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Toyota of Newnan - Service Center
Newnan, GA
64 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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64 Reviews of Toyota of Newnan - Service Center
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October 19, 2019
Having my car serviced Very professional, not a long wait maybe 45 minutes. Also explained everything to me. The waiting area was very clean and the bagels were delicious. Very professional, not a long wait maybe 45 minutes. Also explained everything to me. The waiting area was very clean and the bagels were delicious. More
by Chaynes
Employees Worked With
Customer Support
October 15, 2019
Excellent dealership My family has been buying cars from Toyota of Newnan for over 20 years. We never shop around. We go straight there. It is truly a family atmosphere fr My family has been buying cars from Toyota of Newnan for over 20 years. We never shop around. We go straight there. It is truly a family atmosphere from the moment you walk in. Not only are their salespeople amazing (especially Chris-he has been my guy for over 15 years) the maintenance department is as appealing as their sales area. Everyone is happy, friendly and truly respect you. I never shop anywhere else!! Should you go and you should... ask for Chris! More
by Jqflyasa
Employees Worked With
Love Shelly in maintenance. Chris is our sales person, Cory is one of the managers, Bill is out financer and let’s not forget Walt the owner. I absolutely love them all!!!
October 01, 2019
Battery Replacement I was having all kind of electrical problems and no juice to start the car. I did get it jumped and drove straight to Toyota of Newnan. While in the s I was having all kind of electrical problems and no juice to start the car. I did get it jumped and drove straight to Toyota of Newnan. While in the service line, the service manager came right to me and had me pop the hood. He immediately realized the battery was fried and took the car while still running into the shop and they replaced the battery immediately. Couldn't have asked for more prompt, courteous, or professional care. I bought my Highlander there and keep taking it back because of this kind of service. More
by Magoowho
Employees Worked With
Hende4son.
September 30, 2019
What a nightmare I was there for THREE HOURS and did not get my car until I insisted that they give it back. All I was having done was an oil change, rotate and bala I was there for THREE HOURS and did not get my car until I insisted that they give it back. All I was having done was an oil change, rotate and balance tires, align front-end and update GPS. Three Hours. At one point the lady handling my car said everything was done except for the GPS update, but when another lady walked me to my car she said it had not been aligned. So that was a lie. I had an appt in Fayetteville four hours after I arrived at Toyota of Newnan and never dreamed it would take THREE HOURS. I was late, missed my appt time and had to wait an hour and a half until they could fit me in. This is exactly why I have never like using dealerships. Plus they did not give me my paperwork for what they did do. I won't use this dealership again unless there is a recall that has to be taken care of. More
by Lynn
Employees Worked With
Don't know her name
August 30, 2019
Great Customer Service by Autumn Some of the features (bluetooth/phone) on my 2014 Prius (bought new here) stopped functioning. I didn't understand why I had this problem as my son a Some of the features (bluetooth/phone) on my 2014 Prius (bought new here) stopped functioning. I didn't understand why I had this problem as my son also bought a new Prius here two years before me and his radio and all the features works fine. My radio for some reason could not be upgraded. Initially it was thought a new radio would fix the problem but I would have to pay for it. After discussion with Autumn, she contacted Corporate Toyota and was able to secure a good gesture type deal where I only had to pay $100 deductible. The new radio came in, we drove back to the dealership, and it was installed only to discover it didn't fix the problem. After more inspection, it was thought the extension box that connects to the radio had to be replaced. Autumn arranged the same deal and a new one was ordered, installed, and all features of the radio are working fine now. Autumn was great in calling us to keep us informed of her dealings with Corporate Toyota, and the process of ordering parts and delivery. In my opinion, she should be the Customer Service Manager!!!! She is the only person we plan to work with in the Service Dept. in the future. I hope the local dealership realizes what a great asset she is to their company. More
by Odell S.
Employees Worked With
Autumn is great.
August 06, 2019
Service Provided at Toyota of Newnan Holly provided excellent service and I will ask for her when I return. She went above and beyond when she brought my car to the door so I wouldn't hav Holly provided excellent service and I will ask for her when I return. She went above and beyond when she brought my car to the door so I wouldn't have to walk far because of my hip. I'm 82 years old. Thanks Holly! More
by jared8291
Employees Worked With
Shelly
February 04, 2019
Service Department is Questionable Another disappointing service visit to Toyota of Newnan. I have written before about the lack of consistency by the service crew, and today was no exc Another disappointing service visit to Toyota of Newnan. I have written before about the lack of consistency by the service crew, and today was no exception. My third Toyota since 2006 and all service work has been done by the dealership, which should be a good thing, right? However, when I take the time to inform the service writer that the two things that the service department consistently gets wrong, and then she takes the time to enter specific requests into the work order... how the he** does the service tech not do those two simple tasks? For the second time, my air pressure on all four tires was low. The factory sticker says 44/45 and all 4 were set to 36 - again, a note was entered into the work order to set the pressure at 44. For the fourth or fifth time, the tech failed to properly secure my front skid plate after completing an oil change. This has happened repeatedly so again, the service writer entered a specific request to ensure the skid plate was properly put back on the vehicle. To my surprise, one bolt and washer were missing, which was very evident by the lone open hole without a bolt and washer. The NEW service manager took my truck back into the service bay, and said he would "stay with the truck" to ensure all work was completed. I walk over, and he is sitting in his office. So much for saying he would stay with my truck, especially since I had some personal items sitting out that he said would be okay and in his sight. Based on my experience, I now understand why there is a NEW service manager but, believe me, I was not impressed with the service department nor its new manager. I almost forgot... the bill was wrong by about $10 or so but he didn't even offer to correct it. This is my closest dealership and, if I had another option for real QUALITY service, I would take it elsewhere. Maybe it is time to consider a swap to another truck brand because this dealership is consistently letting me down. More
by Mike B.
Employees Worked With
Niki, Tim
March 09, 2018
Service Department is horrible Put the wrong antifreeze in my car that caused damage to my car. Then misdiagnosed what was wrong and had to pay for multiple repairs and in the end Put the wrong antifreeze in my car that caused damage to my car. Then misdiagnosed what was wrong and had to pay for multiple repairs and in the end would not take responsibility. More
by TChaffin
Employees Worked With
Don't remember
October 27, 2017
TOYOTA OF NEWNAN IS NOT A SERIOUS DEALERSHIP I been having the worst experience over the last 3 weeks. We bought a brand new Tacoma 6 months ago. We took it to the 1st service and they mess it u I been having the worst experience over the last 3 weeks. We bought a brand new Tacoma 6 months ago. We took it to the 1st service and they mess it up. They install the wrong filter and now they have not take responsibility for it even when they were the ones telling us they did it wrong. TOYOTA OF NEWNAN IS NOT A SERIOUS DEALERSHIP More
by Aleyda
Employees Worked With
Mark the Service Manager and Corey the Sales Manager
August 15, 2017
Courteous Service department Have been dealing with this service department for several years now Always knowledgeable and courteous advice and service. Have purchased tw Have been dealing with this service department for several years now Always knowledgeable and courteous advice and service. Have purchased two vehicles from this dealership and used them for service on both of them More
by John's Ford
Employees Worked With
Aurelien
