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Toyota of Newport
Newport, OR
28 Reviews
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Showing 28 reviews
March 26, 2020
Incompetent and failed to follow the law We have tried to get our recall repairs made for 2 years now. Only after the virus hit did they finally say they had the parts in. 3 hours after dropp We have tried to get our recall repairs made for 2 years now. Only after the virus hit did they finally say they had the parts in. 3 hours after dropping off our vehicle they called to say they could not work on our car until it was "professionally cleaned and shampooed carpet" because the "dog hair could carry the corona virus". When we picked up our vehicle they refused to make a customer move away from the door so we could leave and allowed another customer to yell at us for even leaving our house if we were so worried about the virus! We later figured out, after we made our appointment at a different dealership, that Toyota of Newport had never ordered the parts to make our 3 recall repairs and that was the real reason they did not repair our vehicle! We called them repeatedly over the 2 year period trying to get the defective airbags and faulty doors that were on recall repaired. NEVER again will we buy from this Toyota or have repairs made. We own 3 Toyota's and are currently searching for a 4th vehicle, wanting to purchase brand new but we will NOT be purchasing from Toyota of Newport or Corvallis (same owner) after this total runaround and failure to follow the 6 foot social distancing laws! ..........................Regarding that, they refused to make a young male move away from the only exit after we asked and he refused and they refused to step in when another young male began screaming at us for even leaving our home to pick up our vehicle. Absolute incompetence and a failure to protect a 76 year old woman and her health, even though they are required to provide 6 feet social distancing! PS. the loaner vehicle they provided stated on the digital screen it gave 50.5 mpg. We drove 32 miles in the vehicle (to Siletz and back) and had to purchase 1.5 gallons of fuel to fill the tank. The car absolutely did NOT get 50.5 miles per gallon, not anywhere near that, that is 23 miles per gallon, so they LIE about that too! More
by Albanydog
Employees Worked With
Males in service area
January 30, 2020
A great service department! I always feel my Toyota Prius is really taken care of by these guys - while also being thoughtful of my pocketbook. They're a really nice, professiona I always feel my Toyota Prius is really taken care of by these guys - while also being thoughtful of my pocketbook. They're a really nice, professional crew, many of them who have been there for years, who go the extra mile to take care of my car and me, and I leave with a washed car too. I love all of that! Thanks! More
by mk
Employees Worked With
Ray, Rich, Dennis
December 11, 2019
20k Service Always feel like i am walking into a friendly professional local neighborhood dealership when I take my cars in here. I have 3 Toyotas and they servic Always feel like i am walking into a friendly professional local neighborhood dealership when I take my cars in here. I have 3 Toyotas and they service all of them. Too bad the wash rack was frozen, maybe I can take a raincheck and get the wash another day. More
by DaveM
Employees Worked With
Service Writer
December 10, 2019
Warranty work What a great job Toyota of Newport did when I had an issue with my Tundra. They got me in quick and took care of the issue for timely, What a great job Toyota of Newport did when I had an issue with my Tundra. They got me in quick and took care of the issue for timely, More
by Eddielarson222
Employees Worked With
Rich Murray
November 20, 2019
I recently called the service department about how my car was acting. They were very concerned and when I got it in to them, it turned out I had a cracked block . They found me a used engine the same day. I was acting. They were very concerned and when I got it in to them, it turned out I had a cracked block . They found me a used engine the same day. I was able to use one of their rental cars until my car was repaired. The service manager kept me updated on the work of my car. From when I first came in, they called me by name and made me feel as family. I bought my car there back in 2014 and I drive two hours when I need service from them because I know they will take great care of my car and I can trust them. I truly want to say Thank you, to the entire service department and their management team . Sincerely, Cathy Forney More
by Cathy and Tim
Employees Worked With
Rich, and the Service Department
September 27, 2019
Always a good job I have taken my Prius to Toyota Newport for many years, and they have always done excellent work. They let me know the costs upfront, and call if ther I have taken my Prius to Toyota Newport for many years, and they have always done excellent work. They let me know the costs upfront, and call if there re any changes. Sometimes I've needed a ride, and their customer drivers are always polite and on time. They just replaced my tires and I absolutely love how they have improved the car's mileage and driving! More
by Pat S.
Employees Worked With
Service Department, all polite, friendly and professional
August 29, 2019
Don't trust them on used cars. I like buying used trucks. I feel new vehicles lose value to quickly. However, I prefer to buy my used vehicles from dealerships as I can feel more co I like buying used trucks. I feel new vehicles lose value to quickly. However, I prefer to buy my used vehicles from dealerships as I can feel more confident about the state of the vehicle (and the fresh detailing that it comes. I bought a used truck from Toyota of Newport. It was and continues to be a horrible experience. They forgot to put in the temporary tags so I had to go back. Then when I got around to really looking in the truck it was disgusting so I took it back again. They still did a horrible job and I decided I'd do it myself... I didn't want to sit there for another two hours. The salesman told me they did their 110 (or however many points) inspection of the used truck but the mechanics must have missed the fact that the AC compressor was locked up tight. The belt snapped off from the friction. I'm just waiting to figure out what they missed next. Honestly, I feel like they new the exact condition of the truck prior to sale. Toyota of Newport complete lost my trust. More
by Janwtn
Employees Worked With
Brian
August 14, 2019
Regular service oil change. Always professional and pleasant. Job completed in a timely manner. The waiting area is clean and comfortable and the internet connection allows me to Always professional and pleasant. Job completed in a timely manner. The waiting area is clean and comfortable and the internet connection allows me to continue work while I wait. More
by Wileycoyote
Employees Worked With
Service manager
July 17, 2019
Regular Maintenance on RAV 4 The service was prompt and excellent. The staff is helpful and friendly. I have been a regular customer for over 25 years. This is where you go f The service was prompt and excellent. The staff is helpful and friendly. I have been a regular customer for over 25 years. This is where you go for Toyota service on the Oregon Coast. More
by MJB
Employees Worked With
Rich
February 15, 2019
Nissan You asked if everything was okay -- well it is a Nissan for goodness sakes, what could possibly be wrong??? Best car on the road, since 1985 at leas You asked if everything was okay -- well it is a Nissan for goodness sakes, what could possibly be wrong??? Best car on the road, since 1985 at least that is my opinion. This is my first visit since the business was sold so have no opinion about the customer service so far. I did purchase what I was after and they looked until they found the interest rate I wanted More
by greyhound 1234
Employees Worked With
I am not sure who it was. Seems to be a different set of people since Dick Murray sold the business.
