an out-the-door price in a timely manner. When they finally did after saying I needed to know before travel multiple attempts, they would not give me an out-the-door price in a timely manner. When they finally did after saying I needed to know before traveling 4 hours, they added a $5000 mark up. No thanks. More

Great Buy but after driving off the lot, NO FOLLOWUP! !! Waiting 2 MONTHS for my license tag. Several calls and they are to busy, can't help or recommend call back later. REALLY!? Horrible customer exper !! Waiting 2 MONTHS for my license tag. Several calls and they are to busy, can't help or recommend call back later. REALLY!? Horrible customer experience. More

We were told by Angel that they had a blue Camry on the lot to look at. We told her we had about a 2 hour round trip ride with a baby and ask her to make sure. She scheduled an appointment with us to see i lot to look at. We told her we had about a 2 hour round trip ride with a baby and ask her to make sure. She scheduled an appointment with us to see it that day. We arrived as schedule she was not available and the dealer had not received the car. Horrible bait and switch! Bad business practices! Go elsewhere. More

I called on July 3rd and dealership confirmed car was in stock. I applied for the loan online and sales manager was informed. I check the next morning and the car was in stock. I traveled for 2.5 hours and stock. I applied for the loan online and sales manager was informed. I check the next morning and the car was in stock. I traveled for 2.5 hours and when I arrived they said the car had been sold. It had been on the lot for over 30 days and I am not sure I believe them when they told me it sold 3 hours before I arrived. They did not call to tell me it was sold and replied that it was a miscommunication. I don't believe that. They tried to sell me another car on the lot I did not want. I do not believe they were being honest with me, and so I would not recommend doing business with this dealership. More

Worst place ever. I will never buy another car here or get mine serviced. Mike Adams in the collison center is awful. Hes a snake who took my doors off my vehicle the I will never buy another car here or get mine serviced. Mike Adams in the collison center is awful. Hes a snake who took my doors off my vehicle then charged me $881.38 when insurance wouldn't pay. I never said to do that. I've done alot of business here but not anymore. Taking advance of customers...shame on Toyota!! Read the reviews they are shady scammers who take advantaged of us customers!! More

Worst place ever. I will never buy another car here or get mine serviced. Mike Adams in the collison center is awful. Hes a snake who H took my doors off my vehicle t I will never buy another car here or get mine serviced. Mike Adams in the collison center is awful. Hes a snake who H took my doors off my vehicle then charged me $881.38 when insurance wouldn't pay. I never said to do that. I've done alot of bussiness here but not anymore. Taking advance of customers...shame on Toyota!! More

Experience was rather quick and painless. All details of the price breakdown were not provided at time of sale and had to be confirmed when signing paperwork, Mainly around adding extended w All details of the price breakdown were not provided at time of sale and had to be confirmed when signing paperwork, Mainly around adding extended warranty. After getting the vehicle home found the detail job to be sub par with visible dirt in the crevices, in the cup holders and compartments, smudges on the surfaces, wiper blade guards left on, even a crushed beer can found in the jack compartment when confirming the jack was in the truck. Most of the previous users profiles still loaded on the system that will have to be wiped. Good deal on the vehicle but details need work. Editing this now to a 1 star. After receiving notification from the DMV about lapse in liability for my trade in I found that Title transfer had not been submitted and had to submit myself. Received several excuses around this. Also tried to schedule service as it appears the vehicle was not serviced before sale only to find out that Toyota of North Charlotte does not service all brands even if sold and warrantied by them. Very frustrating to say they least. More

BUYER BE WARE of the SALES MANAGER. Snakes with absolutely NO care for their customers unless you play ball Snakes with absolutely NO care for their customers unless you play ball More