Toyota of North Canton

Amy was very helpful me find the right vehicle. This is the third Toyota I purchased in the past 25 years from this dealership. It is also the only dealership in my car buying days that I liked wel This is the third Toyota I purchased in the past 25 years from this dealership. It is also the only dealership in my car buying days that I liked well enough to return. Amy Kovein was my salesman and she was OUTSTANDING! No pressure sales, gave me caring and sensible suggestions to find the right vehicle for my needs. Amy demonstrated remarkable patience and took an enormous amount of time with me until I decided on a vehicle that I wanted. She works very hard to make her customers happy and confident in their car buying decisions. I had a chance to purchase this vehicle from another Toyota dealership, but I was dedicated to Cain because of people like Amy. Thanks! More

Mike Bann My day started out with a phone call to Cain Toyota. The person who answered the call was Mike Bann and from there on it went well. Made a few inquiri My day started out with a phone call to Cain Toyota. The person who answered the call was Mike Bann and from there on it went well. Made a few inquiries and decided to meet with Mike. Ended up buying a 2013 Corolla but most of all enjoyed dealing with Mike; he is very personable and also made a few jokes. Everyone at Cain was polite and very helpful with anything that was needed. I would definitely recommend Cain Toyota and above all recommend Mike Bann. Thanks everyone at Cain Toyota and especially Mike. Amelia Maier and Sandi Maier More

Poor customer service Mike and Jim were not helpful and did not seem to appreciate that I was a returning customer. I would never return to Cain if it weren't for Theresa' Mike and Jim were not helpful and did not seem to appreciate that I was a returning customer. I would never return to Cain if it weren't for Theresa's assistance. She redeemed the dealership and treated me the way a customer should be treated. I recommend not doing business with Cain unless you can work with Theresa. More

Becky- With A BIG Smile I am very pleased with the sales person Joe Draper that sold us our new Toyota 4 Runner. I let him know early on that it was for my wife and he focus I am very pleased with the sales person Joe Draper that sold us our new Toyota 4 Runner. I let him know early on that it was for my wife and he focused selling her the car and not me. I am very satisfied with the way he dealt with her and the advise he gave her regarding some color and feature choices was spot on. More

A Pleasant Experience Earlier this week, I found myself needing to buy a new car quickly. Mike Bann worked with me over the course of that morning, assisting but never pre Earlier this week, I found myself needing to buy a new car quickly. Mike Bann worked with me over the course of that morning, assisting but never pressuring. We arrived at a price within the window I had calculated, though I had not divulged it to Mike, and I drove my new Prius home that afternoon. As an English teacher, I usually make jokes about inflated titles, such as "sales consultant," but in Mike's case, in the context of my experience, the title is justified. This was the most pleasant car-buying experience I have had: Mike worked with me from facts and delivered exactly what was promised. More

RUDE: No to Cain / Yes to Marhofer Horrible Experience. My sales rep Jonathan Porter who claims he has been selling cars for a year knew nothing of selling cars. Did not even know what Horrible Experience. My sales rep Jonathan Porter who claims he has been selling cars for a year knew nothing of selling cars. Did not even know what other common cars even looked like (GMC Acadia) (Saturn Outlook). He cursed the entire time I was with him (Unprofessional). He actually argued with me about the price I would be paying for the mini van I was looking at. He claimed I was only paying 27,000 for the van when the actual cost was 30,000. His claim was based on the fact that I was trading in a car that they were going to give me 3,000 trade in on so he felt I was only paying 27,000. I had to explain that the cost of the van was and is still 30,000 regardless of how I was paying for it. The manager who stayed seated behind his glass window was of no help either. Very rude and also unprofessional. At one point I walked into his open office to hand him and my sales rep some paperwork which they requested to see and the manager never even acknowledged that I walked in, let alone ever introduced himself. A simple Hi, I’m (Mr. Whomever)......"Let me look over this and discuss some stuff with your sales rep and we'll be right with you" would have gone a long way. Over 2 hours in the sales lobby back and for with the sales rep and "The Man Behind The Glass" and never spoke or acted like I was standing right outside his office. Not the guy I want to deal with if there is ever a problem with my car. Went down the street and bought the exact same car the same night with more options (Nav and DVD) for less money and got more for my trade (Marhofer Dealership). That was my second purchase at Marhofer and I WILL go back in the future, tired of the back and forth games of car buying. They don't negotiate, the price on the window is the price and they don't hold cars on their lot for over 2 weeks. The van at Cain had been sitting on their lot since November (8 months) and they still wouldn't work with me to match the price of the other dealership a few blocks down even though I liked the color of the van at Cain better. Overall I'm glad I left and went down the street....they even watched my kids for my wife and I while we shopped and stayed 3 hours after closing to finish the deal....awesome at Marhofer. Was kindly greeted and spoken to from everyone there including the manager. He even came out of his office to speak with me and helped complete the sale like a good manager should. Will not return to Cain. Jon needs training and "The Man Behind The Glass" whom I looked up to see who he was (Peter Eaglowski) needs let go or demoted. He is not a good example for his staff or a good representation of the Cain motto posted on their home page. Justin 330-962-3527 More

Above and Beyond Service Jim Yost made purchasing my Camry easy. He knew I wanted a car, went and found a nice one, and drove it to my house so I could look at it. Since the Jim Yost made purchasing my Camry easy. He knew I wanted a car, went and found a nice one, and drove it to my house so I could look at it. Since then he has looked for a car for my wife and has driven several home so we could look at them. My wife is still looking (nothing wrong with the cars) but I'm sure she will get one from Jim. More

Prius purchase Review I just bought a Toyota Prius. My salesman was Jim Yost. I love my Prius and I loved my salesman! He provided great service and helped me to stay withi I just bought a Toyota Prius. My salesman was Jim Yost. I love my Prius and I loved my salesman! He provided great service and helped me to stay within my price range. More

Top notch crew Our salesman, Joe Draper made buying our new Toyota Sienna an easy decision. He was extremely knowledgable of all the features in the vehicle. Every b Our salesman, Joe Draper made buying our new Toyota Sienna an easy decision. He was extremely knowledgable of all the features in the vehicle. Every button and every setting on the main touchscreen/nav was explained effortlessly. We wanted the AWD version and Joe was able to track it down and deliver. Tony Neman put the final touches on the buying process. Tony explained all the extra options for our vehicle and gave us more peace of mind, without making us feel like we HAD to buy them. We went with a few extras because of his approach. Great buying experience. More

Awesome place to deal with All the people here are friendly, nice people to deal with. Love our new Rav 4 we purchased from you. Awesome people. Keep up the good work. We were s All the people here are friendly, nice people to deal with. Love our new Rav 4 we purchased from you. Awesome people. Keep up the good work. We were showed around, nice clean dealership even the service department. Thank you all More