Toyota of North Austin

I always have a good experience when I take my Camry Hybrid to North Austin Toyota's Service Department for maintenance checks. This time I took it in because the "Check Engine " light came on. My servi Hybrid to North Austin Toyota's Service Department for maintenance checks. This time I took it in because the "Check Engine " light came on. My service advisor, Seth thoroughly explained the diagnosis process and kept me informed. The part needed for the repair wasn't in stock but he placed an expedited order and advised me that it could take 7-10 days in light of the year-end holidays. Seth gave me his personal phone numbe, promising to keep me updated. The car is now repaired and back in my possession, only 4 days after the initial diagnosis! Seth is a stellar professional who made the process as pleasant as possible. More

Me siento muy agradecido del trabajo y la atención que nos dieron a mi carro y a mi. Un trabajo limpio, minucioso y completo. Mi calificación es la máxima. Gracias. nos dieron a mi carro y a mi. Un trabajo limpio, minucioso y completo. Mi calificación es la máxima. Gracias. More

Was quoted a significantly lower price for repair. Said was a “glitch”. This place has gone down hill very noticeably since new ownership… I will be going elsewhere after being loyal since 2017.. Said was a “glitch”. This place has gone down hill very noticeably since new ownership… I will be going elsewhere after being loyal since 2017.. More

Took vehicle to get looked at regarding sensors waited in waiting area for four hours to get denied. I had to personally call Toyota extra care to find out why it was denied turned out first advisor claimed waiting area for four hours to get denied. I had to personally call Toyota extra care to find out why it was denied turned out first advisor claimed under the wrong warranty. Trying to get it fixed my first advisor was nowhere to be seen. Me with literally Toyota extra care on the phone standing by my advisor desk. No one around me could help me. Omar my Second advisor took me in help me fix the claim. Came in the next day parts weren’t in yet. He immediately communicated to me telling me to come back tomorrow and he would call me to verify when the parts come in. Parts came in on the third day work got finished in a reasonable amount of time. Mechanic did a great job. More

Even though customers were all around the staff had a calm personality. That means a lot to a sometimes customer calm personality. That means a lot to a sometimes customer More

Very prompt and got job done. It was a routine maintenance checkup. The man was very pleasant. It was a routine maintenance checkup. The man was very pleasant. More

Jared did a great job getting me in and out today! He went above and beyond the call of duty to make sure I was satisfied! He went above and beyond the call of duty to make sure I was satisfied! More

Another good experience at North Austin Toyota. Service Advisor Jared Jones was very helpful and very pleasant. Explained need for all services. Service Advisor Jared Jones was very helpful and very pleasant. Explained need for all services. More

The team was great from start to finish! I was in and out before I knew it... I was in and out before I knew it... More

Seems a lot of staff that work in the mornings are not morning persons. Need to be more educated with customers morning persons. Need to be more educated with customers More