Toyota of Newnan

TOYOTA OF NEWNAN IS NOT A SERIOUS DEALERSHIP I been having the worst experience over the last 3 weeks. We bought a brand new Tacoma 6 months ago. We took it to the 1st service and they mess it u I been having the worst experience over the last 3 weeks. We bought a brand new Tacoma 6 months ago. We took it to the 1st service and they mess it up. They install the wrong filter and now they have not take responsibility for it even when they were the ones telling us they did it wrong. TOYOTA OF NEWNAN IS NOT A SERIOUS DEALERSHIP More

Courteous Service department Have been dealing with this service department for several years now Always knowledgeable and courteous advice and service. Have purchased tw Have been dealing with this service department for several years now Always knowledgeable and courteous advice and service. Have purchased two vehicles from this dealership and used them for service on both of them More

Extremely Pleased With Our Deal On Our 17 Tacoma SR5 Dbl Cab We did an extensive search for our 17 Tacoma SR5 Double Cab and at the end of our search I found Newnan Toyota and gave Justin Stephens the Sales Mgr We did an extensive search for our 17 Tacoma SR5 Double Cab and at the end of our search I found Newnan Toyota and gave Justin Stephens the Sales Mgr the pending deal we had with another Atl dealer. He worked out the numbers within thirty minutes and beat the deal handily so I committed and Justin handled everything step by step in a very efficient manner. We are from North Florida and Justin also handled lining up a Sales Rep Erwin Wilson to pick us up from the airport the following week as we flew in to take delivery on a Sat morning. We were treated wonderfully by Erwin as he was there waiting on us and had a great conversation on the way in to the dealership. We had a last minute request and as with the previous treatment up to this point Justin allowed us to look at another color we wanted to see in person and we switched from White to Inferno which is a beautiful vibrant color. The time spent at the dealership was actually relaxing as they were very attentive and made sure we were comfortable and Vu in finance got us in and out in record time. We will be loyal customers going forward and HIGHLY RECOMMEND this dealership as we will send them our future business as well as friends and family. More

Amazingly Outstanding Customer Service Almost always expect the worse when having to deal with a dealer. I have a 2014 Highlander that has a ghost in it! The car came with Michelin Latitude Almost always expect the worse when having to deal with a dealer. I have a 2014 Highlander that has a ghost in it! The car came with Michelin Latitude Tour tires. They prematurely wore out. Took vehicle to local repair shop for an alignment, was told that (a) the rear does not have a way to adjust and (b) that the front would require ordering some special bolts. They implied that the vehicle must have been in a rear end accident-which it had not. Talked with Walt Gutierrez the owner/general manager of Toyota of Newnan, where I purchased the car, who said he would have his Service Manager get up with me to schedule an appointment. Got email from Mark Feldman, Service Manager and we set up an early morning appointment. During the visit I was allowed to go back to the alignment rack and talk with Robert Conner - Shop Foreman/Master Diagnostic Technician and Mark. Turns out that the rear can be adjusted and that it was fine as is and the front was considerably out of alignment- i.e. it had obviously come from the factory as such, but could be easily adjusted. While I was at Newnan for the fast tire wear issue I also commented on issues with the nav system and the rear gate. They could have ignored these extra comments as I had already given up on trying to resolve them (can not fight a ghost). However they took the time to walk me thru how to adjust the settings and even updated the nav system to make sure I had the latest. Their effort to understand how frustrated I was with the vehicle and their effort to resolve ALL of my issues went WAY beyond outstanding customer service. I have NEVER had a dealership treat me a well as these folks. NEVER! My family owns around 10 Toyota's and we can not say enough about how well they are made. Side NOTE: When trying to get in touch with Toyota was told that they were all in Las Vegas at the annual meeting. Well guess what: the owner/general manger of Newnan was in his office and personally took time to meet with me! My bet is he knows he does not just sell cars but hopes to develop long term relations with his customers. IF you want to do business with an exceptional dealer then you should go out of your way to deal with TOYOTA OF NEWNAN (770-502-1333) More

Lucas Patelles is a very outstanding sales person. Lucas is an awesome sales person. Definitely recommend him. Not pushy,very helpful. Anyone buying a new or used Auto needs to see him. WONDERFUL! Lucas is an awesome sales person. Definitely recommend him. Not pushy,very helpful. Anyone buying a new or used Auto needs to see him. WONDERFUL!!!! More

Great experience and awesome service! I loved being able to go online first and then visit the dealership. It saves the pressure of going directly to the dealer and being pressured into so I loved being able to go online first and then visit the dealership. It saves the pressure of going directly to the dealer and being pressured into something that I don’t want. I met Mr. Brian Phillips (FIVE O), our salesman, on a previous occasion in which his manager at the time was not customer service driven. This time around I talked to Brian first over the phone and he presented to me with a great price for my son. He is a soldier and a student of Columbus State University and soon deploys to protect our freedom. Within 15 minutes of telling my needs to Brian regarding my son’ vehicle I was out to do a test drive. This process was wonderful and we spent a total of about 1 hour at the dealership! I would recommend online shopping for anyone and remember the name Brian (FIVE O), he was extremely helpful. Thanks Brian, and Toyota of Newnan!!!! More

Great! Friendly and helpful sales staff, just really a wonderful experience! Would recommend the dealership to anyone looking for a new vehicle. Just bought Friendly and helpful sales staff, just really a wonderful experience! Would recommend the dealership to anyone looking for a new vehicle. Just bought my 6th vehicle there! More

Excellent buying experience with this dealership. Everyone from the sales to the finance department was professional. Everyone was friendly, easy to deal with and very thorough,. I would recommend thi Everyone from the sales to the finance department was professional. Everyone was friendly, easy to deal with and very thorough,. I would recommend this dealership to anyone who wants to have their car buying experience go smoothly. More

Great !! Everyone from my sells men " Lucas " ,, to "Bill " my finance man , went great !! Told my friend she should go to them to find her a car ,,, They ha Everyone from my sells men " Lucas " ,, to "Bill " my finance man , went great !! Told my friend she should go to them to find her a car ,,, They have YOUR best interest at heart by all means !! More

Rav4 in May Maurice was a great salesperson. Very thorough. Easy purchase experience. He was helpful in siggesting options. In fact we ended up considering som Maurice was a great salesperson. Very thorough. Easy purchase experience. He was helpful in siggesting options. In fact we ended up considering something we wouldnt have without him More