Toyota of Newnan - Service Center

Amazingly Outstanding Customer Service Almost always expect the worse when having to deal with a dealer. I have a 2014 Highlander that has a ghost in it! The car came with Michelin Latitude Almost always expect the worse when having to deal with a dealer. I have a 2014 Highlander that has a ghost in it! The car came with Michelin Latitude Tour tires. They prematurely wore out. Took vehicle to local repair shop for an alignment, was told that (a) the rear does not have a way to adjust and (b) that the front would require ordering some special bolts. They implied that the vehicle must have been in a rear end accident-which it had not. Talked with Walt Gutierrez the owner/general manager of Toyota of Newnan, where I purchased the car, who said he would have his Service Manager get up with me to schedule an appointment. Got email from Mark Feldman, Service Manager and we set up an early morning appointment. During the visit I was allowed to go back to the alignment rack and talk with Robert Conner - Shop Foreman/Master Diagnostic Technician and Mark. Turns out that the rear can be adjusted and that it was fine as is and the front was considerably out of alignment- i.e. it had obviously come from the factory as such, but could be easily adjusted. While I was at Newnan for the fast tire wear issue I also commented on issues with the nav system and the rear gate. They could have ignored these extra comments as I had already given up on trying to resolve them (can not fight a ghost). However they took the time to walk me thru how to adjust the settings and even updated the nav system to make sure I had the latest. Their effort to understand how frustrated I was with the vehicle and their effort to resolve ALL of my issues went WAY beyond outstanding customer service. I have NEVER had a dealership treat me a well as these folks. NEVER! My family owns around 10 Toyota's and we can not say enough about how well they are made. Side NOTE: When trying to get in touch with Toyota was told that they were all in Las Vegas at the annual meeting. Well guess what: the owner/general manger of Newnan was in his office and personally took time to meet with me! My bet is he knows he does not just sell cars but hopes to develop long term relations with his customers. IF you want to do business with an exceptional dealer then you should go out of your way to deal with TOYOTA OF NEWNAN (770-502-1333) More

My 2005 Tundra had injector switch problem.Had recently My 2005 Tundra had fuel injector issues. Scott the service manager answered all my questions and contacted Toyota about these issues. He and the servi My 2005 Tundra had fuel injector issues. Scott the service manager answered all my questions and contacted Toyota about these issues. He and the service technician repaired my truck in a timely and efficient manner. Thanks for all the help. Sold on Toyota More

Extremely satisfied with service department Encountered an unusual issue with mold like substance on all window trim. Toyota of Newnan proactively resolved issue by replacing all window trim wh Encountered an unusual issue with mold like substance on all window trim. Toyota of Newnan proactively resolved issue by replacing all window trim which included removing and replacing rear window unit. Terry the technician did a spectacular job within record time. Kudos to Terry for his extensive knowledge and experience and superb workmanship. Accolades to Niki, my service rep, for her diligence, perseverance, honesty, and trustworthiness to resolve this issue. You have earned my loyalty. More

Toyota lends a helping hand Recently our Toyota experienced major transmission issues. It was out of the warranty by time, not miles. Because we had maintained the car faithfully Recently our Toyota experienced major transmission issues. It was out of the warranty by time, not miles. Because we had maintained the car faithfully at our dealership, our service manager Shelly contacted Toyota. Between Toyota, our dealership, and our service manager, they were able to honor the original warranty and get us back on the road. We are grateful that the dealership went the extra mile to keep us as customers happy. Thank you! More

Service Experience Positive experience from scheduling to reception at dealership through completion of work. Newnan Toyota has a very friendly and professional staff. Positive experience from scheduling to reception at dealership through completion of work. Newnan Toyota has a very friendly and professional staff. I would certainly recommend to friends and family. More

Great Experience Very quick service! I love that they don't try to up sale you on everything. Quick and professional! They had my oil changed and back on the road in 3 Very quick service! I love that they don't try to up sale you on everything. Quick and professional! They had my oil changed and back on the road in 35 minutes. Thank You! More

Vehicle is possessed The entire staff is very professional and extremely friendly. my salesman was at the top of his game. he was able to provide me with all the answer to The entire staff is very professional and extremely friendly. my salesman was at the top of his game. he was able to provide me with all the answer to my concerns, which I truly appreciate it. the problem is my 2015 Toyota Camry has an issue with all the lights going out at night when I am driving. this happen the first week of ownership. what made this so scary was the GPS had already taken me the wrong way in Columbus,Ga. it took me on a back road that had no street lights and it was in the back woods and now no lights whatsoever inside the car nor outside the car and yet the car was still running. I could not see anything and that is so frightening. after a while everything came back on as though someone turn it all on. the car has done this several more times at night on dark roads. it could be doing this during the day also, I just do not notice since it light out. dealership continue to state there is nothing wrong no matter I have taken the car there from purchase to now. More

Poor service from the Service Dept I scheduled an oil change service with this dealership. My appoint time was 11:30 4/7/2016. I arrived at 11:20. Check in was as always easy and pro I scheduled an oil change service with this dealership. My appoint time was 11:30 4/7/2016. I arrived at 11:20. Check in was as always easy and professional. At 1:50, I asked the ladies at service checkout if there was any chance of getting my car back today. They checked and told me the car was being taken off the lift when they went back and checked. The car was put in the parking lot, and the technician dropped off the key fob at the service desk pretty quick after my inquiry. Then I found out the service writer had to do her paperwork, so another delay. The service dept. ladies were pleasant as they apologized for the delay, saying they were under staffed. I walked out of the service department at 2:20. Not at all impressed with the Toyota of Newnan Service Dept. When I got home and reviewed the invoice, I noticed the phone number was incorrect as was my email address. Maybe everyone's contact information is wrong ? If the Service dept. knew they were understaffed, why weren't the service reps who check you in tell the customer about the strong possibility of a delay so the customer has the option to reschedule? I would have gladly given up the 20 minutes or so I had invested to drive to the dealership to reschedule when the staff was adequate to handle the work load. Several other customers were in the same situation I was in. They were at least as irritated as I was/am. Very poor service today. More

Burned by Toyota of Newnan My wife used Toyota of Newnan's shuttle service to go to a local retail store while her vehicle was being serviced. The shuttle driver forgot to pick My wife used Toyota of Newnan's shuttle service to go to a local retail store while her vehicle was being serviced. The shuttle driver forgot to pick up my wife. My wife had to walk back to the dealership. She had major surgery about 2 months prior so the walking that she had to do caused significant physical pain. We purchased a new car and spent quite a bit in their service dept. over the years. We will no longer spend our money at Toyota of Newnan. This dealership is flanked by multiple competitors in sales and service. You should avoid this dealership and take your business elsewhere. More

Avoid the service department!!!!!!!!!!!!1 I own a Highlander and have it serviced at Jim Barkley Toyota in Asheville NC. My family was visiting in Newnan GA. I needed to get my son's Honda Ri I own a Highlander and have it serviced at Jim Barkley Toyota in Asheville NC. My family was visiting in Newnan GA. I needed to get my son's Honda Ridgeliine serviced with just a tire rotation and oil change. I chose the Newnan Toyota dealership (big mistake!) because of my respect for Jim Barkley Toyota.So instead of a Jiffy Lube place I chooses (big mistake!), yes, Toyota of Newnan. I thought it was odd that they do not have an express lane. My Toyota dealership in NC sure does and I use it all of the time. So two and one-half hours later the car is ready. The dealership service department is NOT busy. People who have come in after are leaving. Poor Derrick ( the service rep) is so socially inept it does occur to him e to update me even once.So I take the initiative with the checkout person who tells me the vehicle is still being worked on. I go to Derrick's desk. He is on the phone (probably social) and stand in front of his desk. He ignores me. I go to the desk (Lance), who at least has enough sense to note that I have been there a long time, long after customers who have come in after me have already left. Then I see my son's Ridgeline out in the lot. So I tell Lance that and he looks out goes "duh." Long story short. I pay my sixty dollars and leave. I did ask for the service supervisor's name, called him and left a professional detailed message with his phone number. By the way, he might not exist as I have never heard back from him. So avoid the service department at Toyota of Newnan. They are unprofessional, only interested in your money, poorly trained and do not represent Toyota well. I would never go back there. Hopefully they will fire Mr. Stovall and some of his unprofessional service representatives. Then start over and build back the company's reputation. More