Toyota of Newnan
Newnan, GA
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I was there a couple of days ago, I was not pleased with the service. The windshield fluid was not filled. My tire pressure light remained on. My tires were supposed to be rotated. I have bought several ca the service. The windshield fluid was not filled. My tire pressure light remained on. My tires were supposed to be rotated. I have bought several cars from you and I was always pleased with your service..would like to speak with the service manager. More
Not a good experience and I’d suggest going to another dealer. They were extremely difficult to deal with requesting all kinds of information before agreeing to show us the vehicles. Asking for the pape dealer. They were extremely difficult to deal with requesting all kinds of information before agreeing to show us the vehicles. Asking for the paperwork was like pulling teeth. They’re just very unprofessional and have strange and annoying sales practices. More
Do not waste your time here. I went to look at a couple of vehicles that I have been researching since looking at pictures and touching are two separate things. First the sales a I went to look at a couple of vehicles that I have been researching since looking at pictures and touching are two separate things. First the sales associate almost seemed to need permission from his manager to show me the vehicles I wanted to look at because I did not want to provide my license for a potential test drive (I did not have the time or desire at that time). THEN, when I wanted to look inside the cars and asked for the associate to unlock the car so I could look inside and sit in it, the associate had to go get a manager to come out and speak to me about why they had a problem with unlocking a car so I could look at it. Essentially, they were doing me a favor and didn't want to essentially waste their time with having me look at a vehicle that I could or could not afford. I eventually got them to unlock one car for me and looked at the other model on the floor. The sales associate then proceeded to ignore me and stand outside. I left after that and I refuse to be back. Seeing as how my money spends just as easily at Mazda as it does Toyota, I will go where I am not discriminated against because I don't look like I have money. More
Made an appointment to look at a truck and drove 2 1/2hrs only to find them selling it to someone else. We sat there for about 30mins talking and they said let’s go outside and see the truck when we got outs only to find them selling it to someone else. We sat there for about 30mins talking and they said let’s go outside and see the truck when we got outside they informed us they had sold the truck 30mins ago. We seen the truck in driveway when we got there. Worst dealership ever!!! More
I worked with Toyota of Newnan to buy a used 2017 Honda HR-V in July. The sales person, Manasseh, was good although he kept showing me cars out of my price range. We finally negotiated a price of $17.8k wh HR-V in July. The sales person, Manasseh, was good although he kept showing me cars out of my price range. We finally negotiated a price of $17.8k which is right in line with KBB. I told Manasseh I did not want any service contracts. We had been there for hours and were exhausted and ready to get out of there, so I gave them a $10k deposit and hastily signed the paperwork. When I received an invoice for the first payment on the remaining balance, it showed my loan balance at $19.9k. I was expecting about $10k. I pulled out the paperwork and found that it did not list the price I had negotiated with Manasseh. Instead, it was $22.2k. This is a 5-year-old car with 58.3k miles on it. KBB showed a Fair Price was $17.6k. I looked up the VIN, and VehicleHistory.com showed it was $23.2k when it was new. There is no way this car should be priced at $22.2k. I was also charged for 2 service contracts totaling $4.8k, a total of $9.2k more than expected. I looked up the source for the 2 service contracts and canceled them immediately. I called Manasseh about the sales price discrepancy, and he remembered it, but he said I would have to talk to finance to resolve it. After multiple phone calls and voice mails with no callbacks over the next few days, I went to the dealership in person to discuss it. They showed no concern over the price discrepancy and said it was too late to do anything about it because the paperwork had already been filed. They said you should have looked it over before you signed. They're right, but that doesn't make it less their fault for either making an expensive mistake or tricking me into paying $10k more than we had agreed to. The only good news: my loan balance was credited for the 2 service contracts, but I'm still out $4.4k for the sales price mistake. More
We bought a used Lexus from Toyota of Newnan this past weekend. Our salesperson was Irene. She was great! Informative, not pushy, very pleasant to deal with. In fact everyone we dealt with was pleasan weekend. Our salesperson was Irene. She was great! Informative, not pushy, very pleasant to deal with. In fact everyone we dealt with was pleasant. They met the price we were expecting for our trade. Jeff was more than quick getting our paperwork done, realizing we had been there a while. I love my (new to me) car and would easily recommend Toyota of Newnan. This was our 2nd purchase from them and we live 3 hours away! More
If I could give a zero I would. Unethical business practices. Stay away and do not buy from them! They prove themselves to be what you stereotypically think about used car salespeop Unethical business practices. Stay away and do not buy from them! They prove themselves to be what you stereotypically think about used car salespeople. More
GMGary Brophy and his sales guy Thomas Leone. Everything they said they delivered have already recommended to family! 2023 Camry ! Go Toyota of Newnan! Everything they said they delivered have already recommended to family! 2023 Camry ! Go Toyota of Newnan! More
We have purchase about 5 vehicles from Toyota of Newnan since 2006 with excellent and professional service under the Walt era - beginning with Walt, his Sales Team all the way to finance - shout out to Vu! since 2006 with excellent and professional service under the Walt era - beginning with Walt, his Sales Team all the way to finance - shout out to Vu! This weekend we were excited to see and purchase a 4-Runner - saw one we liked, requested to see it - they took us inside the showroom - brought in a totally different one - we said it was the wrong one - sales person told us that he didn't want to show us one that basically we could not afford! But - he said, we'll make it right, I'll go get it - we waited - he brought us another one that was NOT the one we wanted to see - again - he said he didn't want to show us one that we would "fall in love" with and not be able to afford it!!!! At this time my husband and I just got up and walked away in disbelief and disgust. Little did they know that we wanted to purchase it in CASH! Wow, we have never been treated like this ever!!! SO VERY DISAPPOINTED - they have lost a customer for life - but I don't think they really care, because as we hastily walked out, the "manager " asked if everything worked out - we responded - no, it appears you want to sell us what you want to sell us - and he just didn't say anything- SAD . We drove to another dealership - same day and purchased a brand new 2023 4-RUNNER. We will never recommend Toyota of Newnan to anyone - but will for sure tell them our experience. More