Toyota of North Canton

Unprofessional Upon initial contact, my sales rep was polite, friendly, and helpful. When I visited later in the afternoon/evening (approx 5pm) with my husband, we w Upon initial contact, my sales rep was polite, friendly, and helpful. When I visited later in the afternoon/evening (approx 5pm) with my husband, we walked into dealership and immediately were told the Sign and Drive promotion was on the LE models only, not XLE as I was told earlier. We were okay with that. Sales rep then said if we wanted the XLE, we would need to put $2000 down, prior to running our credit. He then continued suggesting the LE, despite our desires for the XLE. My husband asked rep if there was a model between the LE and XLE, rep advised there was not a model in between the two. While completing our credit app, dealer drove my car around for trade in valuation. When pulling our credit, we went outside to look at XLE models. Rep came out and said credit was about where we assumed it would be, they had to wait until morning to contact Toyota to see what credit tier we fell in. He never disclosed what the exact credit came back as (previous experience with other dealerships, they always show the numbers they received back). We also were not told about how much they valued my car at. By 2pm the next day, I hadnt heard from my sales rep so returned a call from Don Joseph Toyota. I walked into Don Joseph at 5pm. We discussed options. I learned the actually WAS an in between model available, my sales rep at Cain chose not to discuss it. I drove away with a new XLE PREMIUM model at 7:30pm. My husband and I feel the sales rep was unprofessional, credit should have never been ran if there was little or no intention on making a sale, and leaving someone hanging around, waiting for a call that never happened, is wrong and bad business. They could have simply stated while at dealership that there was nothing they were willing to do for us. Honesty is always better than "smoke and mirrors". More

Excellent Experience Jason Pettigrew and Tony Neman were awesome to work with on our December 2015 Toyota Camry purchase. Customer service, response times, friendliness, Jason Pettigrew and Tony Neman were awesome to work with on our December 2015 Toyota Camry purchase. Customer service, response times, friendliness, a competitive price, and honest accurate quotes are all important to my wife and I. Jason and Tony came thru with making our new car buying experience a pleasure. When looking to buy or lease a new or used car, we highly recommend contacting these Cain Toyota professionals. Thanks again gentlemen! More

Excellent Car Buying Assistance Sam Warther was very respectful and helpful throughout the research and purchasing process. He was patient and understanding in helping me determine w Sam Warther was very respectful and helpful throughout the research and purchasing process. He was patient and understanding in helping me determine which vehicle best suited my needs. I compared his vehicles with those at other dealerships and visited several. He took the time to get to know me and introduced me to Peter Eaglowski. They were honest with me about how their vehicles and sales compared with those of other dealerships and even helped me research the history of some of the other dealerships' vehicles. I came back several times and Sam patiently helped me each time. Sam and Peter both ensured that I found a high-quality vehicle that was affordable and made the buying process a breeze. They had the paperwork ready for me when I arrived and fully loaded my vehicle with the available accessories, had it washed, and refueled. More

Had a great experience working with Sam Warther. We upgraded our 2004 Highlander to a 2013 Highlander. Sam Warther was great to work with. He explained all the new features and took the time to answe We upgraded our 2004 Highlander to a 2013 Highlander. Sam Warther was great to work with. He explained all the new features and took the time to answer our questions and make us feel valued. Would highly recommend this dealership and Sam specifically! More

they gave me a good deal on a new car. Cain Toyota gave me a decent deal on a 2015 Prius in late December (Toyota was giving incentives to get the 2015 Prius out of stock so that they could Cain Toyota gave me a decent deal on a 2015 Prius in late December (Toyota was giving incentives to get the 2015 Prius out of stock so that they could start selling 2016 Prius). The price of the new 2015 Prius came close to matching the Consumer Reports pricing for the vehicle, after the incentive, and I got a decent deal on my trade-in (2010 Prius with 192,500 miles). per Kelly Blue Book and NADA pricing. The dealership did well on this deal, too, due to the incentive. Win-Win situation; I got a car that I like at a decent, but not great deal, and they got a car off the lot. More

Trading in and buying 2 vehicles We had a top of the line GMC Yukon Denali, 2014, with all the amenities and totally paid for. We wanted a Rav4 and a Tacoma truck. We spent several We had a top of the line GMC Yukon Denali, 2014, with all the amenities and totally paid for. We wanted a Rav4 and a Tacoma truck. We spent several hours with our salesman and drove out of there with exactly what we were looking for. Everyone we worked with at the dealership was polite, helpful and a pleasure to work with. This dealership is excellent in my book!! More

What's Not to Like? I've purchased three vehicles, all Highlanders, from Cain Toyota, all with Robert Rowan as my sales person. He's my "go to" guy! When I anticipated t I've purchased three vehicles, all Highlanders, from Cain Toyota, all with Robert Rowan as my sales person. He's my "go to" guy! When I anticipated that my 2006, which had been involved in an accident, would be declared totaled rather than repairable by the insurance company, I contacted Robert and we discussed a replacement: the model of Highlander I wanted and the options to include. Robert kept me informed of the search's progress and when I received the settlement from the insurance company, Robert and the Cain team had the new Highlander on the lot and ready for pick up within three days. Maintenance on the vehicles through the years has been provided by Cain and only routine service has been requested or necessary. Informed sales and service staff, a comfortable waiting area during maintenance visits, friendly people all around. What's not to like? More

Bought my car there very pleased I was car shopping I went to Cain Toyota...seen a car on the internet I wanted to look at.Mike Bann was who came to assist me...very pleasant ,patient I was car shopping I went to Cain Toyota...seen a car on the internet I wanted to look at.Mike Bann was who came to assist me...very pleasant ,patient and very helpful during the whole experience of test driving and familiarising with everything! He made my visit and the whole process very easy ! Thanks again Mike for all your help! I love my car and will refer anyone looking to buy a car to go here! Excellent experience and have to say it was the best buying experience ever...bought cars from other dealerships and I get very confident and we'll pleased here! Sandy G More

Very pleased Refreshing to find a dealership with a no pressure attitude toward car buying. Fair pricing on new vehicles and trade in values. I worked with sales r Refreshing to find a dealership with a no pressure attitude toward car buying. Fair pricing on new vehicles and trade in values. I worked with sales rep Chris and am very likely to recommend him and this dealership to others. More

Lovin' My Rav 4 My first experience with Cain Toyota, but won't be my last. Jon listened to my needs and represented me as well as the dealership. You were recommende My first experience with Cain Toyota, but won't be my last. Jon listened to my needs and represented me as well as the dealership. You were recommended by a friend and I can see why you receive high marks. Very friendly and helpful. Nice clean comfortable surroundings. Tony also was good to work with. Thanks guys! More