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Toyota of Newnan
Newnan, GA
278 Reviews
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Showing 278 reviews
May 20, 2014
Awesome The BEST dealership in the South!! An absolute pleasure to do business with. We keep going back and ALWAYS they look after us like no other place. The BEST dealership in the South!! An absolute pleasure to do business with. We keep going back and ALWAYS they look after us like no other place. 100% Recommended. Makes buying a car enjoyable as it should be. Perfect Experience. More
by Andyellis
Employees Worked With
Jesus & Walt
November 13, 2013
Although we had a positive experience during our initial sale, we have been very disappointed by the result. Our 2009 corolla has serious issues relating to a faulty water pump that has caused engine damage sale, we have been very disappointed by the result. Our 2009 corolla has serious issues relating to a faulty water pump that has caused engine damage. We kept our vehicle serviced and this issue came up suddenly this fall. We have had the car a little more than three years and it has less than 60000 miles total. We have had to put 4000 dollars into repairs since September. While we realized that warranties were expired, and did not expect to have these costs covered, we were told by several repair places that these kinds of issues should NOT be happening at this point. We did expect that a dealer from which we had purchased thee vehicles would take into account that these kinds of problems on a vehicle with fairly low mileage is unusual, and that perhaps they would have offered some kind of break on the repairs. Not only did they NOT do that, they were very rude and cold about the whole thing. Ironically, they chastised us for not having a Toyota water pump in the car. Never mind that the reason we didn't was that we had to have an emergency repair when the Toyota pump that was in theme car burst. We will never go back to this dealer for sales or service...not because we think that they did anything illegal or wrong, but because we expect that places we have given repeat business on big ticket items would treat us and unusual issues with more empathy and concern. We are people....and deserved more humane treatment. They were arrogant and uncaring. More
by adademlow
Employees Worked With
Service department and Walt
May 24, 2013
Called on Thursday to rent a Prius in a couple of weeks and was quoted a weekend price plus a one day rental because I would have the vehicle from Friday to Tuesday. A lady by the name Elisha check to see and was quoted a weekend price plus a one day rental because I would have the vehicle from Friday to Tuesday. A lady by the name Elisha check to see if a pruis would be available and confrmed that a pruis was available for the dates.I felt that the price Elisha quoted me was very fair and resonable. Told her I needed to speak with my husband and would call her right back to confirm. I called back within 10 minutes, asked for rental and received a voice mail. I called back and asked to speak to Elisha. I got her voice mail as well. I didn't leave a message on either one . I called back in about 45 minutes for the same thing to happen. This tome I left a message on the rental voice mail. I tried calling all day up until about 450 pm when finally I told the receptionist that I wanted to speak with someone and not a voice mail. I was put in contact with Lauren and explain the above to her. She also confirmed about a vehicle being available when I needed it. Se took my name and number and said she would have them to reserve it for me first the in the am and would call me to let me know it was done. She called me today( Friday ) and told me they no longer rent Prius! Even though it is still on the list when you talked to them and the workers like Elisha and Lauren think they are available. So I called Elisha and she once again looks and confirms that a Prius can be rented. She puts me on hold and talks to Hernan Gutierrez who is the manager over the rental and this is when she finds out that NO they can longer rent Prius. So I call and leave Hernan Gutierrez a voice message to call me. I'm informed that they rent other vehicles but not Prius and that this was changed back on May 1st. My complaint is that it is now the 24th and you have had time to tell your employees and make changes in the computer and to the list of rentals so that when someone calls for a specific vehicle and they are NOT misinformed. I told him I wasn't happy with their communication between one other so that the customer doesn't have to suffer. I told him I would be writing a BAD review and dealing with another Toyota dealer that is a little distant s away. I also asked who the owner was andante to have them call me He chuckled and said it is privately owned, his name Walt and he is my brother. And thanks for the feedback. So here you go Hernan! That's my feedback. As I told you we are looking at buying one but wanted to try one out first but we will NOT buy from you! Thank you Elisha and Lauren for your help. Sorry you had the wrong information in front of you! Beware of Hernan Gutierrez at the dealership because he seems to think that just because his brother owns the place he can treat customers wrong! More
by Unhappy30277
Employees Worked With
Hernan Gutierrez
May 17, 2013
3 return trips for 15,000 service bc of service advisor not recommending tire rotation even though it is clearly stated every 5,000 miles, no other recommended maintenance performed either, took car back 2 not recommending tire rotation even though it is clearly stated every 5,000 miles, no other recommended maintenance performed either, took car back 2nd time dealt with manager, they left off lug nut and valve stem cap, took car back 3rd time, they put wrong lug nut on, took car back 4th time finally fixed with no apology or desire to have me as a customer ever again. also took my 4runner in for service & pedal recall, i asked not to have my pedal cut, they cut it, and asked to have my grease fittings lubricated and propeller shaft re torqued, they didnt perform either service, had to return a 2nd time to have right pedal put on vehicle and propeller shaft re torqued. I greased the fittings myself... I will never return to Toyota of Newnan again for anything... thank god Lagrange toyota is not that much further as i will be using them from now on.... More
by adamskratchtherapy
Employees Worked With
Jeremy Morris, Bill Stovall
April 11, 2013
I went all the dealers ship to buy a camry Hybrid.No one gave me best deal ,only Toyota of Newnan gave me. Best Salespeople never seen in bad mood ,alway welcome very well with smily face. gave me best deal ,only Toyota of Newnan gave me. Best Salespeople never seen in bad mood ,alway welcome very well with smily face. More
by bhavinraval
Employees Worked With
Greg and John Coughn
February 09, 2013
Drove from cumming, ga to newnan, ga because of the professionalism expressed by this dealership when I called to inquire about a used Toyota Venza in their inventory. Everything went smoothly and as professionalism expressed by this dealership when I called to inquire about a used Toyota Venza in their inventory. Everything went smoothly and as represented. An overall great buying experience. More
by asappartsman
Employees Worked With
mark feldman, trey mcaulay
January 05, 2013
I purchased a used Toyota Camry from Toyota of Newnan and the transaction was seamless, due to my salesman Jesus Jimenez. Jesus was very professional, courteous, knowledgeable, and well dressed, to say the l the transaction was seamless, due to my salesman Jesus Jimenez. Jesus was very professional, courteous, knowledgeable, and well dressed, to say the least. The entire transaction took only a few moments. We were able to negotiate a great deal and I am immensely happy with my Camry. More
by tenee.johnson
Employees Worked With
Jesus Jimenez
November 02, 2012
Salesman told me car was serviced had oil change and ready to go. Drove car home and battery went dead all filters clogged and did not get the oil change which was stated. I spoke with the sales manag ready to go. Drove car home and battery went dead all filters clogged and did not get the oil change which was stated. I spoke with the sales manager Justin and he stated he only buys new cars and does not buy used cars to inherit other peoples problems were his exact words. Basically he was telling me dont buy a used car from them. These guys do not back up what they say and do not have any integrity. They stated your car when you drive it off the lot not there problem. I would think twice before buying a used car from these guys. Also, the salesman and sales manager promised me a call back and never did. Also, was supppose to get a call back from the general manager and never did. They just sent me a email and took the easy way out. More
by dwag220
Employees Worked With
Justin sales manager and Marty Griffin
October 24, 2012
From the minute we walked in the door at the Toyota dealership in Newnan to begin the car buying process until the deal was complete, we were given great and thorough service in every way. Walt and hi dealership in Newnan to begin the car buying process until the deal was complete, we were given great and thorough service in every way. Walt and his employees went WAY above and beyond to ensure that we got exactly what we wanted and at a price and rates that we could afford. They made very intentional and genuine efforts to see that we were really happy. I set put to purchase another Honda, but made the switch based on price and customer service. The car is pretty great, too! I was so pleased with the entire process...it was truly a great experience. So much so that my friend car shopping with me bought a new Prius! And since I bought my new Camry last week, two of my friends have been back to purchase new cars. ANYONE looking for a new car should not do so until stopping by Toyota of Newnan! More
by gigibrown
Employees Worked With
Bill Lewis, Walt Guiterrez
