Toyota of Newnan

When you enter the Newnan, Toyota dealership the first impression is that this is a very professionally managed business. Everything is spotless, the showroom floor is inviting and an attendant is there impression is that this is a very professionally managed business. Everything is spotless, the showroom floor is inviting and an attendant is there to help you with your business. My salesman was the most helpful I have ever encountered. John helped me easily through a difficult personal situation and took quite a lot of time with me. We drove a number of cars and after our decision he very carefully reviewed the maintenance and operation of our new Camry. He never in any way tried to sell us a car we would not be pleased to own. I took a number of his business cards and have already referred two friends to John. Thank You Paul Peeler More

We have been Toyota owners for the past 6 years and decided that we would only look at Toyota for our next new car. Our buying experience with toyota of Newnan has confirmed that our decision was "rig decided that we would only look at Toyota for our next new car. Our buying experience with toyota of Newnan has confirmed that our decision was "right on." We did a lot of research on purchasing a 2012 Highlander and were delighted to have been able to work with Martin (Marty) Griffin. We are probably like most "new car" buyers -- we dread the experience of sitting in the dealer showroom and "haggling" with a salesperson and being insulted as the salesperson keeps running to "check with my manager." Marty was a "gem" to work with!! He listened to what we were looking for -- and came up with three great possibilities -- at a very fair price that included an offer for our trade in RAV 4. Did I say that we did all this "on line'!! We had so much confidence in working with Marty that we put a deposit down to hold the car we selected until we could drive the 135 miles from our home to Newnan, GA to complete the purchase. We did all this "sight unseen" and had never driven a Highlander until we drove our new car home. We never doubted the process. We are thrilled with our new Highlander and now know that new car buying can be a good experience. Thank you Toyota of Newnan AND THANK YOU MARTY GRIFFIN for making the experience a pleasant one! We will do it again! More

Most pleasant new car buying experience I've ever had. Gave them a well-researched and fair offer. They accepted it. Sold. Nick is a really nice guy to work with. Gave them a well-researched and fair offer. They accepted it. Sold. Nick is a really nice guy to work with. More

Bill was a good salesman to work with and he actually knew the vehicle techincially to help answer all of our questions. The paperwork deal wasn't dragged out for hours like other dealerships after we a knew the vehicle techincially to help answer all of our questions. The paperwork deal wasn't dragged out for hours like other dealerships after we agreed on a price. Good folks to work with all around. Thanks, Mike More

I have made now 2 purchases with Toyota of Newnan. My first experience was less than thrilling so I took my business to Lagrange Toyota for my next 2 cars. I decided to give Toyota of Newnan another chan first experience was less than thrilling so I took my business to Lagrange Toyota for my next 2 cars. I decided to give Toyota of Newnan another chance when my husband and I decided to check into the 2012 Camry. I'll be honest, I was very blunt and cold with our sales representative, Orlando to begin with. Most of the experiences I have had as a woman buying a car have been less than pleasant, often being treated like I was a moron. I refused to disclose what I owed on my trade until they informed me what they would be willing to offer me for it because the deal on a new car would be contingent on that and the price for a new car. I also told him I had a terrible experience in 2009 and went into detail as to why (basically when Toyota had all those issues and recalls and the value plummeted. Also had issues with car making noises and the door panels falling apart.) he was very well mannered despite my coolness and very, very knowledgable about the car we were interested in. He apologized for my previous experience, asked me what I would like to get for my trade, and went (as I had requested) and got their offer on my trade, which was more than I had told him I wanted. He then told me that he told his manager that I had an awful experience and his manager said they wanted to make things right. They gave me 3500 off the sticker price- without me asking- and I was financed at 1.9%. Orlando was there every step of the way, patiently. The finance manager, Vu was amazing, going through every aspect of the financing in detail with us, answering any and all questions patiently. My experience with all 5 cars I've purchased in the past, as soon as I signed the papers it was like wham bam thank you ma'am, get out of here. But this time Orlando was waiting with our new car, hood popped, doors open, and walked us thoroughly through our vehicle, even telling us about the new technology in our engine. He was amazing... As was Vu. One negative I will say based on my previous vehicle with Toyota and my husbands Toyota truck, is regarding the service department. They are so painfully slow and as many people have noted they do not call you to let you know your vehicle is ready. You have to constantly call... It's ridiculous!!! Also, they do not return calls promptly or contact you as they say you will. Very, very frustrating. More

Best new car buying experience EVER !!! Would and have highly recommend this dealership. Drove over an hour to buy from them --- kept every promise made. Not my first car ---- 56 years old and have owne highly recommend this dealership. Drove over an hour to buy from them --- kept every promise made. Not my first car ---- 56 years old and have owned many vehicles ---- next Toyota buy WILL be from them !!! More

My purchase of a used Honda Fit was not a good experience. After declining a purchase of the vehicle, a price was renegotiated to my satisfaction. However, the sales staff did not fully disclose experience. After declining a purchase of the vehicle, a price was renegotiated to my satisfaction. However, the sales staff did not fully disclose everything that needed work on the vehicle, such as a cooling system issue, hail damage that was not easily seen upon the test drive, and an interior carpet problem that would require numerous additional visits before they would actully repair it. They also did not disclose that one of the alloy wheels on the vehicle was a replacement that did not match to the other wheels. Shame on me for not being more observant. While purchasing the vehicle, I was told by the F&I manager that I was required to sign a finance contract before I took the vehicle off of the lot. Not true! It took an outright refusal to do so and the help of the Assistant GM to get out of the F&I office. Toyota of Newnan did a superlative job of being really nice to get the car sold, while being less than truthful with me. More

I took my 2010 Rav 4 for a normal servicing. Shelley, my service rep was very nice and professional, and the car was ready when promised. I also had a noise looked at, and they all but tore the car apart t service rep was very nice and professional, and the car was ready when promised. I also had a noise looked at, and they all but tore the car apart trying to find it. They tightened everything down, and the noise is gone. The only negative I can give is that the cashier could have been a little friendlier. She was abrupt and a little negative - maybe having a bad day? Overall, a good experience. More

Great overall buying experience. Great attitude and after a few years I'm still in love with my Sequoia! I drove from Groveland Fl to your dealership as you had the best price. a few years I'm still in love with my Sequoia! I drove from Groveland Fl to your dealership as you had the best price. More

At Toyota of Newnan, Greg flat out lied to me about what they would do before and after I picked up the vehicle. He promised new rear brake pads and an oil change(In writing). These we're never done, oil wa they would do before and after I picked up the vehicle. He promised new rear brake pads and an oil change(In writing). These we're never done, oil was filthy and emrgency brake goes to floor. I was promised a new key fob (In writing)due to a broken original. Months later and after numerous excuses from Greg such forgot to order, lost in mail,etc. I never received it so I gave up. The odometer reading was wrong and I couldn't register it until they submitted a corrected form. Frankly I believe they lied about the actual vehicle mileage also. Stay far away from these people. More